Rostelecom obtaining an electronic signature. (EDS) electronic signature for public services, creation and receipt. What is an EDS from Rostelecom and how can it be used

An electronic signature (ES) is information in electronic digital form that can be used to identify an individual or legal entity without his personal presence.

There are two types of electronic signature used in electronic document management:

• simple electronic signature;
• enhanced electronic signature (can be qualified and unqualified).

They differ in the degree of protection and scope.

2. What is a simple electronic signature?

A simple electronic signature is, in fact, a combination of login and password, confirmation code by email, SMS, USSD and the like.

Any document signed in this way is not, by default, equivalent to a paper document signed by one's own hand. This is a kind of statement of intent, which means that the party agrees to the terms of the transaction, but does not participate in it.

But if the parties conclude an agreement on the recognition of an electronic signature as an analogue of a handwritten one at a personal meeting, then such documents may acquire legal significance. So, for example, it happens when you connect an online bank to a credit or debit card. A bank employee identifies you by your passport, and you sign an agreement to connect an online bank. In the future, you use a simple electronic signature, but it has the same legal force as a handwritten one.

3. What is an enhanced unqualified electronic signature?

An enhanced unqualified electronic signature is two unique sequences of characters that are uniquely related to each other: an electronic signature key and an electronic signature verification key. To form this bundle, cryptographic information protection tools are used ( Information cryptographic protection tools (CIPF) are tools that allow you to sign digital documents with an electronic signature, as well as encrypt the data contained in them, thereby contributing to their reliable protection from third-party interference. CIPF are implemented in the form software products and technical solutions.

"> CIPF). That is, it is more secure than a simple electronic signature.

By itself, an enhanced unqualified signature is not an analogue handwritten signature. It means that the document was signed by a specific person and has not changed since then. But such a signature is usually valid only in conjunction with an agreement on recognizing it as handwritten. True, not everywhere, but only in the document flow with the department (organization) with which such an agreement was signed.

4. What is an enhanced qualified electronic signature?

An enhanced qualified electronic signature differs from an enhanced unqualified one in that cryptographic information protection tools (CIPF) certified by the Federal Security Service of the Russian Federation are used for its formation. And only a certification center accredited by the Ministry of Digital Development, Communications and Mass Media of the Russian Federation can issue such a signature. In this case, the qualified certificate of the electronic signature verification key, which is provided by such a center, becomes the guarantor of authenticity. The certificate is issued on a USB stick. In some cases, you may need to install additional software to use it.

An enhanced qualified signature is an analogue of a handwritten signature. It can be used everywhere, but for use in working with a number of organizations, additional information must be entered into a qualified electronic signature certificate.

How to get an enhanced qualified electronic signature

To obtain an enhanced qualified electronic signature, you will need:

• identity document;
• insurance certificate of compulsory pension insurance (SNILS);
• individual taxpayer number (TIN);
• the main state registration number of the record of state registration an individual as an individual entrepreneur (if you are an individual entrepreneur);
• an additional set of documents confirming your authority to act on behalf of the legal entity (if you receive the signature of a representative of the legal entity).

Documents must be submitted to an accredited certification center (you can find them in the list or on the map), whose employee, after identifying you and checking the documents, will write the certificate and electronic signature keys to a certified electronic medium - electronic card or flash drive. You can also purchase cryptographic protection tools there.

The cost of the service for providing a certificate and keys of an electronic signature is determined by the regulations of an accredited certification center and depends, in particular, on the scope of the electronic signature.

5. Does an e-signature have an expiration date?

The validity period of the certificate of the electronic signature verification key (both qualified and unqualified) depends on the cryptographic information protection tool (CIPF) used and the certification center where the certificate was received.

Typically, the validity period is one year.

The signed documents are valid even after the expiration of the certificate of the electronic signature verification key.

6. What is ESIA and why is it needed?

Federal State Information System " one system Identification and Authorization (ESIA) is a system that allows citizens to interact with authorities online.

Its advantage lies in the fact that a user who has registered in the system once (on the gosuslugi.ru portal) does not need to go through the registration procedure on state and other resources each time to gain access to any information or service. Also, to use resources that interact with the ESIA, you do not need to additionally identify your identity and equate a simple electronic signature with a handwritten one - this has already been done.

As the e-government and electronic document management in general, the number of resources interacting with ESIA is growing. So, private organizations can already use the ESIA.

