What is included in housing and communal services. New payment scheme for housing and communal services directly RSO What is included in the communal apartment

30.12.2020

AT modern world, as always, the payment for housing and utilities remains relevant. Constant housing wars between tenants and their management company are inexhaustible. This misunderstanding is due to the fact that the service sector is fraught with many ambiguities, residents do not know their rights, and there is no one to explain them to.

In paying for existing housing, there are many options for names: rent, maintenance, payment for all housing services, the rate of managing organizations. overhaul costs and full content premises incorporates various services and diverse works for the maintenance of public domains apartment building.

Available non-residential premises of the entire apartment building are calculated in the same amount. Quite often, managing organizations overstate payments for the maintenance of non-residential areas, as well as general house needs, justifying themselves by the fact that these premises are visited by a large number of people. The Housing Code of the Russian Federation considers these actions unlawful and a direct violation of the entire current law of the Russian Federation.

Housing utilities refer to activities to create the most comfortable living conditions for residents of apartment buildings. All consumers are required to know what exactly is included in the list of public services provided and satisfies their common house needs.

According to the requirements introduced in 2012, the provided utilities have the right to use:

all residents of high-rise buildings and their families;
persons who received their housing from cooperative organizations;
all tenants of residential premises;
tenants renting a room or apartment.

The very concept of these "utility services" has the following common house needs:

The list of all utilities directly depends on the actual livability of a particular apartment building. In the case where the room does not have sewerage, then it should not be counted as a service already provided.

The payment for housing and utilities has some points that complement the general needs of the house:

lighting;
cleaning and ensuring sanitation in all public premises (entrance, stairs) and the land plot adjacent to the house;
garbage disposal, removal Wastewater and generated waste;
landscaping areas that are part of the house;
expenses for current, overhaul and full maintenance of the building;
preparation of a high-rise building for seasonal use (heating, insulation);
expenses providing for the maintenance of public house property;
the fees also include the inspection of all premises and all related activities.
Among other things, there is a separate place in its importance for the removal of wastewater:
drainage, as well as the collection of wastewater (rainwater, collector, sewer network, etc.);
wastewater treatment using various existing methods.

Recently, there has been a strict monitoring of the calculation of wastewater disposal costs. Wastewater treatment with various methods provided in houses of any type. In multi-storey buildings, wastewater removal is carried out continuously, properly.

Determining the amount of payment for housing services.

Payment for the maintenance of various premises should be established in accordance with the law.

In the event that the provision of services is not a service in accordance with the law or the provision of services with long interruptions, all changes in payment are calculated in the prescribed manner.

Common house needs, certain utilities, the procedure for their payment. The article “payment for housing and utilities” was amended by law in 2012. So, if earlier heating, its total consumption was divided by the combined amount of all areas of the premises, now heating, its consumption is divided by the sum of the areas of exclusively residential and non-residential areas, not counting public ones, as a result of which the standard has increased. If a heating meter is installed in an apartment building, the calculation is much easier. The costs do not include heating that passed by the house. In this case, the owners pay for the received heating after the fact.

Residents were charged for public heating (entrances). Also, from now on, you do not need to pay for the volume of water that was used to water the lawns. The general norms of water propose to calculate services in a new way, taking into account certain norms: 90 liters per person per month.

Companies have an obligation to reduce service losses. The general house needs in terms of volume should be used within the norm, and if they are nevertheless exceeded, then the management companies themselves, but in no case the owners, must pay the entire difference. If the contractor is a resource provider, the entire difference is divided equally between the residents of the house, taking into account the living space they own.

How to identify improper implementation of services? In a situation where housing services are provided of poor quality (there is no heating, the elevator does not work), the contractor does not answer or there is no way to call him, any consumer can himself establish the fact of a gross violation of consumer rights. For this, an act is drawn up in the presence of the chairman of the house council of two more neighbors. The period of poor service is calculated from the very moment of signing this act.

