The parcel was transferred to the postal service, which means. Deciphering the status of international mail. How to track a parcel with Aliexpress

Transport canceled- this is the status in the tracking of the order for Aliexpress, which indicates the cancellation of the process of delivering the parcel to the recipient. This entry indicates a problem with the transportation of the order, and the intervention of the buyer is required to solve it.

Usually the status “shipment canceled” (Shipment cancelled, Order has been cancelled or Delivery canceled) appears after the entry “Waiting for pick up” or “Pending pick up by the carrier” in the package tracking information. The last mentioned status indicates that the carrier is waiting for the sender to hand over the order to him for further delivery.

What does the status mean - Transport canceled

Each departure, according to the rules trading platform Aliexpress must have a trackable track number. To reduce the waiting time for buyers to send orders, sellers use the service of many carrier companies, which allows you to create an electronic application for delivery and reserve a track number for each package. Next, the sellers send the track number to the buyer and confirm the shipment. Each of these parcels has the status “Pending collection by the carrier” until the seller transfers the orders to the carrier.

Sometimes it happens that the seller does not transfer the order to the carrier within the prescribed period, and therefore the electronic application is automatically canceled. Therefore, the track number receives the status "Transport canceled".

Most likely, this happens when the seller has accumulated too many undelivered orders. And in the process of preparing for the transfer to the carrier, he lost sight of one or more parcels. Quite often, such situations occur during large-scale sales on Aliexpress.

Note that the creation service electronic application for delivery and reservation of track numbers is available with such delivery methods as Aliexpress Saver Shipping, Aliexpress Standard Shipping and Aliexpress Premium Shipping. Other shipping companies on Aliexpress also have a similar service.

It is known that for sellers such opportunities are provided by China Post for shipments - China Post Registered Air Mail. The only difference is that the Chinese state postal operator has only the status “Logistic order created”, which is not automatically canceled if the seller does not transfer the parcel to the carrier. More details about this are written in the corresponding article, the link to which is located in the previous sentence.

What the status does not mean - Transportation canceled

Caught in this situation, many buyers make incorrect conclusions about the reasons for what happened. That is why they take the wrong actions to solve the problem with the cancellation of transportation.

Most often, buyers mistakenly think that the reason for the cancellation of the delivery was:

1. Problems with customs clearance of the parcel. In this case, buyers are in a hurry to open a dispute and indicate the reason for the proceedings - “Problems with customs”. In reality, the status of Transportation canceled on Aliexpress has nothing to do with the passage customs control. Rushing to open a dispute, the buyer may be faced with the fact that the administration of the trading platform will close it.
2. Problems with the transport service. Some buyers wait until the status of “Shipping Canceled” to “Returned to Sender” before opening a dispute and litigating with the seller. Unfortunately, this will not happen, and the buyer is wasting his time.
3. Aliexpress order cancelled. Cancellation can be attributed to both the seller and the administration of the trading platform. Buyers expect that due to the cancellation of the order, the money for the goods will soon be automatically returned to the account from which the payment was made. However, the status “Delivery canceled” in the tracking of the parcel does not mean the cancellation of the order itself on AliExpress. It is a mistake to think that the money will be automatically returned without the intervention of the buyer.

What to do if transportation is cancelled?

After understanding the reasons for the status Transportation canceled on Aliexpress, you need to take the right steps to solve the problem.

1. Contact the seller and ask why the package was never handed over to the carrier. We remind you that all dialogues on AliExpress must take place on English language. Expect a response of 7-10 days if the buyer protection period for the order allows you to wait. Try to solve the problem personally with the seller, and only then think about the dispute.
2. If the seller ignored your appeal or during the correspondence process it was not possible to resolve the problem, it is necessary to open a dispute. When opening a case, select "Problem encountered" - "Problem with the delivery of goods" -> "No tracking information".
3. In the event that the protection period has already expired, but 15 days have not yet passed from this moment, you can open a dispute due to the reason "A problem occurred" - "Problem with the delivery of goods" -> "Order protection is already expiring, but the package is still on the way" .
4. Attach to the dispute evidence that the parcel was not handed over by the seller to the carrier. If the dialogue with the seller did not work, refer to the fact that the seller refused to solve the obvious problem provoked by him. Take a screenshot from the tracking page and add it to the “Upload evidence” section.
5. Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and at the same time does not solve the problem with the package, do not close the dispute. Expect the dispute to be aggravated and the Aliexpress administration to join the proceedings.

We advise you not to panic in this situation, but to do everything as described above. If you choose the right reason for the dispute, attach evidence and correspondence with the seller - you significantly increase your chances of winning.

