Types of track numbers. How to find out the track number of a parcel sent by mail. Tracking international shipments

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

The track number is an individual postal code (identifier, number) of the postal item, thanks to it, you can control the movement of the parcel at any time. Tracking of postal items is a mechanism that allows you to find the parcel, and then track it. You should know an important nuance - in order for your shipment to be tracked, the track number must be of international standard.

What does the track number look like?

Tracking number of the parcel international standard, is always represented as a combination of Latin numerals and letters. The international track number of the parcel includes a total of four uppercase Latin letters and nine digits, for example: RA125854782CN. Similar numbers are assigned to shipments following from abroad or abroad. This is how, for example, the track number of a parcel from China should look like.

You can find out where the track number of the parcel is located in various ways, it depends on who sent it to you. If this is a package with goods from an online store, such as Aliexpress, then the seller must indicate its track number in your order menu on the site after sending the package. If a parcel is sent to you by a specific person or you are sending it to someone abroad, then the tracking number will be indicated on the bill of lading (declaration, receipt) that the dispatch service will issue to you.

When your parcel has a track number, you can track its movement at any time. And in case of loss of the parcel or in the event of any unforeseen circumstances, you can talk with the seller about sending the goods again, or demand a full refund.

Parcels from China without tracking numbers

The Aliexpress website sells a lot of all kinds of necessary and interesting goods at a relatively low price that you want to buy. When purchasing a product, the buyer often finds himself in a situation where a package is sent to him without a track number. In this case, you just need to wait for the postman to bring a notice to the mailbox that the parcel has already arrived at the post office. All you have to do is go to the post office and receive your long-awaited order.

A parcel from Aliexpress without a track number is sent if the purchased product is very cheap, and it makes no sense for the seller to pay for a real tracked track number. It is more profitable for the seller to simply not spend extra money and send the package without a track number, and provide you with an empty (non-existent) track. This is often practiced when shopping on foreign sites. But it is worth considering that if such a package does not arrive, then you will never know for what reason - either the mail lost it on the way, or it was not even sent. This is the main risk that a parcel from China without a track number will not reach.

However, if the seller is conscientious, then he will definitely warn his buyer that he sent him a package without a tracking number. And in connection with such inconveniences, it can provide additional guarantees in case of loss of the parcel by postal services. But in this case, the buyer also needs to be vigilant and make sure that the buyer’s protection period has not expired, and you have time to open a dispute to return money for the lost product.

Postage tracking. With parcels sent within the country, everything is more or less clear: at any time you can write or call the sender and (or) by mail and in your native language to find out any question. The postal item sent within Russia has a 14-digit code, which consists only of numbers. Example: 19208347377612.

With orders sent from foreign online stores, everything is a little more complicated. Until the international mail reaches the recipient, it is processed by the postal services of at least two states and passes through two customs - on export from the seller's country and on import in the recipient's country.

Let's try to figure out what international postal items are, what the track number looks like, what stages an international postal item goes through until it reaches the addressee and where to track it.

International mail is conventionally divided into two broad categories:
small package and parcel. A small package differs from a parcel in weight, everything that weighs less than 2kg is a small package, everything that is more than 2kg is a parcel.

Postal items can be registered and unregistered. The movement of the first can be tracked by the track number, the movement of the second cannot be tracked, this applies to both parcels and small packages. It should be noted that postal items sent by international private courier delivery services (DHL, Fedex UPS, etc.) are always registered and, accordingly, have a tracking number. The movement of such parcels can be tracked on the website of the respective courier service. If the goods are sent by EMS express service, then the parcel will be registered, but a small package may not be.

It is advisable to place an order with sellers who send the goods in a registered postal item (they give out a track number). This does not affect the delivery speed in any way, but for the recipient it is much calmer, more convenient, and if something goes wrong, then it is easier to find the postal item in this case.

An international postal item is assigned a 13-digit code, which consists of four Latin letters (two at the beginning, two at the end of the track number) and 9 digits between them. The track number is assigned to the postal item by the postal service of the country from which it is sent. Examples of international track numbers:

RB520579731CN - Postal item from China (Registered Small Packet).
СQ630697711CN - postal item from China (parcel).
EE564518664GB is a postal item from the UK. Sent by express mail EMS.
LK172747585US - mail from the USA (small package without tracking).
RJ361456831GB - UK Mail (Small Trackable Packet).