Since 2018, a system for remote identification of clients of Russian banks and users began to operate information systems subject to registration in the ESIA and the citizen providing his biometric data (face image and voice sample) to a single biometric system. That is, banking services can be received without leaving home.

There are several levels on the gosuslugi.ru portal account. Using the simplified and standard levels, you sign applications with a simple electronic signature. But in order to access all services, you need a verified account - for this you need to verify your identity, that is, equate a simple electronic signature with a handwritten one.

On the website of the Federal Tax Service

Individuals, receiving services through a personal account on the website of the Federal Tax Service, use an enhanced unqualified signature, equivalent to a handwritten one. The verification key certificate can be obtained from personal account, but identification of a person and equating an electronic signature with a handwritten one occur at the level of entering a personal account: you can enter either using a login and password that are issued during a personal visit to tax office, or using a verified account on the gosuslugi.ru portal, or even using an enhanced qualified electronic signature.

But individual entrepreneurs and legal entities to receive services (for example, to register an online cash register) may need an enhanced qualified signature.

On the website of Rosreestr

Part of Rosreestr's services (for example, apply, make an appointment) can be obtained using a simple electronic signature. But most services are provided to those who have an enhanced qualified electronic signature.

To participate in electronic trading

In order to participate in electronic trading, an enhanced qualified electronic signature is required.

A USB key is outwardly indistinguishable from a regular USB flash drive. But inside are not vacation photos or favorite music, but an electronic digital signature protected by a special program. To prevent scammers from using the signature, you need to enter a PIN code, which in the test version consists of 10 characters. Using a USB key, the registration procedure on the public services portal is reduced tenfold. Until now, in order to get a login and password, one had to wait for weeks until valuable information reached the channels of the Russian Post. With a USB key, this will take several hours. A flash drive with an EDS costs 600 rubles, but as they promise in Rostelecom, this is only at first. When more companies join the production, the price will be brought down to 300 rubles.

The electronic digital signature that will be stored on this flash drive will be of three types and, accordingly, of different degrees of protection. For various kinds public services will be required different types EDS. According to experts, the introduction of EDS will expand opportunities for business and government document flow: after all, the time for processing requests will be reduced, while the information will be under reliable protection. However, adherents of traditional autographs should not worry. By law, the use of EDS is voluntary.

In a number of countries, EDS has long been introduced. There is both European and American experience, but, according to experts, it is optimal for Russian realities to use what has been developed in terms of using EDS in Germany. According to the Director of the Department of Legal Support of the Ministry information technologies and communications of Mikhail Yakushev, the German law provides a detailed classification of electronic digital signatures. At the level of the law, it is prescribed what requirements are imposed on certification centers. The German law is based on the European directive on the use of electronic signatures. On the basis of German experience, it has already been clarified which provisions of this directive are viable and which have not been justified in practice. In particular, the Germans paid great attention to the problem of transferring a signature certificate in the event of termination of the certification center. The German experience shows that this is a very complex issue, and if the state regulates the activities of certification centers, then it must constantly monitor the fulfillment by these centers of the relevant requirements.

Electronic document management has become widespread in Germany. This system is an integral part of the interaction between residents settlements and local administrations, between companies that serve local administrations. This system makes it possible to promptly resolve issues that now take several days or even weeks to resolve in Russia.

Rostelecom's contact center will solve the problems that have arisen. You can contact him for help at any time of the day. The operator's specialists will be happy to provide support.

Rostelecom is one of largest companies in the field of telecommunications services. She offers clients:

1. Mobile connection.
2. Telephony.
3. Internet.

What are the benefits of RT?

• A wide range of services.
• They are of high quality.
• Networks are evolving.
• The company is one of the first to introduce new standards.
• It offers attractive prices to customers.
• He tries to make his services more accessible.
• Managed customer support.
• Provides LC and mobile app for account management.
• She has a virtual assistant who can partially replace the contact center operator.
• The firm is attracting new clients.
• Often holds promotions for subscribers.
• Provides a range of discounts.
• Created modern data centers.
• Invest heavily in network maintenance.

Of course, reviews of RT services are different. Many people are dissatisfied with cooperation with the operator. But objectively, today it is the largest and best provider in Russia. Huge financial resources allow it to maintain a good quality of services.

