Internet banking kazkom for individuals log in. How to get a certificate of availability of funds

Dear Qazkom Clients, below you can see the changes in the scheme of using passwords for 3D Secure and Secure Code Internet payments.

If you have any questions, please contact Call Center Qazkom: 7111 (free call from mobile devices).

Starting from 08/09/2016, QAZKOM cardholders will have access to 2 schemes for using 3D Secure and Secure Code passwords:

- dynamic– the payment is confirmed by a code sent as an SMS to a trusted client number. The service is available only for customers with trusted numbers;

- static– the client will need to specify the 3D password set by him to confirm the payment.

IMPORTANT! All 3D Secure / Secure Code passwords set before09.08.2016 not valid!

3D Secure or SecureCode is a password required for secure online payments. When paying for a purchase in an online store that supports this technology, you will be prompted to enter a 3D Secure/SecureCode password.

This operation is similar to entering a PIN code at an ATM. Thus, only you can use the card to pay online. With 3D Secure/SecureCode technology, online shopping becomes more secure.

Internet passwords 3D Secure / Secure Code are mandatory for Visa and MasterCard payment cards issued by Kazkommertsbank JSC.

When making purchases on the Internet, as a final payment confirmation, you will be redirected to a special page with a 3DSecure password entry form (if your card is VISA) or SecureCode (if your card is MasterCard) with a request to enter your secret password.

You will be offered 2 options:
- confirmation of payment with a temporary password sent as SMS to a trusted number;
- confirmation of the payment with a password set by you yourself through Homebank.

After you enter your secret password, in a few seconds you will be identified and the payment will be confirmed.

Attention: this instruction is relevant for Qazkom Cardholders, Cardholders of other banks should contact their card issuing bank.
Setting a password for online payments is very simple and does not take much time.

1. Log in to the portal Homebank.kz
2. Go to the "Payment cards" section, select the desired card and go to the card settings or click on the 3D Secure / Secure Code label
3. Click the "Continue" button
4. You will receive an SMS with a transaction confirmation code, enter this code in the window that appears
5. After SMS confirmation, you will be provided with a primary key in the form of a sequence of numbers.
6. Click Next
7. On the page in the new window that opens, indicate the number of the card you have chosen and click the "activate" button.
8. Select the authentication method - 3DSecure and click the "Continue" button
9. Specify card expiration date, CVV/CVC and primary key received from Homebank and click "Next"
10. Fill in the fields "Username" (name on the card), 3DSecure / SecureCode password, personal greeting, as well as e-mail and phone number
Congratulations! Your password for online shopping has been set. Remember it and use it with every online payment.

IMPORTANT! The card whose data you indicate on the form in the seventh step must match the card selected in the second step. If the data does not match, the password setting will fail.

Beware of scammers and be vigilant:
Only the Bank that issued your card can ask you to enter a secret password.
In no case do not enter passwords on other people's sites.
In the "Address" line of the browser, there should be only an address starting like this - https://cardsecure.kkb.kz.
The card PIN cannot be entered on any website.

Below are the main errors that occur when making online payments and the possible reasons for their occurrence.

If you have any questions about online payments and the use of 3D Secure / Secure Code on Qazkom cards, please contact the Qazkom 24-hour Call-Center: 7111 (free call from mobile phones in the territory of the Republic of Kazakhstan)

The bank that issued your card has introduced some restrictions on its use. You should contact the Bank servicing your card to find out the reason and remove the restrictions. Example: If you have a Qazkom card, then it has restrictions on paying more than 100 USD. in any currency in online stores. You need to set 3DSecure/SecureCode password in www.homebank.kz portal.

The bank that issued your card has introduced some restrictions on its use. You should contact the Bank servicing your card to find out the reason and remove the restrictions.
Example: If you have a Qazkom card, then it has restrictions on paying more than 100 USD. in any currency in online stores. You need to set 3DSecure/SecureCode password in www.homebank.kz portal.

A generalized error used in cases where the exact reason for an online payment failure is not known.
The most common reasons:
1. Wrong entry of 3D Secure / Secure Code password
2. Password 3D Secure / Secure Code is not set on the card (contact your bank)
3. The server of the Bank that issued your card is unavailable
4. Merchant (online store) incorrectly registered in the payment system
5. The payment card is incorrectly registered in the payment system (contact your bank)

The bank that issued your card has introduced some restrictions on its use.
You should contact the Bank servicing your card to find out the reason and remove the restrictions.

