Obtain an EDS for individuals of public services Rostelecom. Where to get an EDS for public services from Rostelecom. Programs required for the operation of the ES

Rostelecom's contact center will solve the problems that have arisen. You can contact him for help at any time of the day. The operator's specialists will be happy to provide support.

Rostelecom is one of largest companies in the field of telecommunications services. She offers clients:

1. Mobile connection.
2. Telephony.
3. Internet.

What are the benefits of RT?

• A wide range of services.
• They are of high quality.
• Networks are evolving.
• The company is one of the first to introduce new standards.
• It offers attractive prices to customers.
• He tries to make his services more accessible.
• Managed customer support.
• Provides LC and mobile app for account management.
• She has a virtual assistant who can partially replace the contact center operator.
• The firm is attracting new clients.
• Often holds promotions for subscribers.
• Provides a range of discounts.
• Created modern data centers.
• Invest heavily in network maintenance.

Of course, reviews of RT services are different. Many people are dissatisfied with cooperation with the operator. But objectively, today it is the largest and best provider in Russia. Huge financial resources allow it to maintain a good quality of services.

Rostelecom call center

Rostelecom contact center is a customer support service. You can contact him in various cases:

1. There are problems with signal reception quality.
2. Frequent disconnections occur.
3. The connection speed has dropped significantly.
4. No internet or TV access.
5. You need to ask for help with setting up the equipment.
6. Money has not been credited to the account after replenishment.
7. There were technical failures.
8. You want to know about debits from your account.
9. Check the cost of various services.
10. Call the wizard to maintain the network or install equipment.
11. Do you want to apply for connection to the RT.

How to contact support?

The Ministry of Telecom and Mass Communications of Russia is systematically working to improve the quality and convenience of obtaining state and municipal services in in electronic format. One such measure is an electronic signature.

Currently, relations in the field of the use of electronic signatures are regulated by the Federal Law of April 6, 2011 No. 63-FZ "On Electronic Signature" (hereinafter - Federal Law No. 63-FZ), other federal laws adopted in accordance with them by regulatory legal acts , as well as agreements between participants of electronic interaction. Federal Law No. 63-FZ defines the concept of an electronic signature, establishes its types and requirements for electronic signature tools, with the help of which an electronic signature, an electronic signature key and an electronic signature verification key are created and verified.

In accordance with Federal Law No. 63-FZ, an electronic signature is information in electronic form, which is attached to or otherwise associated with other information in electronic form (signed information) and which is used to identify the person signing the information.

There are the following types of electronic signature: simple electronic signature and enhanced electronic signature. There is a difference between an enhanced unqualified electronic signature and an enhanced qualified electronic signature.

Participants of electronic interaction have the right to use electronic signature of any kind at its own discretion, if the requirement to use a specific type of electronic signature in accordance with the purposes of its use is not provided for by federal laws or regulatory legal acts adopted in accordance with them or by an agreement between participants in electronic interaction in accordance with paragraph 1 of Article 4 of Federal Law No. 63-FZ .

Information in electronic form, signed with a simple electronic signature or an enhanced unqualified electronic signature, is recognized as an electronic document equivalent to a paper document signed with a handwritten signature, in cases established by federal laws, regulatory legal acts adopted in accordance with them, or an agreement between participants in electronic interaction in accordance with Part 2 of Article 6 of Federal Law No. 63-FZ.

Information in electronic form, signed with an enhanced qualified electronic signature, is recognized as an electronic document, equivalent to a paper document signed with a handwritten signature, and can be used in any legal relationship in accordance with the law Russian Federation, except if federal laws or regulatory legal acts adopted in accordance with them establish a requirement that the document be drawn up exclusively on paper in accordance with Part 1 of Article 6 of Federal Law No. 63-FZ.

Types of electronic signature, the use of which is allowed when applying for state and municipal services, approved by the Decree of the Government of the Russian Federation of June 25, 2012 No. 634.

To obtain a simple electronic signature key in accordance with paragraph 7 of the Rules for the use of a simple electronic signature in the provision of state and municipal services, approved by Decree of the Government of the Russian Federation No. 33 of January 25, 2013, you must contact the bodies and organizations providing state and municipal services in electronic form.

To obtain a key certificate for verification of an enhanced unqualified electronic signature, you must contact a certification center.

To obtain a qualified certificate of the electronic signature verification key, you must contact an accredited certification center.

The list of accredited certification centers is published on site Ministry of Digital Development, Communications and Mass Media of the Russian Federation (https://digital.gov.ru/ru/activity/govservices/2/) in the information and telecommunications network "Internet".

