The seller gave the wrong tracking number. What to do if the track number of the shipment is not tracked. What if the track is not tracked anywhere

When ordering goods from online stores, many are afraid that they will lose money and not receive the goods, especially such fears arise when cooperating with foreign sites. Often, panic occurs when the track number of the parcel is not tracked. However, do not immediately fall into despair, there can be many reasons for this.

So what to do if the track number is not tracked

To begin with, consider the reasons why this could happen:

• seller error. Sometimes it happens that sellers, due to their carelessness, or for other reasons, send incorrect or incomplete track numbers. In this case, you can ask the seller to double-check the postal ID;
• small parcel. You don’t have to order large things, it also happens that the item turns out to be very small, and in this case the seller writes the wrong or someone else’s track number, but don’t be upset, this doesn’t mean at all that you stumbled upon an ill-wisher and won’t get yours order. The answer is that sellers ship small packages differently. Often they prescribe all the details in a message or in a note to the track number. Therefore, before you get upset, carefully re-read all the information that the seller has provided you;
• wrong track number. There are also cases when you can get to an unscrupulous seller. If it is impossible to track the postal identifier for 10 days, it is worth opening a dispute and trying to return the money.

Why the track number is not tracked

There may also be several options. The track number may not be tracked if the track is entered in the wrong format, all track numbers must contain both digital and alphabetic characters, if there are no letters in the code, it is likely that the package will either be partially tracked or not tracked at all. Also, the reason may be that you have come across an unscrupulous seller.

If the track number on Aliexpress is not tracked, you should not immediately sound the alarm, the main reasons for the inability to track the package may be the following:

• the track number on aliexpress is not tracked due to the seller's desire to save money. Most often, the seller can send a package that cannot be tracked;
• fraud. Intentionally sent a false track number;
• very rarely, but still there are errors on the part of the tracking service;
• slow system update, the registered package has not yet appeared in the database.

It is also worth preparing for the fact that if you ordered a product worth less than $ 10 on Aliexpress, the track code will not be tracked, so you just need to wait.

What track numbers are not tracked

Basically, numbers without alphabetic characters are not tracked, on Aliexpress, basically, just such track numbers, however, there are resources with which you can track such mail identifiers.

Basically, when ordering from foreign sites, not being able to track the package, keep track of the deadlines, and if necessary, open a dispute, opening a dispute on time helps save money.

The service for checking the correctness of parcel numbers will make sure that the track number provided to you is not fake, does not contain errors, and the progress of parcel delivery can be tracked using a tracker in the future. Online stores, where the process of ordering and sending goods is as automated as possible, usually do not make mistakes here. However, some sellers, especially on such popular platforms as Aliexpress, eBay, owners small shops, especially from Asian countries, sometimes unwittingly, can give the wrong number. Deliberately providing the wrong tracker also happens, especially if there is a desire to delay shipping or simply deceive the buyer. Save time, nerves, and possibly money with our verification tool.

Please note that you can only check strictly standard 13-digit numbers (2 letters, 9 numbers, 2 letters) of state delivery services, countries that are members of the Universal Postal Union (UPU). For example LK066713510US, RE582253458SE, RF198345672SG, RC425037869CN, RA223589016RU etc. Numbers in a different format, which are usually provided by private delivery operators (UPS, Fedex, Boxberry, YANWEN), cannot be verified by this service.

Numbers assigned to postal items by state delivery services of countries participating in the Universal Postal Union ( UPU, Universal Postal Union, website UPU.int) comply with the special standard S10. By number you can find out information about a particular mail service, the country of the sender and the actual unique number of the parcel.

The track number in the S10 standard contains exactly 13 characters :

• characters 1-2 (alphabetic) give information about the delivery method
• characters 3-10 (numeric) contain an 8-digit unique number of the postal item
• character 11 (numeric) is the checksum calculated from the item number
• characters 12-13 (alphabetic) contain the identifier of the sending country

Frequently Asked Questions (FAQ)

What delivery services does the tracking number checker support?

The question was asked not quite correctly. UPU, or the Universal Postal Union, unites almost two hundred countries, which include, incl. and Russian Federation, Ukraine, Kazakhstan, Republic of Belarus. State postal services these countries assign numbers to international mail in the universal 13-digit S10 format.

What should I do if the track number provided to me is determined to be incorrect?

If your number complies with the UPU standard and has 13 characters, then you need to check the correctness of the entered information again. If the result is the same, then you need to contact the seller (sender), inform that the provided number does not exist and ask to check everything again. Here is a sample letter. Hello, UPU S10 check digit validation tool is reported that tracking number is not valid. Could you check please? I'm waiting for an answer. If the seller does not respond or starts to play for time, then it makes sense to turn to dispute resolution tools, such as dispute, chargeback, etc.