Too many buyers are indifferent to the current rules of AliExpress. Remember that by violating the rules of the trading platform (for example, by opening a dispute for an invalid reason or threatening the seller in correspondence), you risk getting your account blocked.

Impulsive and thoughtless actions can lead to an undesirable turn of events. If you still have questions about the “Transportation canceled” status on Aliexpress, you can leave them in the comments to this publication.

There are situations when, for various reasons, your purchase from Aliexpress can go back to China without reaching you. It can be deployed in several stages. And you will need to get your money back.

Why can the parcel go back to China?
1. Your purchase may be unwrapped at customs for two reasons.

• The first is a non-existent or incorrect address.
• The second is that the parcel contains goods prohibited for shipment.

2. The package may be sent back from the post office for two reasons.

• The first is an incorrect address or an incorrect recipient name.
• The second is the storage time of the parcel at the post office has been exceeded (that is, if you do not pick up the goods within 30 days, the parcel will go back to China)

What to do if the parcel with Aliexpress went to the seller?
If the parcel has already gone back to China, then nothing can be done about it. Although there is an opinion that if it is still in the country of the recipient, then you can call hotline mail and there to ask what actions can be taken to deploy it. But according to reviews, they usually answer that it's too late to do something.
Therefore, the most correct decision will be to open a dispute on Aliexpress for a full refund of the purchase amount. To do this, we indicate in the dispute that the parcel was not received. And select " Transport company returned the order. The full amount must be refunded. We attach to the dispute the tracking screen of your track number, where you can see the status that the parcel went back to China.

Do not believe the seller if he asks to close the dispute and promises to resend the goods when he returns to him. It's better to make a full refund. If you still need the item, then after the refund, place an order again. it will be more reliable and without risks that the seller will forget about you or deceive you.

Tips.
Often the parcel goes back to the seller for the reason that the buyer simply did not receive a notice and does not know that his purchase is already waiting in the mail. Notices may be lost or not reach you due to carelessness or mistake of postal workers. Therefore, in order not to expire the storage period, you need to follow the track number. As soon as he has the status “arrived at the place of delivery”, you can take your passport and go for the package. If the seller sent cheap goods“trackless”, then you need to come to the post office about once a week and ask the employees to look for the parcel by full name approximately at the estimated time of receipt of the goods. Although, it is worth noting that not all postal workers do this willingly. Therefore, be polite and persistent in your requests.

How to find out the status of a parcel from AliExpress

To check the status of an online order, you will need its track code - an identification number in a single database of international postal items. You can find it on the completed purchase form, which is located in Personal account user.

The further algorithm for tracking mail statuses is the same for all tracker services, including state ones:

1. Copy or write down the track number of your order on .

2. Paste or type it manually into the special field on the tracking site.

3. Click Track. Wait for the status of your package to be updated and downloaded (usually it takes no more than 30-40 seconds).

Why the status of the Aliexpress package is not tracked

Possible reasons why the statuses of the Aliexpress package are not tracked on tracker services:

• you made a mistake when entering the track number of the order;
• the seller provided you with a non-standard track code;
• the seller gave you a fake tracking number;
• 5-10 days have not passed since the registration of the sent order;
• tracking on the service you have chosen does not work correctly;
• mail databases are temporarily unavailable for technical reasons.

Why the status of the package with Aliexpress does not change for a long time

Did you receive a track code sent to you from the order started to be tracked, but stopped for a long time in the "Accepting" status? This may be due to the fact that you made a purchase during the annual sale or in pre-holiday days. In such cases, tracking problems are most often attributed to China Post overload, and you need to wait a bit. If after 5-7 days the status remains the same, it makes sense to inform the seller about this or open a dispute.

If your package is in the status of "export" or "sent from the airport", and they do not change for a long time, you should not worry either. If tracking stops for 10-20 days, this is quite normal. On the way to the country of destination, most international mail items pass through several intermediate transit points. Some shipped orders are tracked in detail at all stages of movement. Others may “disappear from sight” after crossing the border of the Middle Kingdom and reappear only after they arrive at the place of international exchange in the recipient country.

We recommend that you be patient, but do not forget to monitor the order protection counter. If there are 5 days left before the protection expires, and your package is still not tracked, it makes sense to request an extension of the purchase protection period. You can do this by contacting the seller or by clicking on the "Extend Protection" button on your order form.

We wish you happy shopping and hassle-free delivery of your purchases!