Do you need an EPC? Want to learn how to create an electronic signature for public services? Where and how to get it, saving time on searching necessary information? Check out a simple and understandable description, which will tell you how to solve these problems, avoiding errors.

Note: There is an opinion that in order to access a personal account on the public services portal, a key (EDS) is required. This is not entirely true. The attribute (flash drive) is required for legal entities, i.e. for individual entrepreneurs, LLCs and others commercial organizations. Individuals just need to go through authorization. Standard registration (receiving an activation code by E-mail) expands access to receiving services and creates a simple electronic signature.

Explanation of abbreviations in the text:

• EDS (ED) - Electronic Digital Signature;
• CA - Certifying Authority;
• NEP - Unqualified Electronic Signature;
• QEP - Qualified Electronic Signature;
• UEC - Universal Electronic Card;
• SNILS - pension insurance certificate (green plastic card);
• FTS - Federal Tax Service.

Types of electronic signature

There are three types of EP. The most common one, which we often use, does not have the same degrees of information protection as the other two - Reinforced. They differ in status and their scope is not the same. Let's take a look at their differences:

1. Simple ES involves the use of a username and password. When accessing the services, to confirm the operation, a one-time code may be requested, sent via a CMS message or mail. This kind of identification is often encountered. For this, you do not need to contact specialized centers.
2. Reinforced not qualified signature – this attribute not only identifies the sender, but also captures changes to the signed document. Get UNP in the certification center. The scope of the NEP is limited. State and municipal documents containing a secret cannot be signed with it.
3. Reinforced qualified ES has the highest degree of protection at the legislative level. Electronic documents are equated to paper documents with all the attributes of the sighting and have the same legal force. The certificate, which is issued together with the key, contains information on its verification. To carry out legally significant operations, it is necessary to use this key (signature).

For a simpler difference between them, let's draw an analogy with understandable paper attributes of personal identification:

1. a simple EP is equivalent to a badge if the PC (phone) was used by others, you are responsible for the consequences yourself;
2. unqualified ES– it's like a pass in an organization where there is an element of trust between the parties;
3. qualified ES– passport, gives the right to use all services, is the most significant element of personal identification in legal transactions.

Note:It is up to you to decide what type of signature you need, but a qualified ES covers all services provided on the Single Portal, of which there are a little less than a thousand. Therefore, further we will focus on its creation and receipt.

Where do you get an electronic signature?

To access all portal services, you must have an enhanced qualified signature. You can do this before registration or after. The second option is preferable, because you will make sure that an EDS is really necessary for public services.

What should be done on the site?

1. Get data about Accredited Certification Centers.
2. Choose the one available to you.
3. Make inquiries about the level of service provided and the prices for the service.
4. Submit an application.

Note:Some CAs have the opportunity to receive training on the use of electronic signatures, on bidding, working with various document extensions, etc.

On the portal of public services, you can apply for an EP at the center that you select. It is possible to first contact the CA, and then register using the existing electronic signature (for legal entities, this is a prerequisite).

Note:Regardless of the option chosen– You need to obtain a qualified electronic signature at the Certification Center. Depending on the degree of secrecy of legally significant transactions, the type of EDS is selected.

How to create an application for obtaining an EDS for public services?

I’ll make a reservation right away that the process of issuing ES keys to both legal entities and individuals is constantly undergoing changes. For example, the widely advertised CA Rostelecom does not work for technical reasons.

The project of obtaining a free key using the UEC has been suspended. Perhaps by the time the article is published, the situation will change in better side. The question arises: how to create an electronic signature for public services now?

Programs required for the operation of the ES

In order for the ES attributes to work, several programs must be installed. You can do it yourself. You will need Vipnet CSP and one of two signature verification programs: CryptoARM or Vipnet CryptoFile.

CryptoPro EDS Browser plug-in

If the EDS does not work in some programs, for example, Office or Banking systems, set CryptoPro EDSBrowser plug— in. the possibilities of using and verifying the signature will expand. Or… For a public services website, download the plugin, which is automatically detected on the page: ds-plugin.gosuslugi.ru/plugin/upload/Index.spr

Note:The key is valid for 13 months, so do not miss the moment of updating the data. The flash drive comes with a one year warranty.– it is also better to replace it. How to do it in personal account independently, they will tell you at the UC.

How to get an electronic signature for public services for free?

A qualified electronic signature, which provides for a trip to the CA, cannot be purchased for free. This mostly concerns legal entities. Individuals can get wider powers by registering on the public services website with the help of SNILS.

To understand the need for one or the other account, study the information on the page gosuslugi.ru/help/faq#q .

