Smile

Infoline - your internet provider

The provider operates under the brand name " Smile", the legal entity of the telecom operator " CJSC "Infoline"". Smile Company is represented in the telecommunications market of the city of Moscow.

The provider provides Internet access and telephony services.
Smile provides services based on fixed telephony technologies, home networks (ethernet).

The number of clients is over 100000 subscribers.
Total 2.00 RUB costs the cheapest Internet with the tariff "SMILE Free"

The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and the cities of the Moscow region have become regular users of Internet services from the Infoline company.

Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network "Smile", which includes a number of useful and relevant services. Thus, Infoline subscribers get free access to the Smile local network - a single network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. To help parents of the younger generation was created special service"Children's Internet", which restricts access to the local network and Internet resources of dubious content. Residents of the cities of the Moscow region can also use the services of "Infoline" to connect a landline telephone in a short time and at reasonable prices.

Internet provider "Infoline" is constantly working on improving the quality of services provided, as well as on the convenience of paying for them. In addition to paying for the company's services through terminals, banks, payment acceptance points, since September, Infoline customers have a unique opportunity to pay for cellular services using a mobile phone. Mobile payment is an opportunity to pay for services quickly, safely and conveniently.

Smile is a new Internet provider that is gaining more and more respect from the consumer. The new network, which is developing its structure, already boasts a large number of users who can be confident in the future.

Smile Internet - Personal Account

Like many other providers, Smile provides access to Personal Area user, which makes life a hundred times easier for everyone. A personal account will allow you to get online access to a number of services, which was previously impossible.

How to log in to your personal account

• To enter the Smile Personal Account, you will need personal data, namely login and password.
• We go to the official website of the provider http://www.smile-net.ru/, go to the section " Login to your personal account» Enter your data in the required fields, and get into your personal account.

Personal account functions Smile

The versatility of a personal account will make life easier for every user. What gives its use?

1. First of all, the receipt by each user of personal information about the state of the account, all operations that are carried out within the framework of a personal account, access from anywhere in the world, is convenient, isn't it?
2. The second plus is Replenishment of the account by any means, be it bank card, an online wallet, or even an SMS payment from a phone account, here you will also find your personal account number and be able to replenish your balance through the terminal.
3. Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
4. You can also view all information regarding the contract and connection.
5. Technical support will help you solve all problems with the Internet connection as quickly as possible.
6. Too complex password? You can’t remember and you have to carry notebooks with you all the time, change the password to your personal one, which you will like.

Official website of the Internet provider: www.smile-net.ru

	Internet access speed	Price ,
fast and furious 200	200 Mbps	650 rub/month
fast and furious 500	500 Mbps	990 rub/month
fast and furious 200 subscription	200 Mbps	6500 rub/year
fast and furious 500 subscription	500 Mbps	9900 rub/year

Unlimited data plans:

	Internet access speed	Price , RUB/month
VIP rate	100 Mbps	300
Regular rate	100 Mbps	500
Reduced rate	100 Mbps	500 - 200 The cost is reduced by 10 rubles per month.

Subscription unlimited tariff plans:

	Internet access speed	Price , rub.
For 3 months	100 Mbps	1350
For 6 months	100 Mbps	2090
For 1 year	100 Mbps	3600
For 2 years	100 Mbps	6900

Traffic payment:

	Tariff plan	Price , RUB/month	Excess , RUB/MB
VIP rate	10 GB	290	0,1
Regular rates	200 MB	200	2
	1000 MB	350	0,50

Tariff change

You can change the tariff for free in your personal account. To do this, your account must have an amount not less than that indicated in the "cost" column. The tariff for the next accounting period must be selected in advance, before the accounting day, otherwise the current tariff will be extended.

Suspension of Services

Tariff "Blocking" (port reservation)

The "Block" tariff is activated automatically if there is not enough money on the account to start a new accounting period. You can also install it yourself. The maximum validity period of the tariff is 2 months. For the duration of the blocking, the port is reserved, the credentials and the subscriber's ip-address are saved. The blocking is installed free of charge. Being blocked is free. You can exit the block any day and switch to any current tariff. The blocking can be exited in two ways: in the first case, an accounting period is set from the date of entering the blocking and payment is made for the duration of the blocking at the selected tariff; for 100 rubles. The way to exit the lock is determined by the user (through a personal account) for each specific case.