If utility workers do not carry out repairs at the entrance or do not clean the territory attached to the house, the following actions can be taken:

The right contract for the quality provision of all utilities. Absolutely all tenants are required to know what exactly is included in the correct contract for the implementation of public services, the procedure for its preparation.

The management company may conclude an appropriate agreement if the user intends to consume housing services or uses them. The rules establish a period when the contractor is obliged to provide all services or require payment. Regardless of the type of property, each organization must qualitatively provide the general house needs necessary for the tenant, cannot prevent the user from including any services in the contract, allowing to provide high level improvement of this house.

For tenants of a certain premises, a lease agreement must be drawn up. If the contract does not comply with the latest innovations, it is concluded according to all the new rules and taking into account the necessary conditions.

Payment for housing and utilities: how to reduce utility costs

Often there are situations when it is no longer possible to remain silent in a dispute with your management company and you need to protect your consumer rights. A few simple steps can help here:

by requesting an official request regarding all tariffs for all items of expenditure, you can find out what exactly is included in the specified list of utility services provided, as well as what exactly the consumer pays for and which services are not received in full;
draw up the necessary act for all housing services that have not been provided over the past month by inviting an employee of your managing organization;
together with an employee of the organization (it is possible without him), it is necessary to draw up a specific claim act and collect as many signatures as possible from residents;
submit an appropriate application to the organization for the recalculation of all services, with the application of acts;
in case of refusal of public utilities to recalculate, it is necessary to file a complaint directly with the department specializing in the protection of all consumer rights;
few people know that the owner has every right to completely refuse some housing services. One of these services is the maintenance and cleaning of stairs.

Payment for housing and utilities is a rather complicated topic for an ordinary person, but knowing the rules, tariffs and your rights, you can reduce your expenses for housing services, henceforth paying for the amount that was actually used.

Provision to the public is strictly regulated by federal laws, rules, regulations and other acts.

Knowing the standards of their provision, volumes, quality and time of submission, citizens can seek to improve the service. But we must not forget about our duties - the admission of controllers.

Housing relations between consumers and service providers are impossible without state intervention. It does so by passing laws and amending them.

fundamental laws and regulations, which are guided by housing and communal services enterprises, are:

In addition, housing and communal services enterprises are guided by many specialized regulations in the course of its activities:

Rules for the use of the sewerage and water supply system in the Russian Federation (Government Decree No. 167).
Decree No. 761 defines citizens-consumers.
Rules for the provision of public services to citizens No. 307 regulate the relationship between owners and end users of services with suppliers, establish standards for the consumption of individual resources.
Specialized regulations relating to a specific sector of housing and communal services - gas supply, sewerage, water supply, maintenance of apartment buildings, and so on.

Changes regarding the procedure for the provision of public services

The main governing document is "Rules for the provision of public services to citizens", approved by Decree of the Government of the Russian Federation No. 307 dated May 23, 2006 In 2015 this document has undergone some changes.

Service consumers who are able to install meters but have not done so will pay more. This measure is designed to encourage the population to install metering devices, both general and individual.

Such a normative act existed before, but was not widely used. Now, after legitimizing the innovation, the requirements will apply to all citizens without exception.

Consequently, the clause that regulates the charging of fees during the verification (temporary absence) of the meter has also changed.

If earlier consumption indicators for the previous three months of the “standard” tariff were taken for calculation, now the increased rate will be taken into account with increasing coefficients. At the beginning of 2017, this figure is 1.5.

The use of increased coefficients is possible if the controller is not allowed into the apartment or house to take evidence over three consecutive months.

Increased tariffs will not apply to gas supply.

Thus, all innovations relate to the use of multiplying factors in the absence of meters in the room.

The important thing is that their absence can be justified, for example, when there is no technical possibility of mounting IPU, OPU. In this case, the fee will be charged at the old rates.

General provisions of the Rules

The main points of the document are:

Besides, general provisions have a decoding of the main terms and concepts used in the provision of housing and communal services.

The document applies to consumers (citizens legally residing in, private, state property), and service providers.