Note: When asked how to get an electronic signature for public services for free, we answer: unfortunately, no way. You can expand your powers for free, but you have to pay for an EDS for public services in the form of a flash drive - an electronic token. The price depends on the functionality of the key and the pricing of the CA.

EDS verification for public services

To make sure that the electronic signature that you purchased from the CA is working, go to the gosuslugi.ru/pgu/eds page. Check the certificate and file handling. It will not cause difficulties - everything is simple there. As a result, get the ES data and the message: Document authenticity confirmed.

Will EP be suitable for other resources?

Unfortunately, the electronic signature key for public services will not be valid, for example, for the FTS portal. Tax authorities need a different type of (non-) qualified signature. It must contain the TIN data, and sometimes the prescribed powers of the legal entity. Therefore, for different needs, you need to purchase separate keys. This is inconvenient, but so far the signature has not been made universal.

In multifunctional centers, starting from 2017, it is possible to obtain an electronic (digital) signature key, it is easy to issue an EDS to an individual at the MFC, the process does not require large time and money costs.

Since April 6, 2011, Federal Law No. 63 FZ has been in force throughout Russia, regulating the creation and use of such signatures.

He came to replace the invalid No. 1-FZ. Many people are interested in why an electronic signature is needed, what advantages it gives.

In this review, we will talk about all the legal and everyday nuances associated with obtaining, using and recovering signatures.

In the era of the development of cryptography (encryption), experts have created programs whose algorithms generate multi-character complex combinations. To use the system, a bunch of two keys is used - public and private.

The first user forwards to those with whom he plans to exchange confidential data. The second is used by the owner himself. It allows you to send certificates to other people and certify the authenticity of official papers.

Both options are software products that have an expiration date. Upon completion, it needs to be replaced. This is similar to antivirus software licenses that require renewal. This restriction ensures the safety of users.

Hacking and forging a file is so difficult and costly that in the vast majority of cases, attackers simply do not have such resources.

The main scope of application is the confirmation of the authenticity of documents for various purposes, filled in by individuals (private citizens) or legal entities (enterprises and organizations). We are talking about a complete analogue of a personal painting, which has the same legal force in any instances.

Types of EDS and their differences

Let's move on to a more detailed consideration of the point about what electronic signatures are, and how they differ. The first option is a simple email. signature.

It can be used to work on the websites of government services or used for the internal affairs of the company related to the signing of orders, resolutions, correspondence.

The only purpose is to confirm the actual authorship. This option has no legal force at the state level.

A more advanced version, which has protection that guarantees authenticity and authorship, is called an unqualified electronic signature.

It can be used for internal and external (by mutual agreement) workflow. When making such software product new generation cryptographic systems are used.

The most effective and legally recognized is the qualified signature, abbreviated KEP. With its help, you can submit tax returns, work with the website of the Pension Fund, participate in auctions.

The level of protection in this case is maximum, because. cryptographic systems used for keys are tested by FSB experts and certified by security authorities.

Using a qualified ES, you restrict access to confidential documents, get protection from theft of important information, incl. industrial espionage.

List of documents for obtaining an electronic digital signature

Some users are not aware of what documents are needed to obtain an EDS. The fact is that ordinary people, entrepreneurs and company executives will have a different list of required papers.

In the first case, it is enough to write an application, attaching to it a receipt and a photocopy of the passport, certified by a notary. The second one is more difficult:

• Order on the appointment of the head of the enterprise (certified copy);
• Passport of the person submitting the application (original);
• If a third party is filing the application, a power of attorney in his name is required;
• Charter of the enterprise (certified copy);
• Payment statement.

The registration process is fast. On average, the production takes no more than three days from the date of application. Applications are always considered in order of priority, and this happens without a hitch.

Receipt through multifunctional centers

Often, people simply do not know where the accredited EDS issuing service is located, and they are interested in whether it is possible to obtain an electronic signature through the MFC at the place of residence.

Experts answer that such a possibility really exists. By contacting the center of municipal services, any citizen or representative of a legal entity will be able to receive the keys within ten working days from the date of application. These services have been provided since 2017.

To apply, you need to make an appointment by phone hotline 88005505030 or come to the branch to take an electronic queue ticket.

Upon arrival, you will need to write an application according to the model that will be given to you on the spot. You also need to have with you, a passport and. The service is free for the public.

The procedure is extremely simple. First, you register on the website of the certification center, choose the registration service, prepare the above papers, pay for the service in a convenient way (bank, terminal, Visa or MasterCard).

There are several ways to obtain an electronic signature for individuals, and they differ in purpose.