Conditions for early recalculation of subscription tariff plans

The subscription fee when using subscriptions is valid for a one-time full payment of the selected tariff. If you refuse to use the tariff before the expiration of the paid period, recalculation is made according to the standard terms of use (Regular tariff for 1 month).

Early termination of the contract

Connecting to the network for the promotion is free when you deposit any amount from 1000 rubles to. Money is credited to your account and spent on the Internet at any tariff you choose. In case of termination of the contract before spending the funds made as an advance payment, the subscriber pays the cost of connection in accordance with the current tariff for connection (1000 rubles), when using an unexpired subscription, recalculation is made in accordance with the conditions for early recalculation of subscription fees tariff plans. Refunds from the account are made at the request of the subscriber at the central office within 14 days against receipt of receipt of funds.

Return of borrowed equipment

The Subscriber has the right within 14 days to return the equipment taken from the Company without traces of operation, in its original completeness, presentation and with a full set of documents for any reason, while the company returns the funds paid by the subscriber in the amount of 100% to the subscriber's personal account. All goods are subject to return, i.e. the main product, its components and accessories (power supply, remote control, connecting wires), packaging, instructions and warranty card. If the completeness is not observed when returning the goods, the subscriber pays for the missing set in accordance with the established cost specified in Art.

TV tariffs:

TV channel package	Price, RUB/month
On-air channels	0
Knowledge of the world	0
Movie	0
News and business	0
Music	0
Sport	0
children	0
For adults	0
Entertainment channels	0
HD	0

Connection

Tariffs for private houses:

Unlimited tariff plans for connection via PON technology:

Speed	Price, RUB/month	Price, rub./year.	Dedicated IP address
10 Mbps	1190	11880	150 rubles/month 500 rubles/6 months
20 Mbps	1490
30 Mbps	1700	18360
50 Mbps	2000	21600

A dedicated IP address is provided free of charge.

The cost of connection is from 25,000 rubles. *

Smile is a Moscow telecom operator that, after nine years of independent existence, has joined the Virgin Connect group of companies, which in turn is part of virgin group. The provider's services also extend to the Moscow region and are available to both individuals and corporate clients. Through the Smile personal account, subscribers are provided with the functionality necessary for remote control services.

Possibilities of a personal account

Customers who have connected a telephone connection, Internet or digital TV with a provider are allowed to conduct transactions on the subscriber's personal account through the Smile personal account, for example:

• View information on the contract and connection.
• Set up auto payment to have continuous access to the desired service.
• Pay for services online using bank cards and electronic wallets.
• Track the amount of traffic used (for the Internet service from Smile).
• Extend the use of the service not paid on time for 5 days by activating the "Promised payment" option.

Registration and login to your personal account

The Smile official website allows new subscribers to inform the operator of their interest in its services through electronic form available by clicking the "Connect" button. Filling out the form will not take more than five minutes - the client only needs to indicate the name, mobile number and, if desired, email, as well as check the boxes next to the required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.

After the service is connected, the subscriber receives an information card with identification data - a password and login, which is a pass to Smile's personal account on the provider's website.

All subscribers use a single authorization form, but their credentials differ in prefix. Users of telephony services log in using a tel* format login, Account TV service users are protected by a login with the *iptv prefix, no prefix is ​​required for Internet accounts, and the login matches the username for setting up an Internet connection. In addition to the login, the obligatory means of identifying the client for access to the personal account is the password, which is initially issued by the operator, but can be changed on the very first visit to the account.

When access to the Internet is blocked due to a zeroed balance, the user can establish a connection under the login card or 1 and the password carduser or 1, after which he has the opportunity to log in to his personal account using his usual data.

