Any resident of Volgograd can contact the information desk of the regional subdivision of Mezhregiongaz and get answers to all questions related to gas consumption.
Each operator of the help desk, as a rule, has a sociological or psychological education, besides, he has excellent communication skills acquired during work and at special trainings. In addition, he has at his disposal an extensive database and reference materials, which makes it easy to navigate the information space and answer the most complex and unexpected questions. After all main point The hotline consists precisely in ensuring that each consumer receives the most complete and up-to-date information, regardless of the form of the request.
Telephone Help Desk is open from 8 am to 5 pm, except Saturday and Sunday, while each caller communicates with a real person, and not with an answering machine. Questions sent by fax e-mail or through the company's website, also do not go unnoticed. During the hours when there are few calls, bureau operators, as a rule, work with the archive.
“Like any leader, I understand perfectly well that successful business is possible only if customers are satisfied with the quality of the services provided, says CEO OOO Gazprom Mezhregiongaz Volgograd Oleg Garanin. — In addition, the feedback that we have organized allows us to plan and organize our work correctly. But the most important thing that prompted us to create an information desk is the desire to come to the rescue in time. Gas supply is not an area in which any person is able to figure it out on their own. If the apartment smells of gas, then you should not immediately look for the place of the leak - you should contact the specialists without delay. By the way, it was thanks to the hotline that panic among the residents of Volgograd was recently avoided, which was almost caused by the "aroma" of gas that spread in the houses. It turned out that the gas distribution station simply went too far with the odorant - a substance that is specially added to the blue fuel for smell.
“Such situations should not become emergencies, so we plan to further develop feedback with consumers, to introduce new forms of cooperation,” continues the head of Gazprom Mezhregiongaz Volgograd. - For example, already purchased software and equipment that will allow us to more quickly interact with debtors - they will not only be called, but also notified by mail. Those leaders who believe that such activities are needed, as they say, just for show, are greatly mistaken. No company will be able to operate on the market today without understanding from customers.”
Gennady Tikhonov
Articles written
All citizens of the Russian Federation have the right to receive quality utilities. The housing and communal services sector has many branches and statements. One of them is the supply of gas to the population, which is handled by the Gorgaz service. This authority is a monopoly, which unties its hands and allows employees to be negligent and irresponsible in their work. Often, citizens face various problems in this industry, such as poor quality of the resource, incompetence of workers, inflated tariffs, extended equipment installation periods, etc. What to do in such a situation?
It is important not to panic and not be afraid to defend your legitimate interests and rights. The best solution will be filing a complaint against the gas service. Not all Russians know where and to whom to complain, so it is best to ask an experienced lawyer for advice. Only a specialized specialist knows all the legislative norms and will allow you to bypass the sharp corners of the system, avoid common mistakes when filling out an application. On our website, the best lawyers in the housing and communal services industry consult around the clock. The expert will remotely study the situation and offer an individual solution to the problem.
Legal services on the Internet guarantee citizens saving time, effort and money, because you can contact consultants by phone or using electronic form on the site.
Where can I complain about Gorgaz
You can complain about the gas service to several controlling state structures and authorities. Experts note that initially one should try to resolve the conflict at the departmental level. If you encounter illegal actions of a Gorgaz employee, you must write a sample application addressed to his superiors. Quite often, disputes can be resolved at this level. If the local government does not agree with your claims, the next organization to contact is the Ministry of Energy of the Russian Federation.Created under him special department, which receives complaints from the population, advises consumers, organizes inspections. If serious violations are found as a result of the investigation, the perpetrators will be brought to administrative responsibility. In addition to specialized institutions, an application for Gorgaz can be sent to:
- Prosecutor's office. This authority supervises the observance of the law by officials. If Gorgaz employees exceed their authority and violate civil rights consumers, the prosecutor's office will call them to account.
- Rospotrebnadzor. This institution is engaged in the protection of consumer rights, that is, when Gorgaz violates contractual obligations, you need to complain here.
- Judicial bodies. If other competent structures could not resolve the conflict or the dispute is related to material losses, citizens should write a statement of claim to the court.
By filing an application with the court, citizens have the right to demand not only the recovery from the offender and the restoration material damage but also compensation for non-pecuniary damage.
Features of registration and structure of the complaint against Gorgaz
It is important not only to know where to complain, but also to draw up a sample application with reason. It is best to contact the prosecutor's office, the Ministry of Energy, Rospotrebnadzor in writing, since oral complaints rarely have an effect. A sample claim to the court must comply with the norms of civil procedural legislation. The usual complaint against Gorgaz has a free form. It is enough that the document contains a number of mandatory details.
The text of the complaint to the prosecutor's office and other supervisory services should be concise and as informative as possible. You can not make grammatical errors, make corrections, use incorrect expressions. The structure of the document is simple, the complaint should include:
- the name of the institution that will consider the appeal;
- contact details of the applicant;
- the essence of the problem and the grounds for filing the application;
- references to legislation that Gorgaz violates;
- requirements;
- date and signature.
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