How to make an electronic signature for public services

If you need to use the capabilities of the gosuslugi.ru website, work with the portals of the tax service and Rosreestr, you will need a qualified signature. With its help, a citizen can carry out the following operations:

• Get or replace a civil or, TIN;
• Request information on income, debts, fines in the tax and;
• Receive in electronic form;
• Check the account in the Pension Fund of the Russian Federation;
• Register or de-register in the city, carry out similar operations with a car;
• Apply to a university in another city;
• Conclude contracts for remote work;
• Participate in the electronic trading system throughout the country;
• Register ;
• Obtain a license, a patent.

You can get an EDS of this type in certification centers. Cost - 950 rubles. To do this, you will need to perform the following set of actions:

• Visit the official website of the NCA RF and go through a quick registration procedure;
• In your personal account, indicate where you live and where you want to receive an EDS;
• Specify for what tasks it is planned to use;
• Request an invoice and pay it in a convenient way;
• Arrive at the pickup point at the specified time with the package required documents.

Thus, one can easily make an individual an electronic signature for public services and other tasks related to official document flow and various designs. As you can see, there is nothing complicated in this process, and it will take a little time.

EDS and distribution of powers

Often the signature belongs to a legal entity - more precisely, the head of the company or the owner of the business. But at the same time, all the main “current” tasks are performed by his deputy, head of the legal department or another executive in company.

In this case, a natural question arises - how to issue a power of attorney for the use of an electronic signature by another person? Is such a procedure possible in principle?

Yes, this possibility is provided and fixed by law. In accordance with the Regulations on the use of EDS dated December 27, 2012, legal entities have the right to appoint authorized representatives, who, in turn, will use special EDS.

An application with a power of attorney is submitted to the certification center (you can download a sample here). After that, certificates will be issued to the representative.

Loss of digital signature and procedures related to recovery

Your laptop has been stolen or your hard drive has been damaged beyond repair. What to do in this case to How to restore an electronic signature in the prescribed manner? If the key is lost, then it cannot be restored. You will have to apply for a new one.

The essence is the same as for the initial treatment. There is also no difference in timing. You simply repeat the previous procedure. Please notify everyone of these changes. Use backup storage tools such as portable flash drives to avoid unnecessary hassle.

If necessary, you can use the help of specialists who will help you quickly and competently collect all the necessary documents and issue or restore an electronic digital signature in the shortest possible time.

An electronic digital signature certifies an electronic document. It is used only in digital format for the exchange of information on e-mail and movement of documents.

What is ECP

An electronic signature is functional only in the format of a digital document and is an analogue of a handwritten signature.

Its legal significance is approved federal law No. 1 dated January 10, 2002 and Federal Law No. 63 dated April 6, 2011. These documents stipulate the scope of the use of electronic signatures in the approval of acts and transactions, in the provision of services.

EDS replaces a handwritten signature and seal on a document when it is sent and received via electronic communication channels.

This type of certification of documents is convenient and indispensable when making transactions on the Internet, when concluding contracts and preparing financial documents.

• Guarantees the secrecy of the transfer of important information, excludes the possibility of falsification of important papers.
• Gives legal effect electronic documents just as if their paper counterparts were certified by a seal and a personal signature responsible person.
• Speeds up document turnover and optimizes storage space.
• Allows you to use a uniform signature in all transactions - auctions, reports to state and tax services, when certifying financial documents.
• Ensures the authenticity of the transmitted information.

Information about how to make a digital signature, is contained on the EDS website http://iecp.ru.

Here you can also find a list of Certification Authorities for obtaining an EDS,

How to get an electronic signature for individuals?

What needs to be done to obtain an EDS for an individual for free:

1. Submit an application - an application to the UC website.
2. Send certified copies of the required documents along with the application form to the CA website.
3. Get the signature certificate in person at the CA by presenting the original documents.

The key certificate is produced in 3-5 days.

List of required documents for the production of EDS (electronic copies are provided):

• Certificate of tax accounting- certified by a notary.
• Human passport- the owner of the signature.
• If the documents are submitted not by the owner of the key, but by his representative, then it is provided to an authorized person power of attorney certified by a notary.
• If the signature is executed by a representative of the Certificate holder, then documents proving the identity of the representative are required.
• Request in the form of an application to the UC.
• Application for a certificate user key.
• Permission to use personal data.

Electronic signature for legal entities (LE)

To maintain business and reporting documentation for heads of state and municipal organizations, joint-stock companies, public organizations and private business owners need to have the electronic equivalent of a personal signature.