The last two letters in the track number indicate the country from which the mail was sent. It should be noted that after the arrival (import) of an unregistered international postal item in Russia, the Russian Post assigns its own internal track number for tracking, like RAххххххххRU. This track number is not available for the recipient and is intended only for internal accounting of international mail and subsequent settlements with the postal service of the country of departure.
Very often people ask: The seller writes that the delivery is free - is it true or not? I ordered the product, paid for its cost and delivery. Is this shipping cost only within China (US, UK, etc.)? And how much will delivery cost in Russia? At our post office, upon receipt, will you have to pay anything extra?

The recipient does not need to pay extra for delivery, the seller pays everything when he sends the parcel in his country, and the postal services of the country of the sender and the recipient only then carry out mutual settlements between themselves.

The track number of the postal item is assigned by postal services in accordance with the rules of the International Postal Union (standard S10) and, as mentioned above, consists of 13 characters (four Latin letters and nine digits).
The first two letters (necessarily uppercase) indicate the type of postal item.
The most common combinations in the track number look like this:

The combination of letters from EA to EZ (the second letter can be any of the Latin alphabet) is a registered international postal item (you can track the movement) sent by the EMS express service (the first letter of the track number, in this case corresponds to the first letter of the name of the postal service).

The combination of letters from LA to LZ is an unregistered international postal item, weighing less than 2 kg - a small package. No traceability.

The combination of letters from RA to RZ is a registered international postal item, weighing less than 2 kg - a small package. Trackable. The first letter "R" corresponds to the first letter of the English word "Registered", which means "registered" in translation.

The combination of letters from CA to CZ is a registered international postal item, weighing more than 2 kg is a parcel. Trackable.

After the first two Latin capital letters, nine digits go to the track number.
The first eight digits are a unique number, the last ninth digit serves as a control and is calculated using certain mathematical formulas from the first eight.

The track number is closed by two capital Latin letters, which indicate the country from which the mail is sent. The combination of these letters complies with the ISO 3166-1-alpha-2 code. The most common ones are: CN (China), SG (Singapore), HK (Hong Kong), GB (UK), CA (Canada), DE (Germany), FR (France), IT (Italy), US (USA) , JP (Japan). It should be noted that the country of the recipient is not indicated in the track number.

You can download an Excel file (taken from the website of the postal service) with which you can check the correctness of the track number of the parcel, as well as calculate the verification code from the first eight digits of the postal item.

Attention! Track numbers of postal items, private express delivery services (DHL, FedEx, UPS, etc.) are not subject to the International Postal Union standard and may contain any combination of letters and numbers.

Stages of movement of international mail

Before an international postal item reaches the recipient, it goes through several stages. The first stage is the reception in the country of the sender, followed by sorting. If the sender is far from the point of international exchange (customs), then the postal item may go through several sorting points.
Then comes customs clearance and export to the country of delivery. The next stage is import in the country of the recipient, then passing through the international exchange point (inspection and clearance by the customs service). If the customs has no complaints, then the postal item goes to the sorting point (sometimes several sorting points go through), from where it is already sent to the recipient's post office.
All stages of the movement of a registered international postal item are tracked using a track number. Below, real example such tracking. This is how it looks on the Russian Post website.

Below is another example. As you can see, in both cases, the postal items were sent from China, only in the first example, in the very top line, you can see when the parcel was accepted for shipment by China Post (the information appeared immediately after the seller sent the parcel), and in the second, the information appeared only after import in Russia. What it depends on is not clear, but both of these options are quite possible. It is also possible that postal items will be "imported" in different cities. In the first example, the postal item was imported in the city of Moscow, the second in the city of Petrozavodsk. There is also the city of Bryansk, St. Petersburg.

Please note that in the first example, 1.5 months have passed between sending the postal item from the seller's country to importing it into the recipient's country. This period, of course, is very long and this is more an exception than a rule (in this case, the sending of the parcel coincided with the beginning of the Chinese New Year). It happens that the postal item is moving, but the post office does not enter data on its movement on time.

In practice, it can take from one week to 1.5 months from receiving a postal item to importing it into the recipient's country. It is during this period of time that the information is not updated and it seems to the recipient that the seller deceived him or the package was lost somewhere and something needs to be done urgently. Particularly impatient begin to open disputes and make claims to the seller. Unfortunately, neither the seller (sender) nor the buyer (recipient) can influence the speed of mail and customs service, so if there is no information about the postal item for a long time, then it is better to be patient and wait a bit. You will have time to open a dispute and make a claim to the seller, the main thing is not to miss the deadline for delivery, after which the transaction is closed as completed.

Postage delivery times

Delivery times depend on many factors:

Postal items delivered by private courier services (DHL, Fedex, UPS, etc.) have much shorter delivery times compared to regular state mail. True, the services of such courier services are much more expensive.