Rights and obligations of the parties to public services

The consumer has the right:

receive service of proper quality, in a timely manner and in full;
uninterruptedly receive public services, demand improvement of their quality to the established level;
participate in decision-making regarding common property and adjacent territory;
control and pay for the actual volume of services spent;
demand a reduction in payment in case of interruptions in supplies, poor quality or own absence from the premises;
demand compensation for damage if the latter was caused through the fault of the service provider;
verify payments made;
receive full information, get acquainted with documents and regulations regarding specific services.

The supplier has the right:

demand timely ;
require compliance with the rules for the operation of housing, IPU, OPU;
receive compensation from the state for consumers who have;
freely enter the premises for verification of readings and serviceability of metering devices.

The consumer undertakes timely pay for consumed utilities, provide access to the supplier's representatives to the premises, independently monitor the serviceability of engineering networks in the apartment.

Supplier is obliged provide services in a timely manner, in full, without long interruptions, of the established quality, conclude an agreement with the consumer and monitor the technical condition of the systems in the house.

Quality standards

Housing and communal services must be carried out in accordance with GOST R 51617-2000, federal laws and other regulations.
All services must be provided in the amount set for the needs of the population, to ensure continuous consumption.

Breaks are allowed only when repair or force majeure.

All services must be safe for the health and life of the population.

The supplier must carry out quality control of services:

visual;
analytical;
instrumental.

Devices, products, substances used for the provision of services must be controlled and meet standards.

The procedure for paying utility bills

The Housing Code obliges the consumer to:

both businesses and individuals;
make payment by the 10th of every month;
draw up payment documents in accordance with the received receipts;
receive if there are grounds;
pay for all premises owned by;
in some cases, not only current, but also major repairs of common property in apartment buildings are subject to payment.

Resolution of disputes and disagreements

Disputes between the consumer and the contractor may be of the following types:

It is in the housing sector that mediators are not popular. The reason is banal - the side that has not received its own considers itself right and seeks to punish the culprit. At the same time, she does not take into account that the trial may drag on for years, and may be accompanied by large expenditures of money, effort and time.

Mediation in housing and communal services aimed at reconciliation, compensation for damage to the victim in a short time.

But, until amendments are made to the current legislation, obliging the parties to the dispute to use mediation, communal conflicts will be resolved in court.

Video: In Russia, the standards for the consumption of utilities have been raised

The report discusses the problem of calculating the cost of consumed utilities in the presence or absence of individual metering devices.

It is told what multiplying factors will be introduced for owners of residential premises that are not equipped with meters.

Creation activities comfortable conditions residence of the population of multi-apartment and other buildings (water supply, wastewater disposal, electricity, gas and heating supply) is housing and communal services. What is on their list and what requirements they must meet is vital information for consumers.

New rules

In 2012, new rules were introduced related to the provision of public utilities services. The Decree on the procedure for their provision gives a precise definition of utilities (CU). The performers of the CU are legal entities or IP. They acquire resources, carry out work and are responsible for the serviceability of all intra-house communications. The population of apartment buildings and other residential buildings faced a number of conditions prescribed in the 2nd section of the new rules. The right to use CU:

owners of residential premises together with their families;
persons who received housing from a cooperative organization;
tenants of premises;
persons who have rented an apartment or a room.

What is meant by "public services"? These are the following benefits: electricity, water drainage, access to hot and cold water, and others. According to the rules, they are served continuously, and heating is around the clock during the season. Accidents, irregular supply of heat or water are possible in the residential complex, but within the framework of strictly regulated standards related to the quality of CU.

What is included in the list of utilities?

Services included in the list of utilities are presented in the table below.