• Official site: http://www.smile-net.ru
• Personal Area:

We will help you solve the problem related to network operation. Thanks to the activities of a reliable Internet assistant, you will be able to independently do “work on the mistakes”, set up necessary equipment and much more.

Your trusted assistant offers you round-the-clock support, providing the following features:

Here you will find detailed information regarding the most common mistakes connections. Moreover, for each of the items, hints will be offered to resolve this or that situation with minimal loss of time and effort.

There are a number of problems that the Smile user may encounter when working in a particular browser. Here you will find any of them. The assistant will provide you with the necessary data so that you can resume work again.

It doesn't matter which browser is installed on your computer: Google Chrome, Internet Explorer, Mozilla, Opera or Safari. For its comfortable use, it is necessary to make certain settings. We will help you with this.

Many users use routers, routers and other equipment for comfortable work, the use of which involves special settings. Now you can customize them yourself.

Depending on which operating system is installed on your PC, you may need to make certain settings in order for the Internet connection to work smoothly. This section will help you.

If you need instructions that describe in detail how to set up port forwarding, this section is for you. Here is a description of the processes for the most common routers.

If pages in the browser take too long to open and you want to speed up this process, see this section. It will help you solve this problem.

The rental of related equipment when ordering Smile services is not provided. But, before you connect the Internet through a provider, you can buy a router from company employees. And when choosing the “Internet + TV” package, the subscriber is provided with a set-top box absolutely free of charge. If the client has a cable from another provider that does not have serious damage, connect wired Internet Smile at zero price is possible through it. A new wire and work on its implementation are provided free of charge.

When using tariff plans digital internet Multiservice Networks LLC needs to take into account the following nuances:

• To pay for Internet services online through Smile in Moscow, there is a standard advance system that involves depositing a fixed amount into the account at the beginning of each month.
• Those who sometimes find it difficult to replenish the balance of their personal account on time can use the "Trust payment" option. It is available for a maximum of 3 nights free of charge on all limited and unlimited plans.
• There is no connection blocking. But you can simply not pay for the provider's services for 3 months. The company does not charge any fines, commissions, etc. for this. After that, you can even spend wired Internet Smile back to the apartment.
• Access to the Internet, suspended for non-payment, is resumed within 2-3 minutes after the funds are deposited into the account.
• To terminate the Smile Internet tariff agreement, you need to call the Service specialists technical support or contact them through the website.
• To replenish your account, you can use your Personal Account, using the Sberbank Online option, the Yandex Money and Web-Money systems, in the Svyaznoy and Euroset communication stores.

To learn how to connect unlimited Internet Smile in a private house or an ordinary apartment, customers can contact the Technical Support Service by phone around the clock or the Service Group individuals from 9:00 to 22:00, seven days a week. The provider’s employees will tell you how much it costs to connect the Internet, as well as which tariff plans are the most cost-effective for you specifically.

An application for cable Internet connection Smile involves the provision of a personal Personal Account. Through it, you can replenish the balance, receive information on provider promotions, payment statistics, activate options and much more. Forgotten password access can be restored by calling the Technical Support Service. During the conclusion of an agreement with Multiservice Networks LLC for tariff plans for home Internet, each client can optionally activate the service of SMS notifications about the state of the balance.

Company Smile- telecommunications provider Russian market. The company offers a wide range of services for individuals and business representatives, including Internet access, cost-effective telephony, digital television packages, and video surveillance. The company's customers can use the virtual PBX and public Wi-Fi.

The Smile company provides telecommunication services to residents of Moscow and the cities of the Moscow region.

In 2016, the provider became part of Virgin Connect, one of the largest telecom operators in Russia. This allowed to significantly expand the list of services and improve the quality of customer service.

Currently, the provider is ready to provide users with an extended package of services for legal entities, high-quality digital television, updated favorable tariffs for telephone communication. The company offers customers to use the "Trust payment" service. They also provide free technical support.

To pay for services, you can use the auto payment system or pay with a bank card.

Smile and Infoline

On the market, the Smile Internet network is represented by the Infoline company, which provides home network services, fixed telephony and Internet access.