Let's take a closer look at how to find out where the package is, when you need to go pick it up, and what are the basic rules in post offices.

"Post of Russia" works at the modern informational level. What does it mean? If some 10-15 years ago, people who sent or expected a parcel had no idea where the thing was, now you can track all operations with postal items.

Many of us use the Internet, so it is possible to track the status of the package. After a long wait, the status "Waiting for the addressee at the place of delivery" appears on the Russian Post website. What does it mean, what actions should be taken?

How parcels are tracked

This section is for those who are not familiar with the tracking process and have no idea how it is done. If you send some thing by mail, then after payment you should be given a receipt, which indicates:

• Full name of the sender (your);
• Full name of the recipient (to whom you sent the parcel);
• recipient's mailing address;
• date and time of the transaction;
• service cost;
• an identification number.

It is the last point that interests us the most. If the parcel is sent through the territory of Russia, then it has a 14-digit number. Always the first six digits mean the index of the post office from where the shipment was made.

But how to find out the number of the parcel that was sent to you? If this is a private person, then you can ask to dictate or write the number of the departure. On the other hand, when it comes to a company, an online store, the manager must send either a receipt indicating the postal identifier, or the identifier (number) itself.

When it comes to foreign online stores, for example, the famous Chinese Aliexpress, the postal number is displayed opposite the product. It can be copied or hovered with the mouse to check the status immediately. It should only be borne in mind that parcels sent from abroad have a 13-digit identifier, at the beginning and at the end of it (between the numbers) there are letter designations of the countries of departure and receipt. But there are cases in which this standard is not met.

From departure to receipt: statuses

Before we start discussing what "Awaiting the addressee at the place of delivery" means, let's look at other statuses.

Each parcel must pass acceptance, sorting, customs (if it is a foreign shipment) and other operations. But there can be no exact status standards, since everything depends on the geographical location of the sender's and recipient's post offices, and the means of communication. As a rule, each parcel is sorted in the district center, in the regional center, then in those large cities where there is a transfer hub (airlines, Railway, highways and water communication).

Information about the movements of the parcel will not bring any value to the recipient, unless the item does not arrive at the post office for a long time. Tracking at such a moment will help the employees of the Russian Post to check where the parcel stopped, at what stage and at what address. this work carried out only when submitting an application for the search for a postal item.

We are only interested in the item “Waiting for the addressee at the place of delivery”, after which other statuses may appear.

What to do when the status appeared?

When this status appears on the site for tracking parcels, you can safely go to the post office. You just need to check whether the thing really came to the department whose index was indicated by you. The fact is that sometimes, for some reason, they are sent to someone else's department. On the official website of the Russian Post, not only the address must be indicated, but also a point on the map indicating the operating hours of the branch to which it arrived.

There are other nuances - the arrival of a paper notice, SMS (if you indicated the number mobile phone when dispatched) or the absence of both.

If you see the status "Waiting for the addressee at the place of delivery", then your package is exactly at the office indicated on the site. Be sure to take your passport before going to the post office, check the mailbox to see if a notification has arrived. If it has arrived, then it must be filled in reverse side sheet, if not, then rewrite the parcel number to dictate it to the operator in the department.

Status appeared, but there is no parcel in the mail

Often on the Internet you can see or among your friends hear complaints that the item “Waiting for the addressee at the place of delivery” has appeared on the tracking site, but there is no parcel according to the Russian Post employee.

If such a status has appeared, it means that the employees of the department accepted the postal item, registered it, and it has not gone away. Therefore, here it is necessary to focus on the competence and honesty of the servants of the department themselves. If you cannot resolve the issue peacefully, you can make an application to the reception of the Russian Post or call the hotline. If the issue is still not resolved, you can safely contact the prosecutor's office (in the case of a very expensive product).

What statuses can appear after?

On the status "Waiting for the addressee at the place of delivery", tracking does not end. Be sure after you receive the parcel, the corresponding item appears. But there is another outcome of events. Consider both:

1. "Unsuccessful attempt of delivery". As a rule, if the recipient comes to the post office with a question about what kind of status it is, then he is answered that the postman did not find the addressee at home.
2. "Request". This status appears when the parcel is sent to another post office that does not serve your street / locality. In this case, you need to wait until the postal item arrives at the "native" branch.

But it also happens that the parcel remains in someone else's department completely. Then it should be handed over after presenting a passport and filling out a notice.

At what point does the status appear

Many are probably interested in at what specific moment “Waiting for the addressee at the place of delivery” appeared on the site. Often, many of us look forward to some order or a gift from a friend that we want to pick up as soon as possible. And finally, the long-awaited status has appeared. Is it worth the rush? Of course, if the post office has not yet closed, just be sure to rewrite the parcel number.