Drinking cold water	The supply is carried out to supply residents around the clock through the central or intra-house network. Proper quality, the volume necessary for vital needs are the main requirements for water. In the absence of a water supply system, the supply is carried out to the street column.
Hot water	Served around the clock through centralized networks for all areas of the house in order to provide consumers.
Drainage	What is included in the municipal services for the disposal of domestic wastewater? Drainage is carried out around the clock through centralized networks and in-house systems. Sewer systems should be present in most living areas of the house.
Power supply	Electricity is uninterrupted, around the clock is supplied to houses and apartments through the power supply network in the required volume.
Gas supply	Gas is supplied to houses and apartments around the clock through gas supply networks. The supply also includes the sale of gas cylinders.
Heating	Centralized networks and heat supply systems supply thermal energy in houses, apartments, non-residential premises to maintain the proper temperature.

The list of what is included in utilities depends on the level of home improvement. If there is no sewerage in the dwelling, then it should not be taken into account as KU.

Housing Services

Any consumer, studying receipts for accommodation, pays attention to expenditure items related to general house needs. These are housing services. What is included in the utility costs of this area? What is the consumer paying for? Residents living in apartments, unlike residents of private houses, pay the following expenses arising from the maintenance of property that is public:

Lighting, maintaining the optimum temperature according to legal rules.
Cleaning, cleaning, creating sanitation for public spaces and areas within the home.
Waste disposal and transportation costs (solid, liquid). Organizations and entrepreneurs located in a residential building are also required to pay these costs.
Fire safety.
Maintenance with landscaping and landscaping of the land plot, which is part of the property of the house.
Repair costs (capital and current).
Measures to prepare for the seasonal operation of the house.
The cost of maintaining public property.
Activities for the inspection of common areas.

About the provision of public servicesfor electricity supply

According to the rules that came into force in 2012, the changes affected the order of power supply. In some cases, enterprises supplying electricity to homes may be CG performers. What is included in the electricity utility bills?

Firstly, resource-supplying organizations are not required to maintain the internal electrical system, they are not responsible for the level of its quality inside the house. Secondly, they are only in charge of the proper provision of the service up to the boundaries separating the elements of the system.

The new requirements include the right of the consumer to take readings every month from the 23rd to the 25th and transfer them to the energy sales organization before the 26th of the same month. If the data has not been received, Energosbyt has the right to calculate the volume of consumption according to the standards. The consumer must give the opportunity to representatives of Energosbyt to check the condition of the devices and the reliability of the data.

Everyone knows that touching seals, removing counters, interfering with their work so that the counter “does not wind” is prohibited. Such actions will lead to the fact that the payment will increase significantly: they will charge a “kulibin” taking into account the power of the devices for their round-the-clock work for all residents.

The changes also affected the procedure for calculating the volumes of provided general house electricity. It is paid separately as part of the CU, monthly. So, if you went on vacation, do not live in an apartment, or are absent for other reasons, then you are still required to pay the general house electricity consumption during this time. The volume of common house CUs is calculated and divided between residents, taking into account the area occupied by each. In the absence of a common house meter, the calculation is made on the basis of standards. They are different for each region, but are developed according to a common methodology. In addition, the organization that supplies the light has the right to turn it off for a tenant who owes for three months of consumption. The absence of a counter will not play any role.

New regulations

In 2013, amendments were approved regarding the rules for providing CG. What is meant by "utility charges"? How is it calculated under the new rules? Payment KU (except for heating) is divided into personal and common house and signed separately in the receipt.

Innovations also touched on the normative coefficients. They should "move" the population of apartment buildings to install individual meters. For those who have the technical ability to supply devices for general house and individual accounting, but who have not done so, increased standards have been introduced for all types of CU. For example, after the new year, the payment increased by 10%, after six months - by another 10%, and so on until the excess reaches 60%! As a result, those who do not install meters will have to pay 60% more in two years than those who did.

The advantage in this situation is that this overpayment for CU should be spent by the managing organization on energy saving and improving the efficiency of energy systems. The question arises regarding the President's demand not to allow the cost of CG to rise above 6% per year. How will this instruction be implemented for those living in apartments and houses without meters?

The procedure for paying for common house utility bills

The new Rules for the provision of public services contain a modified formula for calculating heating norms. In the old version, the total consumption of thermal energy was divided into total squares of premises (residential + non-residential + public). In the new version, they are divided into total squares of residential and non-residential premises without common areas. Thus, the standard has increased.