Rostelecom call center

Rostelecom contact center is a customer support service. You can contact him in various cases:

1. There are problems with signal reception quality.
2. Frequent disconnections occur.
3. The connection speed has dropped significantly.
4. No internet or TV access.
5. You need to ask for help with setting up the equipment.
6. Money has not been credited to the account after replenishment.
7. There were technical failures.
8. You want to know about debits from your account.
9. Check the cost of various services.
10. Call the wizard to maintain the network or install equipment.
11. Do you want to apply for connection to the RT.

How to contact support?

Rostelecom provides all users of the Gosuslugi portal with the opportunity to obtain an EDS and go through the identity verification procedure, find out where the nearest offices are located and see the full list of addresses on the official website of the operator or by calling the help desk. The procedure does not take much time, especially if you are already registered on the service.

What is an EDS from Rostelecom and how can it be used?

In order to fully apply all the functions, options, open access to sections of the portal "Gosuslugi", the user needs to obtain an EDS, which is issued in special data processing centers, as well as in branches of Rostelecom. An electronic digital signature can simplify the process of providing and ordering various kinds of applications, certificates, notifications, and permits. All this can be done without leaving your home, avoiding live queues and paperwork.

Rostelecom issues digital signatures to citizens in its territorial subdivisions. To do this, you just need to visit the nearest office of the company and take with you Required documents. If you have not registered on the Gosuslugi portal, then specialists will be able to independently enter data into the database for you. The service is provided free of charge, as it is funded by the state. You only need to pay for the carrier provided by the operator (USB drive).

Having received in Rostelecom EDS for the portal "Gosuslugi", you can remotely send your applications and other documents for consideration. Thanks to the service, you can open an individual entrepreneur or obtain a patent without visiting regulatory authorities.

How to get an EDS in Rostelecom

Let us consider in detail how the process of obtaining an EDS in Rostelecom takes place.

Attention! Before going for an electronic signature, you should find out by calling the help desk where the nearest branch of the company is located, where you can get the coveted key. It is likely that the branch located near your home does not provide this service.

When contacting a specialist, you must have the following documents:

• the passport;
• SNILS;
• certificate of TIN (If you have already completed the registration procedure, then TIN is not required).

After that, the operator enters the data into the "Gosuslug" database, or checks the information specified in your documents (for registered users).

Before you receive an EDS used to log in and work on the Gosuslug portal in Rostelecom, you will need to sign several documents:

• consent to the processing and use of your personal data, within the framework of electronic service(for the Ministry of Communications);
• an application for agreement with the terms of the contract for the provision of services by Rostelecom (Certifying Authority);
• application for the production of an individual electronic key.

Having passed the procedure of signing the accompanying documents and applications, you will have to pay for the production of the key, namely the USB-drive, on which the EDS will be recorded. Its cost will be approximately 660 rubles.

A Rostelecom specialist must print and provide you with an act of acceptance and delivery of services, a signature certificate form, and also issue the EDS itself.

You will only have to use the key to enter the system. For this:

• we enter the section "Gosuslug", where the personal account is located;
• choose suitable way authorization, in our case it is “by EDS”;
• install the “User Plugin”, after which you will notice a change in the interface of your personal account and its design.

That's all. You can proceed to familiarize yourself with the new features and services available to users who have an EDS.

Contact Rostelecom, to obtain an electronic digital signature, both users registered on the Gosuslugi portal and those who need to go through the procedure for entering data into the database can. The whole process will take no more than 30 minutes, and the result will be expanded access to the system and the possibility of remote interaction with various departments and organizations.

Do you need an EPC? Want to learn how to create an electronic signature for public services? Where and how to get it, saving time on searching necessary information? Check out a simple and understandable description, which will tell you how to solve these problems, avoiding mistakes.

Note: There is an opinion that in order to access a personal account on the public services portal, a key (EDS) is required. This is not entirely true. The attribute (flash drive) is required for legal entities, i.e. for individual entrepreneurs, LLCs and others commercial organizations. Individuals just need to go through authorization. Standard registration (receiving an activation code by E-mail) expands access to receiving services and creates a simple electronic signature.

Explanation of abbreviations in the text:

• EDS (ED) - Electronic Digital Signature;
• CA - Certifying Authority;
• NEP - Unqualified Electronic Signature;
• QEP - Qualified Electronic Signature;
• UEC - Universal Electronic Card;
• SNILS - pension insurance certificate (green plastic card);
• FTS - Federal Tax Service.