Larger mailings - parcels sent by regular mail are delivered a little faster than small packages, as they have priority in processing.

The speed of delivery of international mail items depends on the country of sending. AT different countries ah, the postal service has different deadlines delivery and different mail processing technology.

The speed of postal services depends on the time of year. Or rather, not from the season, but from the national holidays taking place in the country. As a rule, for postal services around the world, the most difficult period is new year holidays and it is not necessarily only the end of December and the beginning of January.
For example, in China, they celebrate New Year on lunar calendar and the New Year holidays they last almost the whole of February. If you are not ready to wait a long time for a parcel, then it is better to refrain from ordering in China during this period.

In practice, in a non-peak period, the delivery time for international postal items sent by ordinary state. mail to Russia, can be from three weeks to one month.

Postage tracking. Where can I get a track number?

The track number of the parcel can be obtained in several ways:

If you are the sender of the parcel, then the track number of the parcel will be given (indicated on the receipt) at the post office where you sent it.

If you are a recipient of a postal item (buyer of an online store), you can see the track number in your account of the trading platform where you made the order. Also, the track number of the parcel can be sent in a letter to your email address. Often stores duplicate these two methods. There are also online stores that send a track number only after you ask them about it. Note that the track number is given not after payment for the order, but after it has been sent. An example of how the track number is indicated on the Chinese trading platform aliexpress.

And so the track number is indicated on the Chinese trading platform dhgate.

It should be noted that the track number does not begin to show information about the movement of the parcel immediately, but only a few days after it was sent. You also need to keep in mind that postal services can enter information about the movement of the parcel with a slight delay (sometimes with a big one). In this case, you just need to be patient and wait a bit.

Where to track the movement of the postal item

The main source of information about the movement of postal items are the websites of postal services. Each postal service on the site has a special page where you can “break through” the track number and see information about the movement of the parcel.
There are also numerous third-party parcel tracking services where you can check the track numbers of various postal services from around the world.

Use the official website of the postal service or third party service tracking mail, it's up to you. Both of them have their pros and cons. Personally, I always use only the official websites of postal services.

To check the track number of the parcel, you need to enter it in the appropriate field on the website of the postal service. Latin letters in the track number must be written in capitals. An example, a form for checking the track number on the Russian Post website.

The process of checking track numbers on the websites of postal services in other countries of the world is almost the same.

When purchasing goods on the Chinese website Aliexpress, the buyer receives an identified number (track) for his purchase.

The track code is a combination of letters and numbers (CP271249340CN), which allows the client to receive full information about the location of the parcel and see if the order has arrived at the right post office. Information about the postal service that is responsible for the delivery of the goods, the buyer sees on the Aliexpress website in Russian and other languages.

Often, buyers want to know how to track a parcel from Aliexpress, and what difficulties may arise when receiving an order.

How to find out the track number of the parcel on Aliexpress?

After paying for the order, the site user has questions about where the package is, how to get track number to track it and in which section information about the purchased product is indicated.

You can find the tracking number in the "My Orders" section of the pop-up menu. Opposite the paid product with a notification that the seller has sent the order, there are 2 buttons: "Check tracking" and "Confirm receipt of goods".

You will need to hover over, click on the appropriate button, track the package using the universal number. You can select another option you need (find out the name transport company responsible for shipping, or open a dispute with the seller).

Most often, buyers follow and receive order data not only from Aliexpress, but also from the postal organization. This also requires a code, which is written in the lower left part of the screen when entering the section.

The track consists of numbers and 2 Latin letters at the beginning and end of the tracking combination: the main difference is in the code, type of departure and country of delivery (to Russia, Ukraine, Belarus, Kazakhstan).

It is important to note that the identification code is tracked and generated on the Aliexpress website according to the order number and according to the postal service. Therefore, it is possible to determine the track number of the order only 2-7 days after the purchase was made and the goods were sent by the seller.

There were cases when, due to the small dimensions and cost of the parcel, the track was not indicated on the site, the shipment was by plane (1 day), and after 2-5 days the buyer received a mail notification of the arrival of the goods at their destination.

What do typical track numbers look like with Aliexpress?

An order for Aliexpress after payment is assigned a track code, which is formed depending on a number of factors.

Each organization indicates a special designation of the shipment: the first letters indicate the type of parcel, and the last letters indicate the country of origin and the code of postal, courier services and logistics companies.