There are specific requirements for obtaining a certificate for different legal entities.

A package of documents for a legal entity to order an EDS:

• Copied Certificate of state. Registrations. Certified by a notary or CA in the presence of the original.
• Certificate
• Extract from the Unified State Register of Legal Entities, issued at least half a year before submission to the CA.
• Application-certificate.
• If the key will be owned by the head, then an order is needed to appoint him senior manager.
• If the certificate is drawn up by a representative of the company, a power of attorney issued and certified by the head of the organization with his personal signature and seal is attached to the package of documents.
• For key owner- an identity document.
• If documents provides and receives a certificate not by the owner of the key, but by his representative, then you must attach a copy of the passport of a citizen of the Russian Federation, which represents the owner, and upon receipt of the certificate, have the original with you own document about identity.
• Appeal to the Certification Authority on accession to the Regulations of the CA.
• Application for the production of an Electronic Signature key certificate.
• Agreement for the processing of personal data.

Download a sample application for obtaining an electronic digital signature for legal entities:

Obtaining a digital signature for an individual entrepreneur with a seal:

• State confirmation. Registration as an individual entrepreneur. Certified by a notary.
• Certificate about registration in tax office.
• Extract from USRIP received more than one month prior to submission.
• If the key is issued to the representative of the entrepreneur, then you need a power of attorney from the entrepreneur, which indicates the powers of the owner of the key.
• Passport of a citizen of the Russian Federation- the owner of the key.
• When making or receiving the certificate is not its owner, but a representative, then a power of attorney of the certificate owner and a document proving the identity of the representative in the original are presented.
• Application to the Certification Authority to include the User in the Regulations of the CA.
• Application for extradition CA User signing key certificate.
• Permission to work with personal data.

Where is the EDS used?

In business relationships where information is exchanged through information Technology, all documents are signed with an electronic signature, used EDS for participation in tenders.

The practice of such an exchange exists in the work of branches and divisions of one organization, when reporting to the tax authorities, pension fund, when making declarations, to participate in remote auctions.

The authenticity of the signature is verified based on the encryption and decryption keys.

EDS is a sequence of characters that are included in the transmitted information. The key to the signature is individual. It's almost impossible to pick it up.

Key certificates are issued by a certification authority. There is a record of users, the process of functioning of the EDS, the center's specialists provide assistance in using this tool.

Types of ES for public services and conditions for the recognition of electronic documents

According to Article 5 of the Law "On electronic signature", the client can receive enhanced or plain signature.

• simple view consists of codes and disciplines the handwritten version on a paper document. The price of a simple signature is free.

You will receive a free simple signature at the MFC in 1 business day.

• enhanced view is qualified and unqualified in nature, obtained through cryptographic transformation of data.

A qualified signature is accepted by absolutely all functioning social institutions.

With it, the holder works with documents in electronic format while having absolute legal force.

In other words, it acquires the qualities of a paper document with the signature of the sponsoring representative.

The owner can use EDS in the corporate sphere only in accordance with the conditions and rules established by the system operator.

How to get an electronic digital signature for public services?

An electronic signature will greatly facilitate the use of public services. They order it at the offices of Rostelecom or the MFC on the spot.

Public services are available to all residents of the Russian Federation, as it belongs to the public system.

Ways to obtain an EDS:

• The online application process is based on three steps:

1. Register yourself on the UC website;
2. Enter the data in the questionnaire;
3. Come to the MFC with a carrier of information;
4. Take an electronic signature on paper;
5. On the website of the CA, write down the EDS on a USB flash drive.

• Through the MFC

1. Contact the MFC(Multifunctional Center);
2. Submit original documents: passport, TIN, SNILS;
3. Your data is verified on a computer;
4. Sign a number of documents– consent to work with your personal data;
5. pay money in the terminal, the cost of the digital signature is 1400 rubles;
6. Next you get a USB stick and wait for SMS;
7. Visit the site certification center;
8. Write down the EDS to your storage medium.

Authorized centers for issuing qualified key certificates for checking ES are posted on the state portal, as well as on the website of the Ministry of Communications of the Russian Federation.

What electronic public services can be obtained on the Internet?

Various government agencies provide assistance to the population in the preparation of documents, in resolving legal issues, consult and give recommendations.

Previously, for each piece of paper, one had to sit in line in front of an office or a window, then go to another organization, and so on.

With the advent of the State Services portal, many issues are resolved on the spot.

Every citizen of the Russian Federation should learn how to use the State Services portal.

These are only services available to individuals. The public services portal provides assistance in processing financial contributions to state funds to entrepreneurs and heads of organizations.