Maybe the number is wrong because too little time has passed and the package has not yet appeared in the tracking system?

The determination of the validity of the track number is based on the calculation of its checksum and does not depend on whether the delivery service accepted the package or not. If the system reports that the number is incorrect, then it cannot appear in the tracking.

The sender claims that the number he provided is correct.

He consciously or unconsciously tells a lie. If the service determines the 13-digit standard number as incorrect, then there can be no other options.

Question: The seller in the order indicated a track number that was not tracked. A few days later he sent in private messages another track number, which is tracked. Do I need to insist that he put the correct track on the order? Why does the seller first give one track number, and then change it to another What can it threaten if the order contains a track that was not tracked?

Why does the seller indicate the wrong track number?

The seller may indicate the wrong track number if he does not have time to send you the goods on time. Therefore, so that the order is not canceled due to its delay, he pretends that the package has already been sent and writes a false track, which, of course, will not be tracked.

Later, the seller will either change the track to a readable one, or send a new track simply in private messages, or will not report the new track at all.

At the same time, if he held out with the dispatch of the goods and sent the parcel later, he will say that your goods were allegedly lost on the way or the mail returned them, so he sent them again and here is the new track number.

What threatens if the track number does not match what was in the order?

At first glance, no tricks are visible in the fact that the seller was late in sending the goods and indicated the wrong track number in the order.

And, indeed, if the second track number shows that the package is coming to you, you don't have to worry.

And there will be no problems if the product arrives in good condition. But there is one pitfall that can cost the buyer money. A small loophole that allows dishonest sellers to win disputes even if there is big problems with the goods.

This fraudulent scheme is used by sellers, sending expensive goods and technique. Let's say phones or tablets. The buyer receives the parcel, and there is either a broken product or another product that is cheaper. Suppose, instead of a smartphone, the seller sent a cheap push-button phone. The buyer opens a dispute. And loses it!

But how is this possible? After all, the buyer has a video of unpacking and all the evidence.

The secret is that the cunning seller rejects your dispute by writing that the track number on the package does not match the track in the order and this is not his package and product. He writes that he doesn’t even have this product in the store, so the package has nothing to do with it. He wrote the new track number in private messages, not comments on the order. Therefore, for mediators, screenshots of personal messages are not strong evidence.

Additionally, the seller accuses you of fraud.

The mediators look that there is a different track number on the parcel. And they take the side of the seller, lying the dispute in his favor. And the buyer loses all the money. Yes, and can be banned for trying to cheat.

An unpleasant situation, isn't it?

What if the seller changed the track number?

1) If an expensive item suits you, then be sure to insist that he change the track number in the order details.

2) If the seller does not want to change the track, then you can try to open a dispute for the reason "". This will force the seller to change the track information.

3) If you received the package, and it does not contain the product that you ordered, then in this situation it will be safer for you to open a dispute on the first track number, that it is not tracked. At open dispute this will force the seller to change the track in the order to the correct one, and you will be able to edit the dispute already due to problems with the product. And he will not be able to blame you for the fact that the package did not come from him.

Have a question? Write it in the comments or contact the chat

To track Aliexpress parcels, track numbers are provided, which are a special code registered in the system to clarify the current location of the parcel during its delivery. Track - a unique number that the seller indicates when sending the parcel. The track serves as the only number registered in the international mail system, so all parcels from Aliexpress have their own tracking number so that the buyer can track where his order is now. Parcels from Aliexpress are not sent without tracks. Each parcel must have its own track, which is registered at all points of acceptance / delivery of parcels during the delivery process. Lack of delivery information or incorrect display of the package location may indicate that the seller indicated someone else's or invalid track number for your order. Such situations are rare, but without an active track it is impossible to track where the package is. About what to do if the seller indicated, we will tell further.

Each shipment to Aliexpress has a track number that updates the location of the order. This data is displayed in the "Check Tracking" section and is viewable through the order history. There are several ways to see the track number on Aliexpress. The easiest is to go to the "My Orders" section and click the "Check Tracking" button. Next, find the column "Tracking Number" - this is the track. Some buyers confuse the order number and track number. It should be noted that these are not the same. The order number is a serial code that is registered in the Aliexpress order system and is used to record all purchases made on the site. Usually, this is a 15-digit number that contains a link to the order and its history. The track number is a unique code that contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY is the sender ID and CN is the recipient. The numbers are the code of the parcel itself, indicating the method of delivery. A standard track consists of 13 characters. The Latin letters used in the track may differ, depending on the country of departure and receipt. As the parcel is delivered, the code is registered at intermediate points, sorting centers and other warehouses where it is marked. The track number on Aliexpress is indicated immediately after the tracking information, on the order tracking page before the name of the logistics company. The track code cannot be the same as the order number, these are 2 different postal identifiers.