There are not enough funds on your card to complete the payment. You should replenish the card by any of the methods provided by your bank.
If there were enough funds, and you have already made a payment that ended in some kind of error, then this amount may have been blocked and is not available for use. To unblock the amount, you can call or write to the Store where you made the unsuccessful payment, or call Qazkom Call-Center. Be sure to provide any payment details that are available to you:
1. date-time of the transaction
2. order number
3. Reference (RRN number) of the transaction
4. Session number
5. Email
IMPORTANT! Never give out the full card number! It is not safe.
If you still need to transfer the number, transfer only the first 6 and the last 4 digits, this data is enough to identify your transaction.

If you value your time, then you definitely need to register internet banking. All modern banks allow you to manage your funds without leaving your home - this way you significantly save your precious time! Ah, time is money.

Across the country, 600 thousand people already use the Kazkom service

In this article I wanted to touch on how to register in the system homebank from KazKom It's not hard at all and it's free.

Use Internet banking on the site homebank.kz- holders of bank cards can, from - these banks:

1. JSC Halyk Bank of Kazakhstan
2. JSC "Kazkommertsbank"
3. JSC Citibank Kazakhstan
4. JSC "Kazpost"
5. BTA Bank JSC

Benefits for Homebank.kz users

• privacy and security,
  • Guaranteed protection of transmitted information,
• Efficiency
  • fast round-the-clock access to more than 300 services,
  • no need to contact the service provider.
• Geographic independence
  • access anywhere in the world

Internet banking registration homebank.kz

To register, you need to go to the official website of Kazkomertsbank homebank.kz

1. Your bank card number 16 digits
2. Card expiration date
3. CVV / CVS - three digits, on the back of the card
4. Your birthday
5. Bank card keyword- what can you think? is your password. For verification by the operator of Kazkom or the site - whether you really are the owner of the card.

Keyword - you set when issuing a card at a bank branch, if you forgot or don't know- write your name, basically by default they write the name of the owner with Russian letters.

If it doesn’t help, call the Kazkom operator - they will tell you how to find out the keyword number of the operator 7111 - the call is free from a mobile within Kazakhstan.

After you have entered your phone number, press to get the code and you will receive an SMS and write.

Write your main cell phone number, better later register- this number, so that in case of loss it is easy to restore the number.

Your number will be needed to complete any operation.
For example: after paying for the cell phone Aktiv Kazakhstan - you will receive a verification one-time password - after you write this password - the operation will be completed.

After doing as above, you now need:
1.
Create a password
2. Repeat password

Do not take the password from the dictionary, think of a complex password. The password must consist of capital letters and have numbers - the password must not exceed 15 characters.

Now they give you unique ID(login) - write it down somewhere, if you forget, it will take a long time to restore.

If everything is done correctly, then log in with your username and password to your personal account and see the following:

clickable

How to protect your card from online scammers

There is Internet banking of Kazkom, a wonderful function 3DSecure- which allows you to pay only after writing a password, thus warns you against unwanted payments on the Internet.

How to set this password? After logging in with your username and password

Home => Payment cards => Your card of interest => Settings => 3DSecure

Set a password - and that password don't tell anyone. Even a brother, from which he can transfer to his account, and withdraw from his card at an ATM and drink beer. This is of course the best.

More about security if you plan not to use the portal for a long time Homebank.Kz- then, in the settings, turn off just online payments

Home => Payment cards => Your card of interest => and uncheck.

Then do not forget to check the box back, otherwise there will be no online payment.

Top up the balance on the phone, internet, fines, utilities without commission killbill.homebank.kz

Online payment without commission, for all holders of bank cards issued by any bank of Kazakhstan viza, mastercard, american express - can pay for cellular communications of popular mobile operators in Kazakhstan - without Kazkom's commission.

To use the service - you need to go to the site => killbill.homebank.kz

Registration is not difficult, in just 5 minutes you can attach a card, and enjoy and save on commissions in these difficult times.