"Infoline" has developed a multiservice network "Smile" - a single network for all cities and districts of Moscow and Moscow region. The network makes it possible to exchange files, communicate on a forum, participate in online games ah, watching movies, downloading music and books. Especially for young users, "Children's Internet" was developed, which allows you to restrict access to resources that are undesirable for viewing.

Personal Area

For the convenience of servicing users, a personal account is located on the official website of the company. In order to use its capabilities, you must register on the Smile website.

Login to Infoline - personal account Smile: user.smile-net.com.

In the menu section select necessary service- Internet, telephony, digital TV.

To use the "Internet" option, you must specify your login and password used to access the network. To use access to the "Telephony" section, you need to enter the phone number and service agreement.

The following sections are located in the personal account:

• General information - the subscriber's personal account number, information about the tariff plan and billing period;
• Payments - payment history;
• Password change;
• Contacts;
• Payment by bank card.

Official site

The official website contains information about the history of creation and the main activities of the provider. Interested persons can get acquainted with breaking news, information about partners. Also on the site page you can find information about available vacancies and requirements for applicants.

Internet provider Infoline - official site www.smilenet.ru.

A separate page contains information about promotions, discounts and tariffs for residents of Moscow and the Moscow region.

Separate sections of the site are devoted to the procedure for using the provider's services: unlimited Internet access, purchase of equipment for Wi-Fi and connection shopping centers, and restaurants, installation of video surveillance and virtual PBX for offices.

Customers will find information on how to subscribe to antivirus programs and software.

The site contains detailed information about the methods of payment for services. The company offers several options: trust payment, online auto payment from Sberbank, payment using a bank card, payment systems, bank terminals and mobile application Sberbank Online.

For those wishing to use telephony services on the site, you can find information on tariffs in force in the capital and the region, as well as the procedure and conditions for connecting a telephone in a country house. Subscribers will find information about the conditions for using long-distance and international communications.
A separate section contains information on the procedure for paying for telephony services in various ways.

On the page dedicated to digital television users can familiarize themselves with the proposed tariffs, the connection procedure, the list of channels and payment methods.

For business representatives, the creators of the site posted information on the procedure for connecting corporate Internet and telephone communications in the office, business centers and shopping malls.

For individuals living in the suburbs, information about the use of services in the private sector or cottage settlement will be of interest.
The site contains very detailed instructions on the use of digital equipment.

Residents of the Moscow region can also find out how to use the services of a provider. The site contains information about the terms of use high speed internet, telephony and digital television in Lyubertsy, Krasnogorsk, Balashikha, Korolev, Pushkino, Mytishchi and other cities of the Moscow region.

Connection

In order to become a subscriber of the Smile company, you need to contact the company's employees, who will provide detailed information on the terms of use and the procedure for connecting the services of interest, familiarize you with the tariffs and help you choose the most convenient tariff plan.
To connect services, you can call the provider's phone number or send an application by e-mail.

Internet

The Smile company is a leading provider and provides telecommunications throughout Moscow.

The company's subscribers can use high-speed Internet with free access in local network, a large selection of tariff plans and free connection services.

For new and existing customers, the company offers favorable rates, promotional offers and bonuses.

For fans of online games, the company's specialists have developed the Static IP-address service, which provides permanent access to online games.

For the private sector

Currently, the provider provides the opportunity to use high-quality fast internet not only residents of the city, employees of offices and visitors to shopping centers. High-speed Internet has become available to residents of the private sector or a cottage village. Connecting the Internet to a country house has become simple and affordable thanks to the use of modern technologies.

Many have already appreciated high quality home internet and favorable rates. To connect the Internet to a country house, you need to contact the company's specialists who will assist in selecting the most favorable conditions based on technical and financial possibilities.

The company offers several advantageous tariff plans designed specifically for users living in the private sector:

• Cottage unlimited 35 Mbps wi-fi;
• Cottage unlimited 25 Mbps wi-fi;
• Cottage unlimited 20 Mbps wi-fi;
• Cottage unlimited 15 Mbps wi-fi;

For business

For legal entities, the company offers the use of high-speed Internet, leased line, channel lease.