I am glad that the payment for common house heating expenses was removed from the residents. Now tenants do not have to pay for heating the entrance, where there are no batteries. KU and water disposal were excluded from the general house standards: you won’t have to pay for draining the water that watered the lawns. General house metering of hot and cold water, new rules for the provision of public services, are proposed to be calculated taking into account the norms: 90 liters per person per month.

Organizations that manage KU are now motivated to reduce common house losses. The volume of services for them should be within the limits of the standard, if it still exceeded, then the difference is paid by the management company itself, and not by consumers. An exception is houses where at a meeting of owners it was decided to divide the excess between residents. If the contractor is not a company, but a resource supplier, then the difference is divided between consumers, taking into account the space they own.

How to establish the fact of improper provision of CG?

What to do if there are no light bulbs in the entrance for several days or window panes are broken? If the CG is provided of poor quality, and there is no way to call the performer or he does not respond, then the consumer can establish the fact of violation of his rights. The tenant draws up an act with the participation of two neighbors and the chairman of the HOA (house council). The period of improper provision of CG will be considered from the moment of signing the act (an example is given below).

Act

about improper provision of public services

28.02.2015

city of Vereshchagino, st. Postal, house 34, apt. 2

start compiling "10-30"

end of compiling "11-00"

Prepared by a committee composed of:

Chairman of the HOA Petrov S.S., apt. No. 25.

Commission members: Maslyakov A.D., apt. No. 36.

Starkova T.I., apt. No. 40.

This act was issued in connection with the improper provision of heat supply services, leakage of heating pipes. Compiled on 09/03/2014. The act indicates that the system is in working condition. During visual inspection a leak in pipes and a radiator was found in the second entrance on the third floor.

Conclusion: the violation is due to the wear of the radiator. The Commission decided on the need to set off the amounts contributed for the repair of the heating system.

What to do if utilities do not organize cleaning of the local area for months or do not carry out repair work in the entrances? After all, it is also a public service. What is included in the protection of the rights of tenants?

Preparation of a collective claim with the full name, address and signature of all tenants to the address management company. The main requirement is the elimination of service deficiencies within a reasonable period.
Personal and written appeal to the Housing and Utilities Department of the city or district. List in writing the shortcomings in the provision of CG and ask to take measures to eliminate them, to bring the perpetrators to justice.
If the first and second steps did not work, file a claim with the court.

Agreement for the provision of CG

CGs are provided under a paid written agreement with provisions on the procedure for their provision under the new rules. It must take into account the provisions of the Rules and contain the necessary conditions governing public services. What is included in the contract, what is the procedure for its conclusion?

The CG provider may enter into a written agreement if the tenant already uses or intends to use CG. The contract with the provisions on the provision of services when these actions are performed by the consumer is considered concluded. The rules set the period in which the contractor must provide services and demand payment.

With any form of ownership managing organization must provide the required CG and cannot refuse tenants to include in their contractual obligations the provision of services that the level of home improvement allows to provide.

For tenants, tenants, a contract of employment or lease is drawn up. If a written contract does not comply with these innovations, it is still considered that it was concluded according to the new requirements and taking into account all their conditions. If the consumer does not have a contract on paper, the managing organization or supplier does not have the right to refuse him the provision of services.

Six ways to reduce your rent

How to find out what is included in utilities, and where to turn in order to protect your rights? With a few steps, you can reduce the cost of CU and influence utility companies:

Officially requesting your rates separately by item of expenditure will help you see what is included in utilities, what you have to pay for, and what services you are not receiving in full.
To draw up an act for services not provided within a month, you must invite an employee of the housing cooperative of your management company. The act must be prepared before the 20th of the current month.
Together with an employee of the housing cooperative (or without him), draw up an act of claim. Collect signatures of tenants (the more, the better).
In the first days of the month, submit an application to the housing cooperative for recalculation of the payment for the CU, the acts must be attached.
If the public utilities refuse to make a recalculation, file a complaint with the consumer rights protection department of the region, region or the city's housing and communal services department.
In addition, the consumer has the right to refuse such services as cleaning the stairwells.