Commissions for Internet banking services of Kazkomertsbank

VI. Homebank
1.	Commission for connecting to Internet banking Homebank.kz (https://www.homebank.kz)	0 tenge
2.	Commission for using the services of the financial portal Homebank.kz	0 tenge
	Subscription to the system	0 tenge
3.	Cellular service fee	35 tenge
4.	Telephone service fee	50 tenge
5.	Cable TV Fee	50 tenge
6.	Commission for payment of security services	50 tenge
7.	Commission for utility bills (except for Astana-ERC)	50 tenge
8.	Commission for payment of Internet services	50 tenge
9.	Payment for education services:
9.1.	Universities (except universal transfers from current accounts)	50 tenge
9.2.	Schools (except universal transfers from current accounts)	50 tenge
9.3.	Kindergartens (except universal transfers from current accounts)	100 tenge
9.4.	Universal transfers from current accounts	200 tenge - inside the bank		250 tenge - outside the bank
10.	Domain registration	0,5%
11.	Transfers to the account of companies Taulink, OSMP, Cyberplat	95 tenge
12.	Airfare payment	100 tenge
13.	Paying mortgages and loans	100 tenge
14.	Payment of subscriptions and coupons	50 tenge
15.	Payment for orders (Oriflame, Avon, Faberlic)	50 tenge
16.	Payment for placing ads in the media	50 tenge
17.	Maintenance fee (KSK)	100 tenge
18.	Repayment of loans and replenishment of deposits in JSC "Zhilstroysberbank"	0 tenge
19.	Payment for FN-Management services (rental payments)	200 tenge
20.	Payment for the services of Miras University (Shymkent), MAEC Kazatomprom LLP	0 tenge
21.	Payment of utility bills Astana-ERC	0.5% min. 50 tenge
22.	Commission for payment of other services, Basis-Telecom	0,5%
23.	Replenishment of the brokerage account	500 tenge
24.	Payment of mutual funds	1000 tenge
25.	Payment of tax payments by individuals through the financial portal Homebank.kz
	tax amount from 0 tenge to 99 tenge	0 tenge
	tax amount from 100 tenge to 5000 tenge	25 tenge
	tax amount from 5,001 tenge to 10,000 tenge	50 tenge
	tax amount from 10,001 tenge to 30,000 tenge	100 tenge
	tax amount from 30,001 tenge to 60,000 tenge	200 tenge
	tax amount from 60,001 tenge to 100,000 tenge	400 tenge
	tax amount from 100,001 tenge and more	500 tenge
26.	Payment of fines for traffic violations	200 tenge
27.	Issuance of a smart card for an Electronic Digital Signature, EDS, (Homebank.kz) (VAT included)	840 tenge
28.	Sale of a card reader for EDS (Homebank.kz) (VAT included)	3 920 tenge
29.	Transfers in favor of third parties from a card/personal account:
	Transfers between accounts of one client	0 tenge
	Transfers in favor of third parties:	250 tenge
	— from card to card within the bank	95 tenge
	— from current account to current/card-account within the bank	200 tenge
	— from current account to current/card-account outside the bank	250 tenge
30.	Subscribe to "SMS-Banking"
	Payment for maintaining one card account of the Bank's client based on SMS messages: connection and subscription fee for receiving information about all operations on the card account using a payment card	200 tenge
	Payment for maintaining the card account/s of the Bank's client based on SMS messages: connection and subscription fee for receiving information about all operations on the card account using a payment card

For residents of Kazakhstan, a remote online bank from QAZKOM is available - Homebank.kazakhstan. With its help, Kazkom customers have the opportunity to manage their personal funds without visiting bank branches on a computer and smartphones. Let's consider it in more detail.

Functional

This Internet bank is not much different from others - they also tried to transfer all operations to a remote mode. Kazkommertsbank coped well with this. Through your personal account you can:

• transfer funds;
• pay for services, fines, taxes, as well as more than 1000 services;
• buy goods and order services;
• convert currency;
• pay loans;
• withdraw cash by access code;
• and much more.

The list of opportunities is constantly expanding and this is a huge plus for the bank. Thus, users significantly save personal time and nerves by avoiding queues.

How to register

To access the above features, you must have a registered account at www.homebank.com. Additionally, upon registration, the bank gives customers a virtual card for secure online payments. Registration takes place through the phone and by entering personal data.

2.Here you need to enter a working mobile phone number.

3. An SMS with a confirmation code will be sent to the phone. It should be entered at the corresponding window on the page;

5. We come up with a password;

6. We save the assigned identifier and save the password.

If you lose your login information, use the "I forgot my password" button. The system will ask you to enter a phone number, after which a confirmation code will be sent to it, and the password can be reset.

How to enter

Login can be made only through the official website - https://homebank.kz/#/users/login. There are currently three login methods available:

• using a trusted phone number;
• Homebank identifier;
• myHalyk login.

A trusted number is a mobile phone registered in the Home Bank system by a user. Operation confirmation codes, recovery codes, and so on are sent to it. It is installed in ATMs of Halyk Bank, Kazkom and in any branch of these banks.

On the site, you must select one of the three options to enter and enter your phone number/login and password. After that, click "Login" and get access to the account.

How to pay for services

Access to services and payments is open without logging into your account. However, you will need to do this in order to pay. There are several types of services available on the site that you can pay for. For example, customers can easily top up their mobile phone number.