So at what point is the status "Waiting for the addressee at the place of delivery" assigned? Russian Post immediately uploads information to the site as soon as the operator scans the barcode of the parcel. But there may be failures and delays on the server, so the registration time may be false or late. For example, the package was registered at 16:12, but its status changed only at 18:02.

Can I pick up for someone else?

Let's take a couple as an example. Let's say that the husband ordered a parcel from Aliexpress, but the purchased item is intended for his wife. At the time the goods arrive at the post office, the spouse is on an urgent departure on business. Can the spouse issue a parcel? This is prohibited by the rules of the Russian Post. On the other hand, if the spouse has not only her passport, but also her husband's passport (or at least a copy), then the parcel can be handed over.

In this case, the status "Waiting for the addressee at the place of delivery" is changed to the corresponding one.

If not tracked

There are parcels that are not tracked. This is especially true for orders with free shipping from foreign online stores. How to understand that she got to the right post office? The seller must indicate in what approximate time the goods will be delivered. When this period passes, you can go to the post office. Just in case, take your passport and be sure to write down the departure number. It may also happen that the parcel has been waiting for the addressee at the place of delivery for a week or two. Therefore, you can start visiting the post office earlier.

In case of various misunderstandings, doubts, please contact the employees of the post office where the parcel should arrive. Always indicate the index of only the branch closest to your home in order to avoid unpleasant situations.

A complete list of decoding the status of international mail on our website website

Parcel delivered

A record means that the recipient has received the mail.

Parcel returned

The mail has been received by the sender. The main reason for the return is the expiration of the storage period, and the incorrect address or name of the recipient may also be the reason.

The parcel is returned to the sender

The mail item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, the expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned a number (track code) to the postal item on the postal website ( courier service), but the package has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment of actual sending of the postal item.

Arrived at destination

The postal item arrived at the branch postal service(OPS) of the recipient. Further, the OPS sends a notification (notification) to the recipient's address that the shipment is in the office.
This status means that the recipient can independently apply to the OPS to receive the shipment without waiting for notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact of absence customs declaration(incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that the postal operator reported an attempt to deliver the mail to the recipient and for some reason the delivery did not take place.
Upon receipt of such a status, you must contact the post office delivering the item and find out the reason for the non-delivery, or contact the post office yourself to receive the item without waiting for a notification.

En route - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this period, new information about tracking.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further sending towards the recipient.

Delivery service changed

The postal item was transferred to another postal service for processing and further sending towards the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they pass through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the pickup point

This status means that the parcel went along the recipient's delivery route.

Left the customs of the country of departure

Customs checked the mail and returned it to the postal service.

The parcel is being prepared for shipment to the country of destination

This entry means the packaging, labelling, loading into a container and other procedures necessary to send a postal item to the country of destination.

Handed over to the postal service

The postal item was transferred to the local postal service for processing and further sending towards the recipient.

Parcel released for delivery

The postal item arrived at the post office, the postman received a notification of the receipt of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the receipt of the parcel to his address.

Parcel is being prepared for delivery

Means the receipt of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked in the recipient's territory.

Problems at customs

Postage delayed customs authorities for carrying out activities to determine the purpose of the postal item.

Upon receipt by international postal items within a calendar month of goods whose value exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent in the postal item is missing or does not correspond to the actual information specified in the customs declaration, then it becomes necessary to conduct customs inspection and documentation its results, which significantly increases the time spent on processing shipments.

Error in the parcel route, the parcel will be redirected to the correct address

The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.

Parcel on the way

Status indicating that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

A lot of time has passed since the last update in the mail tracking. And because of this long period, the track code will not be automatically tracked. Also, the delivery service could report that further tracking of the postal item would be terminated after it left the territory of the sender's country and arrived in the destination country.

Generalized status, which may imply return, forwarding, temporary storage and other status.

On the way - Left the waypoint

The postal item is sent from the intermediate postal node and is sent towards the recipient.

En route - Arrived at waypoint

The postal item arrived at the intermediate postal node for sorting, route selection and sending towards the recipient.

Export from the country of origin

Means the actual sending of the postal item to the country of destination.

The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the choice and agreement on the most optimal (cheapest) route for the delivery of your mail item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the shipment over the Internet.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the receipt of the "Export" status, and there are no visible changes and the postal item has not received the "Import" status, then the sender needs to contact the post office and apply for a wanted list.