Tariff plans for business representatives include the use of both unlimited internet, and with the limit of incoming traffic.

Internet access is possible using its own fiber-optic network, or a dedicated line. This connection option is possible using a specially laid communication channel.

A leased line allows you to organize a corporate network, provides Internet access without authorization (login and password). Clients can host their own website or FTP server.

For users of legal entities, the company provides a channel lease service. Also, highly qualified specialists of the company are ready to provide a range of services for the design and installation of an optical fiber line, based on customer requirements.

Telephony

The provider offers to use a landline connection from the Smile company. Using a landline connection is convenient and beneficial for making frequent long-distance calls; older people who do not use cellular communication; in the absence of high-quality mobile communications.

Its main advantages are:

• high quality and stability compared to cellular communications;
• low prices for long-distance and international calls, free calls to fixed city numbers;
• billing is developed taking into account uniform tariff zones, a wide coverage area;
• free connection and configuration of equipment, prompt solution of technical problems around the clock;

Digital TV

The operator provides connection to digital television in the capital. Using this service, the company's customers get access to 170 channels.

Digital television is characterized by high image clarity and sound quality, no image spillage and no falling asleep. Users have additional features such as viewing reminder, adding channels to favorites or archive, creating additional screens.

It compares favorably with cable, since it does not require antennas for its connection and there is no connection to the line.

Speed		very bad
Availability		very bad
Support		very bad
Price quality		very bad

Worst ISP (aka Virgin Connect)

It can only be worse in a remote village. I connected 3 years ago, chose from three operators, one of them was Virgin Connect, having already had bitter experience then - I did not tempt fate and my nerves. Connected to Smile. Everything worked fine for a while, then problems and crashes began. Technical support has become impudent, the client is always to blame, and then I found out that Virgin Connect bought the company. In the summer of 2018, work was carried out for almost 2 months, they were fed with "breakfasts" and there were no exact dates for stable work. In my house it turned out that they were monopolists, there were simply no options, and the impudence of this sharashka office knew no bounds. I am the editor of a major publication, I had to take advantage of my position (I often work from home) and kick them. Right through social networks directors found me and began to apologize (only under the pressure of public outcry did they begin to think about clients). There were no problems for almost 5 months, and now everything is new again. I sinned on the modem, went and bought a modem (no, it was not the modem). Disgusting and vile technical support, the absence of any desire to solve the problem on time (according to the contract within 48 hours). Directly and answer, and here the contract. In general, a solution was found - a local provider came to the house. Never, ever use this provider. Expensive, unreliable, the client is always to blame, well, save your nerves. Hello Richard Branson.

Smile is a new Internet provider that is gaining more and more respect from the consumer. New network, which is developing its structure, already now boasts a large number of users who can be confident in the future.

Smile Internet - Personal Account

Just like many other providers, Smile provides access to the user's Personal Account, which simplifies everyone's life hundreds of times. A personal account will allow you to get online access to a number of services, which was previously impossible.

How to log in to your personal account

• To enter the Smile Personal Account, you will need personal data, namely login and password.
• We go to the official website of the provider http://www.smile-net.ru/, go to the section " Login to your personal account» Enter your data in the required fields, and get into your personal account.

Personal account functions Smile

The versatility of a personal account will make life easier for every user. What gives its use?

1. First of all, the receipt by each user of personal information about the state of the account, all operations that are carried out within the framework of the personal account, access from anywhere in the world, is convenient, isn't it?
2. The second plus is Replenishment of the account by any means, whether it be a bank card, an online wallet, or even an SMS payment from a telephone account, also here you will find the personal account number and you can replenish the balance through the terminal.
3. Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
4. You can also view all information regarding the contract and connection.
5. Technical support will help you solve all problems with the Internet connection as quickly as possible.
6. Too complex password? You can’t remember and you have to carry notebooks with you all the time, change the password to your personal one, which you will like.

Official website of the Internet provider: www.smile-net.ru