The second way to see the track number on Aliexpress is through the order history. In the "My orders" section, find the shipment whose track you need. In the "Tracking the shipment" section, there is a column "Tracking number", and below is the code. This code is the track for this order. To the left of the track is the shipping company, and to the right are the delivery details. To display the information and check the tracking, you must click the "Delivery Details" button, after which the details of the shipment history will be displayed.

Can the seller send a parcel from Aliexpress without a track number?

When the question arises whether the seller can send a parcel from Aliexpress without a track number, there is only one answer - it cannot. According to the rules of Aliexpress, all shipments must have a unique number for tracking the package. If this number is not specified, then the package cannot be delivered. The seller is obliged to indicate the track on the parcel and on the Aliexpress website. This track is assigned to the order, and as soon as the parcel is sent, it can be used to track its location on the website of the logistics operator or any other service that provides similar services. Also, the international track is fixed in all logistics services international shipments, therefore, if it is not there, not a single warehouse or sorting center will be able to correctly identify it, and the carrier will not be able to deliver it to its destination. Not a single parcel from Aliexpress, even the smallest packages with a face value of less than a dollar, can be sent without a track number. They simply won't be accepted by the carrier. The track number is a mandatory part of the delivery request, so the seller cannot send the order without it.

Why do sellers give wrong track numbers?

There may be several reasons why sellers give incorrect track numbers. The most common of these is seller fraud. If he indicated the wrong or someone else's track number on the site, then most likely he did not send the package. The track is indicated for that. so that the carrier can pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means that the buyer simply will not be able to track the package. Seller fraud is very easy to uncover. If he gave someone else's number, then the order history will display information about another shipment, including the place of receipt. And if he entered the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could indicate the wrong track number, the seller's desire to save money. If the delivery is free for the buyer, then most likely it is already included in the price of the goods. Shipping methods such as China Post Registered Air Mail and AliExpress Standard Shipping are sent without tracking, and for the package to be tracked, you need to pay extra. The seller can cheat and indicate the wrong track in order to save on shipping and not pay extra for the track. Parcels delivered by China Post Registered Air Mail may not be tracked until they arrive at the post office according to the dream of delivery, so the buyer may not even notice the track change.

wrong track number

Another reason why the seller gave the wrong track number, an accidental mistake. Due to the high workload and a large number of orders, the seller could mistakenly give someone else's track. Information about the shipment does not begin to be tracked immediately, so the buyer may not even notice the substitution. If, nevertheless, you find that you have the wrong track, contact the seller to clarify the data. If the seller really gave the wrong track by mistake, then he will check the information and give a valid tracking number. In this case, you should not worry, with the help of the track issued by the seller, you can track mailing through any international parcel tracking service simply by copying the number from the site and pasting it into the appropriate search bar.

When can I open a dispute on Aliexpress if the track number is wrong?

Opening disputes is available 10 days after the order has been submitted. If during this time information about the location of the parcel has not appeared, the seller will offer to wait some more, since the data on the site is not updated immediately. When opening a dispute, anyway, the dispute will take at least 5 days, so just in case, you can wait a bit before opening a dispute. If you are sure that the track number is wrong, none of the resources for tracking international shipments can find the location of the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide for tracking parcels at all, but they come . We recommend that you wait until the expiration date of the buyer's protection and, if the package has not arrived, open a dispute. The absence of a track is not a guarantee that the parcel will not arrive at all, because buyers receive a notification of the arrival of the order not by the track, but by the address. If, however, there is no tracking information, the order did not arrive on time, and the seller did not issue a valid track number, then you have every reason to open a dispute and receive a refund, regardless of why the number was wrong. Be aware of the situation, follow the protection timers and 3 days before the expiration of this period, you can safely open a dispute.

How not to miss the opening time of a dispute on Aliexpress due to the wrong track number?

Buyers have a period called "protection period" that allows you to open a dispute before the timer expires and is covered by the Aliexpress warranty. Track information starts updating 5-10 days after the order has been shipped. 10 days after the order is shipped, the "Open Dispute" button appears, allowing you to appeal the shipment. Before you open a dispute, you need to check if the track number is indeed incorrect. If this is the case, then the buyer can immediately open a dispute without waiting for the expiration of the protection period. Once the dispute is opened, the seller will either have to appeal it and provide the correct number, or make a decision or offer to wait until the package arrives.