Types of electronic signature

There are three types of EP. The most common one, which we often use, does not have the same degrees of information protection as the other two - Reinforced. They differ in status and their scope is not the same. Let's take a look at their differences:

1. Simple ES involves the use of a username and password. When accessing the services, to confirm the operation, a one-time code may be requested, sent via a CMS message or mail. This kind of identification is often encountered. For this, you do not need to contact specialized centers.
2. Reinforced unqualified signature– this attribute not only identifies the sender, but also captures changes to the signed document. Get UNP in the certification center. The scope of the NEP is limited. State and municipal documents containing a secret cannot be signed with it.
3. Reinforced qualified ES has the highest degree of protection at the legislative level. Electronic documents are equated to paper documents with all the attributes of the sighting and have the same legal force. The certificate, which is issued together with the key, contains information on its verification. To carry out legally significant operations, it is necessary to use this key (signature).

For a simpler difference between them, let's draw an analogy with understandable paper attributes of personal identification:

1. a simple EP is equivalent to a badge if the PC (phone) was used by others, you are responsible for the consequences yourself;
2. unqualified ES– it's like a pass in an organization where there is an element of trust between the parties;
3. qualified ES– the passport, gives the right to use all services, is the most significant element of personal identification in legal transactions.

Note:It is up to you to decide what type of signature you need, but a qualified ES covers all services provided on the Single Portal, of which there are a little less than a thousand. Therefore, further we will focus on its creation and receipt.

Where do you get an electronic signature?

To access all portal services, you must have an enhanced qualified signature. You can do this before registration or after. The second option is preferable, because you will make sure that an EDS is really necessary for public services.

What should be done on the site?

1. Get data about Accredited Certification Centers.
2. Choose the one available for you.
3. Make inquiries about the level of service provided and the prices for the service.
4. Submit an application.

Note:Some CAs have the opportunity to receive training on the use of electronic signatures, on bidding, working with various document extensions, etc.

On the portal of public services, you can apply for an EP at the center that you select. It is possible to first contact the CA, and then register using the existing electronic signature (for legal entities, this is a prerequisite).

Note:Regardless of the option chosen– You need to obtain a qualified electronic signature at the Certification Center. Depending on the degree of secrecy of legally significant transactions, the type of EDS is selected.

How to create an application for obtaining an EDS for public services?

I’ll make a reservation right away that the process of issuing ES keys to both legal entities and individuals is constantly undergoing changes. For example, the widely advertised CA Rostelecom does not work for technical reasons.

The project of obtaining a free key using the UEC has been suspended. Perhaps by the time the article is published, the situation will change in better side. The question arises: how to create an electronic signature for public services now?

Programs required for the operation of the ES

In order for the ES attributes to work, several programs must be installed. You can do it yourself. You will need Vipnet CSP and one of two signature verification programs: CryptoARM or Vipnet CryptoFile.

CryptoPro EDS Browser plug-in

If the EDS does not work in some programs, for example, Office or Banking systems, set CryptoPro EDSBrowser plug— in. the possibilities of using and verifying the signature will expand. Or… For a public services website, download the plugin, which is automatically detected on the page: ds-plugin.gosuslugi.ru/plugin/upload/Index.spr

Note:The key is valid for 13 months, so do not miss the moment of updating the data. The flash drive comes with a one year warranty.– it is also better to replace it. How to do this in your personal account on your own, you will be told at the CA.

How to get an electronic signature for public services for free?

A qualified electronic signature, which provides for a trip to the CA, cannot be purchased for free. This mostly concerns legal entities. Individuals can get wider powers by registering on the public services website with the help of SNILS.

To understand the need for a particular account, study the information on the gosuslugi.ru/help/faq#q page.

Note: When asked how to get an electronic signature for public services for free, we answer: unfortunately, no way. You can expand your powers for free, but you have to pay for an EDS for public services in the form of a flash drive - an electronic token. The price depends on the functionality of the key and the pricing of the CA.

EDS verification for public services

To make sure that the electronic signature that you purchased from the CA is working, go to the gosuslugi.ru/pgu/eds page. Check the certificate and file handling. It will not cause difficulties - everything is simple there. As a result, get the ES data and the message: Document authenticity confirmed.

Will EP be suitable for other resources?

Unfortunately, the electronic signature key for public services will not be valid, for example, for the FTS portal. Tax authorities need a different type of (non-) qualified signature. It must contain the TIN data, and sometimes the prescribed powers of the legal entity. Therefore, for different needs, you need to purchase separate keys. This is inconvenient, but so far the signature has not been made universal.