First, open the page https://homebank.kz/#/payments/main. In the upper left corner, users can select a city, and in the right corner they can find one of the available services. Below is a list of categories of paid services.

Mobile app

The HomeBank mobile application has been developed for smartphone owners. It is available for Android and iOS owners.

It is very important not to confuse applications with similar fraudulent ones, as it is very easy to lose all the funds in your accounts in this way. This application includes even more features - AirPay, QR payments, and much more.

Users can download HomeBank for iOS in the App Store at the link https://itunes.apple.com/us/app/homebank.kz/id440635615 and looks like this:

The iOS version differs only in design, the rest of the application is identical.

How to pay for Almatyenergo by contract number

Previously, users could pay for Almatyenergo services by contract number through an ATM and personal account. However, now Kazkom ATMs do not support this function, and there is no such possibility through the home bank.

Technical support at the Homebank forum replied that this function will be introduced with the consent of Almatyenergo. The introduction of payment by contract number will be possible if the latter have the required equipment and desire to cooperate with Homebank.

How to recover a code word

To restore access to your account, you must remember the created code words. This is a kind of confirmation of the identity of the owner, which helps protect accounts from fraudsters.

It is impossible to restore the code word by calling technical support! It is not issued under any circumstances.

There are two methods for recovering code words:

1. Through an ATM - select the "change pin code" function, then "trusted number", "Code word". The ATM will print the “password” on a separate receipt. In this case, a commission of 30 tenge is charged.
2. Write to email [email protected] a letter explaining the situation and follow the instructions.
3. Visit a QAZKOM bank branch with identification documents.

With these three methods, you are guaranteed to recover the lost code word. After the recovery procedure, be sure to write down this data so that the situation does not repeat itself.

How to remove restrictions on payment for services on the Internet

Many banks have a standard blocking of Internet payments. Because of this, most users encounter difficulties and accidentally block their cards.

To remove restrictions in the mobile client, you need to:

1. Open the "home" section.
2. Go to the "Settings" section.
3. Click on "Pay online".
4. Change permission settings.

After that, there should be no restrictions on cards. If they remain, you need to call technical support.

How to turn off auto payments from the previous version

In the current version of Homebank, there is no way to manage the autopay feature. Because of this, funds are debited, and users cannot do anything.

The only solution is to contact the bank's technical support directly. At the moment, other methods cannot disable the service.

How to get a certificate of availability of funds

In the previous version of the mobile bank, there was a function for obtaining a similar certificate in English. At the moment, it is only available when visiting a bank branch.

Technical support Homebank

Users can contact the bank's technical support in several ways.

1. Support hotline 2585-334.
2. Via Skype - homebank_kkb.

The staff department works around the clock, so you can safely call at any time.

Outcome

Although the updated Homebank has many shortcomings, the developers of the mobile bank are working on them at an accelerated pace. Most of the unavailable features are promised to be introduced in the next updates.

Creating an account is very simple - just follow the instructions above and make no mistakes.

The functionality makes it possible to carry out most of the operations independently through a computer. With an intuitive and simple design, it should be easy for customers to navigate the site.

When faced with errors or malfunctions, it is recommended to create a ticket on the technical support website or call the hotline, which operates around the clock.

Kazkommertsbank (KAZKOM) is one of the largest banks in Kazakhstan and Central Asia. As of March 31, 2017, the bank's assets amounted to 4,752 billion tenge. In addition to the main banking business (retail and corporate), KAZKOM has subsidiaries operating in the areas of financial asset management, insurance and brokerage services. KAZKOM also has subsidiary banks in the Russian Federation and Tajikistan. Since July 2017, the main shareholder of Kazkommertsbank has been Halyk Bank of Kazakhstan.

KAZKOM's predecessor, Bank Medeu was founded in July 1990 and re-registered as Kazkommertsbank in October 1991. KAZKOM was the first CIS bank to complete an IPO in the form of GDRs on the London Stock Exchange in November 2006 for a total of $845 million. The Bank's shares are listed on the Kazakhstan Stock Exchange.

Login to the online bank of Kazkommertsbank

To enter the system, you must be an active client of the bank, as well as a connected online bank:

• go to the official website of online Kazkommertsbank https://www.onlinebank.kz/
• click on the login button as shown in the picture
• then select one of 4 authorization methods
• follow the prompts of the system to complete the authorization procedure.

Use mobile applications for your gadgets.

Four easy steps to connect to ONLINEBANK

You can find more detailed information on using the Onlinebank system in the Onlinebank System User Guide.

Agreement on the recognition of digital signatures and documents affixed with digital signatures (Standard Terms)