Examples of combinations and meanings of letters by which you can check the product on Aliexpress:

• CP235611343CN - alphabetic characters inform about the departure of a parcel from the territory of China;
• RA142568564CN - RA and CN means that a small item was sent from the same country;
• RB389620335HK - small package from Hong Kong;
• RT120896678HK - the parcel took off from Hong Kong by plane.

A typical track order code on Aliexpress complies with international regulations and contains 2 letters, 9 numbers ( an identification number departures) in the middle and 2 more alphabetic characters at the end of the number. At the same time, some countries have the right to use other principles for compiling the code.

The number can be without letters and consist of 11 or 12 digits. The first option means that the parcel was sent by the China Post Ordinary Small Packet Plus organization, and tracking is only possible while the goods are in China. A track with 12 digits is formed when an order is processed by the SF-Express postal service.

The track number on Aliexpress can contain 2 letters and 14 numbers (LP12345678912345). This means that the parcel was sent by the Posti Finland Economy postal service, and it can only be tracked in the sender's country. To obtain information about the further location, the client can use the universal service.

Information about the track code of the order is provided by the seller on Aliexpress. It is necessary to copy this value correctly so that there are no problems with tracking the goods later.

Deciphering the track number: what do the letters in the parcel tracking number mean

It is not always clear from a long code combination how to check the location of the parcel, where to find your orders and whether it is possible to find out about the type of their packaging. Therefore, it is worth considering the decoding of track values.

The first letter in the universal code means the type of shipment and is decoded as follows:

• A - small parcel without insurance;
• R - registered shipment of small-sized goods weighing less than 2 kg;
• V - parcel weighing up to 2 kg, which has insurance coverage;
• C - simple dispatch of an order weighing more than 2 kg;
• L - airmail delivery (up to 2 kg);
• E - express delivery of bulky goods.

The second letter of the universal number indicates the method of packaging and transportation of the order:

• A, B - air transportation (up to 2 kg);
• C - the parcel was sent by air, it will take a long time to check and process;
• T - envelope sent by air;
• R - delivery by sea or rail;
• P (SR) - 1 class shipment from China.

The first 2 letters of the code with a series between EA-EZ mean that the parcel was sent via express service (EMS), will be delivered in a shorter time, and is available for tracking on the websites of postal organizations. Sample code - EE123456789CN.

The combination of letters EX-EZ is used for parcels that move within one country.

The CA-CZ series announces the dispatch of the order via USPS Priority Mail and Parcel post.

LA-LZ - The sender is USPS First Class Mail, USPS Priority Flat rate Envelope or Exprès letter. The parcel cannot be tracked on information resources senders.

Range RA-RZ - the shipment is not insured, trackable on the website and processed by Letter post registered.

The last 2 letters in the number inform the client about the sending country and the postal service division (CN - China, HK - Hong Kong, SG - Singapore, US - USA, RU - Russia).

Detailed information about the location of the paid parcel can be obtained from the seller. However, you should always remember the need to respect the interlocutors and not to worry ahead of time.

What do unusual track numbers look like on Aliexpress?

Often buyers wonder how to track a purchase in Chinese trading floors like Aliexpress, if the track code does not match the typical look, and the seller claims to have sent the order.

The client may be alerted by the following combinations of non-standard universal numbers:

• combination of PK, SN or UA characters with 10 digits (UA1234567896);
• UA, 9 digits and YP characters.

Such codes indicate that the movement of an order processed by the internal service of China cannot be tracked outside the territory of the sender.

Track type RA00185233FI is formed during the processing of the parcel by Itella (Finland). In this case, the client receives the order in a shorter time and has the opportunity to monitor the location of the goods through a universal tracker.

Parcel tracking websites

Often people want to know how to track a parcel through Aliexpress if the seller has published a universal number.

You can track the parcel from China on the Aliexpress website in the My Orders tab. For more convenient and quick access to the menu, many buyers use a special Aliexpress Tool plugin.

Another way to see where the parcel is and when it will arrive is the resource of the transport company. In most cases, tracking is carried out online, that is, the information is the most reliable.

Such a site is in the native language of the owners of the organization (Chinese, Finnish, rarely English) and is difficult for most buyers to understand. This situation is normal for international shipments. If you have a question about how to track an order on a foreign site, you can use online assistants.

Gdeposylka, 17track and Track24 services are considered to be a good means of tracking orders from Aliexpress.

Such specialized sites give the client the opportunity to visit the forum and discuss a topic of interest, get acquainted with the rating of sellers, visit the index directory, and receive data in case of repeated orders. The buyer can use the option of notification of delivery times to a personal e-mail.