Conclusion

Innovations in the procedure for providing CG were made to make their receipt simple and transparent. In general, they streamline the relations of the population with housing and communal services. But there are a number of ambiguities in the new rules. Whether this reform will be effective will become known over time.

Housing and communal services provide residents with 2 types of services- communal and residential, which are designed to increase comfort in multi-apartment and private premises, where appropriate communications are carried out. In turn, these services are required to continuously provide amenities for the comfort of customers, and users - to pay for the benefit received.

Utilities:

The set of energy resources provided to the consumer depends on the degree of well-being of the residential premises and the engineering and communication systems.

What is included here:

Water supply: cold and hot water, as well as drainage.
Heating- provided during the cold season and has standards for the period of heat supply, depending on the weather conditions in a particular area.
Power supply- corresponding to requirements of standards in the Russian Federation (220V).
Gas supply- can serve as a fuel for heating the room, and a source of fire for the operation of gas stoves.

Note: according to the Rosstat system, utilities also include the maintenance of meters and operational networks for the uninterrupted supply of resources to the client.

Housing:

As a rule, residents do not separate the concepts of communal and housing (maintenance of common property) services, classifying them as one type, which is understandable - the consumer has to pay for everything according to receipts that do not distinguish between suppliers.

What is included in this service:

Identification of nonconformity maintenance of common property to the standards of the Russian Federation, threats to the health and safety of residents.
Providing lighting in public places.
Compliance in common areas of temperature and humidity.
Observation to maintain standards fire safety both indoors and during renovations.
Waste removal, both liquid (wastewater) and solid (garbage). Cleaning the garbage chute, premises and adjacent territories from waste and compliance with sanitary standards in public places.
landscaping adjacent territories, landscaping, cleaning.
Training living quarters for the heating season, repair of communications.
Overhaul premises, cleaning in entrances and yards, repair of elevators.

All owners of apartment buildings are required to bear liability for the maintenance of public places, regularly pay the bills provided and require the appropriate performance of housing and communal services duties.

Short reference: in terms of inefficiency and quality of service, housing and communal services occupy one of the first places in the world. Losses during transportation, according to international agencies, are:

energy resources - about 2 trillion kW/h annually;
drinking water - 45 million m 3;

Payment for comm. rental services

When renting a dwelling, an agreement is drawn up between the owner and the tenant of the apartment. It must specify in what way and who will pay utility bills.

If this procedure is not included in the agreement, then all bills from the housing and communal services will come in the name of the one who rents the premises, i.e., the rightful owner.

Therefore, no matter how you agree among yourself on the method of paying bills - fix everything in detail in the contract. By this, the landlord will protect himself from an unscrupulous tenant of the apartment.

There are several payment methods:

Option 1. The landlord includes the cost utility bills in the amount of the rent. The tenant pays only the landlord a fixed rate for living, and he, in turn, pays the bills. Note: this method is rather trustworthy, since it assumes the decency of both the landlord and the tenant.
Option 2. The tenant independently enters into contracts with suppliers and pays only the amounts that the housing and communal services bill him. For the tenant, this method is good because there is no overpayment, which is possible in the first case. For the host, this way better themes that there is no need to deal with payment issues and waive liability in case of non-payment by the employer. Note: for long lease terms, this method is the most convenient for both parties.
Option 3. The tenant pays for utilities, but does not conclude a contract, but pays the bills on behalf of the landlord. This method It is necessary to paint in the agreement in detail - who pays for what. Which resources are used by the employer and which are not. Note: the owner will be faced with the task of monitoring timely payment, which in our time is not difficult to do online, without disturbing the tenants.

What if one of the services was disabled for a long time?

The tightening of rules for the use of energy resources and rising prices are becoming a problem for many citizens. Worst of all, when the apartment is disconnected from the supply of some kind of necessary resource, or almost all. What to do in such a case?