If the track number is not tracked, the buyer should follow the timer in the order history, do not miss the time to open a dispute on Aliexpress due to an incorrect track number. The history contains all the necessary information, including the deadline for delivery of the goods. At its discretion, the buyer can either open a dispute immediately, as soon as this option becomes available, or wait for the expiration of the protection period to allow the parcel to still arrive. In any case, if the protection period is coming to an end, the buyer can open a dispute due to an incorrectly specified track number, and the seller will return the money.

Which is better - open a dispute or negotiate with the seller?

Which is better - to open a dispute or negotiate with the seller, depends on what you need more: a package or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer's protection time has expired, then you can open a dispute and demand a refund. If the seller responded to the error and sent the correct track, then it is inappropriate to open a dispute until the protection period ends. If the seller ignored the request, insists that the track is correct, asks to wait until the delivery time has expired and offers other options, then it would be safer to open a dispute so as not to waste your time and return the money right away. The decision whether it is better to open a dispute or negotiate with the seller depends only on you and on the current situation, but if the seller denies his guilt, you may be dealing with a scammer, and then, of course, it is better to open a dispute and forget about such an experience .

How to prove that the seller gave the wrong track number to Aliexpress?

To prove that the seller gave the wrong track number to Aliexpress, you must provide information confirming your words. Firstly, after 5-10, maximum 15 days after the order was sent, information about the status of the shipment should appear in the tracking history. If there is no data that the parcel has been sent or arrived at the sorting center, although enough time has passed for the information to be displayed, take a screenshot of the history to provide it as evidence in the dispute. Also, look at what is indicated in the "Country of destination" column. If the seller gave the wrong or old number, anything can be displayed in this column, but not what is needed. Copy the track number and check its tracking on various tracking sites, including CAINAO and 17track, which provide information about AliExpress shipments. If the code is specified incorrectly, then no data about it will be registered, and if someone else's code is specified, then the information will be outdated. Record all the data in the screenshots and, when you open a dispute, add them to the evidence. This will give you the advantage of winning the dispute and help you get a refund.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory

In such a situation as the wrong track number, you can do different things, depending on whether the seller gave it by mistake, wanted to save money or deceive you in this way. In any case, there is only one way out of this situation - to open a dispute and return the money for the goods if it never arrives. Some parcels even without a track come to the recipient, so you should not immediately panic and worry about this. If you still have questions about what to do if the seller gave the wrong AliExpress track, we recommend that you watch a video on the topic of dispute, dispute and victory:

Question:

I paid for the order on Aliexpress and the seller shipped it. AT personal account in the order, I see a track number consisting only of numbers (of numbers and 2 letters, etc.). And this track number is not tracked anywhere. What should I do.

Answer:

To begin with, are you really looking at the track number. Often buyers confuse the order number and track number. The track number for the shipped order is indicated in the Logistic Information section of your order. There is also a link to a site where you can track this track.

Correct track number format

The international track number, the parcel tracking number, has a completely standard format. The number of characters and what they should be indicated here in .

According to the standard, the track number contains two letters at the beginning, nine numbers and two letters at the end. The letters at the end indicate the country of departure, the letters at the beginning indicate the type of departure. Moreover, the letters used at the beginning and end are clearly regulated. The correctness of the track number is easy to determine just by the letters.

How to distinguish the wrong track number

If the track does not meet the standard described above, then it is not international. You will not be able to track a parcel that does not have an international track number on China Post, Russian Post or other state mail.

Sometimes there are tracks that look like an international track. For example, the tracks of the company YANWEN. They also have two letters at the beginning, two at the end and 9 numbers in the middle. But such tracks are not tracked by the Russian Post. Why? Because, despite the similarity, such tracks are also not international tracks.

Parcels from China have CN at the end, from Singapore SG, from Hong Kong HK, and YANWEN has YP on the horse of the track. There is no such combination of characters in the standard. You can see sender country codes for example here.

How to track a parcel with the wrong track number

When sending, the seller always indicates the site on which this track number can be tracked. Sometimes they indicate one track and a link where it should be. And then they write another track and a link in the comments to the order. Pay attention.

Many aggregator sites work with well-known transport companies and can track the parcel with the wrong track. I can also recommend the program.

There is one nuance here. In Russia, such parcels are usually delivered by the Russian Post. Therefore, when moving around Russia, the old track may no longer be tracked. And many are worried that the track is stuck on import. In fact, he's on his way.

What if the track is not tracked anywhere

In the case of Aliexpress, there is nothing to worry about. The main thing is to control the protection period. And before it expires, open a dispute. For cheap orders on Aliexpress, sellers very often issue fake tracks that are not tracked. No need to worry.