Ordered parcel to arrive by mail, on the territory of Russia or an arc of the country is tracked on the services of the corresponding services (via the Russian Post or mobile app, on the website of the Post of Ukraine, the Post of Belarus, the Post of Kazakhstan, etc.).

The resources contain information about where the parcel came from Aliexpress, the code, address and phone number of the post office.

Strange postal services and services where it is difficult to track the package

Difficult to track are low-cost orders that are sent by the following organizations:

• Bao Tonga International (4 Latin alphabetic characters and 7 numbers);
• 4PX-Parcel Special Line (DH451302856AE);
• China Post Ordinary Small Packet Plus (11 numbers);
• Pos Malaysia (5 alphabetic characters and 8 numbers);
• Xiang Feng Logistics (2 letters at the beginning, 11 numbers in the middle and 2 letters at the end);
• postal service 4PX Worldwide Express (MP52817120XSG);
• SF-Express (12 digits);
• 007EX, courier service (2 letters, 3 numbers, 2 characters and 13 numbers). Track example - RU007EX7511145258033;
• SunYou or SYTrack (2 alpha characters, 11 numbers). Example - SY48985925491;
• Zes-express or Eshun - after sending from China, the parcels go to the Post Office or to courier services SPSR.ru, SDEK.ru;
• SunYou Economic Air Mail (2 characters and 14 numbers);
• J-NET (5 letters, 10 numbers, 2 alphabetic characters). Example - JNTCU0600782974YQ;
• XINGYUAN (5 characters, 10 numbers, 2 letters). Example - XYGPY8578047846YQ;
• Cainiao (letter S and 12 numbers or 4 letters, 10 numbers, 2 letters and 1 number). An example is S008585685430 or AEWH0000056291RU2.

The difficulty lies in the atypical form of the track, and the inability to track the package after it has left China.

What to do if the track number from Aliexpress is not tracked?

Every customer wants to know as soon as possible did the parcel arrive and how long to expect it. But sometimes the track code is not tracked. This happens for the following reasons:

• less than 2 days have passed since the receipt of the track;
• the client inattentively and with errors copies the universal number;
• the seller provided a false code;
• the buyer is using the wrong site to verify the location of the order.

If these reasons are absent, then the parcel can be tracked after contacting the seller directly.

It should be remembered that Aliexpress provides the client with the protection of the transaction (order), i.e. in case of violation of the delivery time by the sender, the buyer can open a dispute and return the funds for the purchased goods.

Fake mail services for false package tracking

When buying goods worth less than $ 10, Aliexpress can provide a non-working or someone else's track code, as well as a fake postal company number to track packages from China.

Such services provide information about the approximate location of the parcel, delivery times in Russia and the country of the sender, but most often display false information.

List of fake services (Seller's Shipping Method):

• World-Shipping post (WS859632147CN);
• WeDo Logistics (WD258963547CN);
• Hong Kong Express Post (RT859674258FI);
• CNZ Express (S8596320);
• Faspeed (RS023659874CN);
• Flyt Express (A0001842048965AA).

If such a situation arises, you should not worry in advance, since the paid goods arrive at their destination without violations. If the parcel still has not arrived by the expected time, then open a dispute with the seller. This will provide detailed information about the order.

There are cases when it takes more time to wait for detailed information than just to receive the package.

What is a track number? The track number, or it is also called the tracking number, is a postal identifier that is assigned by the postal service to a parcel or small package at the time of dispatch.

To put it simply: the seller brings the package to the post office to be sent to the buyer, and at the time of acceptance, the postal service assigns a tracking number to each postal item. Sometimes a postal item is not assigned a track number, but this does not happen often and this is done in order to save money when sending small and very cheap goods.

If the parcel or small package is sent from China by regular state mail - china post, hong kong post, epacket , singapure post, then it is assigned a number consisting of 13 characters. Two Latin letters at the beginning and end of the number and 9 digits between them. Example: RM091739055CN.

After sending the order, any store that respects the buyer provides a track number. In rare cases, when the goods are very small and cheap, the seller can send the order by mail that cannot be tracked (without a tracking number).

If we consider specifically the aliexpress store, then after the seller has sent the parcel, he is obliged to indicate on the order page the track number and the name of the postal service of which the order was sent. The page with information about the track number on aliexpress looks like this.

At the very top is a countdown timer that shows the time remaining until the order is closed. A little lower in the table, on the left, the track number of the parcel and the name of the postal service are indicated. On the right in the table is a link to the postal service website for tracking the parcel.

I repeat once again: until the time runs out - the buyer is protected payment system. It often happens that the track number is not tracked, and the package arrives after a while. Why this happens only the postal service knows, and the recipient just needs to be patient.