To understand, consider situations when a provider can stop providing a service. Let's skip the emergency and repair work of the supply services and move on to those caused by the owner of the home.

Legitimate reasons for disconnection:

When the user did not pay for at least one service within 2 months (housing maintenance is not included here). The contractor is obliged to notify the tenant in writing about the disconnection and indicate what resource he may lose after 30 days. They do not have the right to shut off cold water, drainage and heating.
If the owner of the apartment connected to the supply systems arbitrarily, without having permission to conduct such an operation. This is especially dangerous when installing a new gas equipment. In addition, such amateur activity can pose a threat of damage to the property of other residents in an apartment building.
If the landlord violates the established norms for the use of energy resources and uses the connection of devices whose power exceeds specifications engineering systems in the house.
When supply systems are in poor condition located in the apartment, violating the norms of operation and being a source of threat to citizens living in neighboring premises.

Note: providers can only turn off the service for which you do not pay. The debt is accrued at the standard rates of expenditure of resources. For example, if in 2 months you have used less water, then you will not be sent a notification yet (provided that there is a meter).

The service should not be terminated “suddenly”, but by warning you in writing. If after that, there will be no calculation, then within 3 days you can be periodically turned off and on, and at the end of the period - to stop the supply completely.

What to do?

The supplier, despite the termination of the service, does not terminate the previously concluded agreement and you are still its full client. The ability to restore the supply of the resource remains.

What can be done for this:

Get in touch with the supplier and agree on the installment plan. At your request and based on the current situation, draw up an agreement. After that, the supply of services will be resumed, and you will have to pay the current account and part of the debt.
When a Difficult Financial Problem Arises, then you can contact budget organization at the place of residence, where, with justified reasons for insolvency, you can receive a subsidy for paying utility bills.
If you are in a similar situation due to absence at the place of registration, it is necessary to submit documents confirming this fact. Ask to recalculate for this period and resume the supply of all services.

Short reference: losses of heat supply are catastrophic, the closer to the source, the lower the efficiency of energy conservation. So, efficiency:

CHP- an average of 50%;
offline source(boiler room) - 85%;
in apartments - 93%;

What is the quality of the services provided?

To defend consumer rights, you need to know allowable norms supply of energy resources to judge the quality of work of suppliers.

The general rule for all utilities is:

In an uninterrupted supply.
In full(pressure of water, gas).
According with RF regulations.

Water- hot, should be ‒ 60 °С, if it is lower than ‒ 40 °С, then you have to pay as for cold. In turn, cold water must meet sanitary standards and comply with the standards of the Russian Federation, that is, it must be drinkable.

Gas- free of impurities, meeting quality standards and system pressure regulations (which usually complies with regulations, since it is an explosive fuel component).

Electricity- in addition to uninterrupted supply, it must be supplied in accordance with voltage standards - 220 V, without jumps and drops.

Temperature regime the premises should be as follows:

In living rooms– from 18 °С; in corners - 22 ° С.
The bathroom needs to warm up- up to 25 °С heat.
On the stairwell- 16 °C.

Exceptions are possible when carrying out scheduled repairs (they are obliged to warn), when eliminating an accident, or to prevent the threat of damage or harm to property of citizens.

In case of inappropriate work of service delivery services, citizens have the right to apply for recalculation and not pay for services that are provided in violation of the rules.

Short reference: it is not necessary to wait for a high level of work of the housing and communal services, since the depreciation of the fixed assets belonging to it is 60%, and a quarter of them have long served their time. The restoration of infrastructure requires 3.5 trillion rubles, and according to other sources, from 9 to 10 trillion rubles.

In need of modernization and investment of funds are:

Power grids - 720 billion
Transformer substations - 300 billion rubles.
Boiler houses - 400 billion rubles.
Thermal networks - 500 billion rubles.
Treatment facilities - 200 billion rubles.
Sewer networks - 350 billion rubles.
Water supply - 650 billion rubles.

State investments in housing and communal services in 2013 amounted to a trillion rubles.

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