CEO of Rostelecom. Positive feedback from staff about the company. Negative feedback from employees about Rostelecom

It is simply impossible to do without technical support using the services of any telecom operator - users are regularly plagued by various problems, and they also have questions that need to be answered. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing the contacts of Rostelecom, you can quickly solve any problem and get answers to your questions. You will find all contact numbers of this operator in our review.

Rostelecom contacts for individuals

If there are problems with the connection, they must be urgently resolved. After all, many people cannot imagine life without access to the Internet. In addition, Rostelecom offers its subscribers many other services - fixed telephony and digital television. When there are any problems on the communication line, as well as on subscriber or operator equipment, subscribers experience inconvenience due to a non-working phone, unstable TV reception, or hard-to-open pages in the browser. By writing down the contact numbers of Rostelecom in your phone book, you can quickly solve almost any problem. Let's look at these numbers in more detail.

The first and most important contact is the number 8-800-100-08-00. It can be specified:

• Some questions regarding connection;
• Issues of making payments;
• Brief information about the services provided.

That is, there is a center for primary work with clients. In some regions, a full-fledged help desk hangs on this number, but in Moscow, Rostelecom services are provided under the OnLime brand, so other contacts should be used to receive inquiries and solve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact the nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, the list of contacts of Rostelecom includes the number 8-800-707-80-00. Rostelecom's contact center for connection issues operates here. If you are a future subscriber, feel free to call this number and do not forget to create a corresponding contact in your phone book.

For already successful subscribers who already use communication services, the following contact of Rostelecom will be useful - this is the number + 7-495-981-66-89. This phone has a full-fledged technical support line for all operator services. If your telephone does not work, the TV has stopped showing, the connection to the Internet has been interrupted, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Contacts hotline Rostelecom to solve technical problems are available around the clock. But during peak hours, support contacts can be overloaded and unavailable - try calling here later.

Internet contacts of Rostelecom are represented by the address Email [email protected]. There is also another way to get help - through groups in social networks. Company news is published here, and in the discussions there is an opportunity to ask your question. Please note that not all problems can be solved here - for some questions, you need to contact Rostelecom's telephone contacts.

Contacts for legal entities

In conclusion, we will consider Rostelecom contacts for business users with you. Here is a list of available rooms:

• 8-800-301-01-60 - OnLime number for medium and small businesses, connection issues are resolved here;
• 8-800-301-02-60 - another OnLime brand phone to support the above business users;
• For big business Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down the specified contacts in your phone book so as not to look for them at the most important moment.

The number of subscribers and Internet users continues to increase today, so the question remains relevant: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the opinions of employees about Rostelecom?

About company

The market of telecommunication services in our country is steadily developing. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It occupies far from the last positions, but it is not included in the "big three" operators. What services does the company provide?

• Local and long-distance telephony.
• Interactive TV.
• Cellular.

Company activities

Rostelecom performs various creation and development e-government, ensures the functioning of elections, etc. It is the market leader in telecommunications services provided by Russian government bodies and corporate users. It occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500,000 km. According to international credit ratings, the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles, net profit - more than two billion rubles.

Rostelecom as an employer

The company is a major employer, providing official employment, a full social package, stable workplace, white wages without delay. Often celebrated with positive side team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is to capture the market, fulfill and overfulfill the plan, and not personnel. Recruited in the staff mainly and sellers, and other specialists are reduced. Work in Rostelecom, the reviews of employees about which you need to study before passing the interview, varies depending on the department and region.

Positive staff feedback about the company

Employees note that the company has changed for the better lately, a positive development trend is outlined. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:

• work is stable, simple and understandable, competently organized;
• possibility career development in a prestigious company;
• acceptable working conditions;
• close-knit team and high;
• increase in salaries and funding after the change of leadership in a number of regions.

Negative feedback from employees about Rostelecom

According to employees, the old qualified specialists of the company have been reduced to 90%. Large layoffs have meant that new and remaining employees are forced to take on a number of responsibilities of those who have been made redundant, with wages the same level. Employees of Rostelecom reacted negatively to the policy pursued by management in relation to personnel. Many reviews point out the same shortcomings of this employer.

• Management incompetence.
• Unfavorable socio-psychological climate.
• Bureaucracy and red tape. Software works very poorly, before you do something, you need to coordinate your actions with many people. Contracts are concluded for a long time, about a month.
• High staff turnover. There is no competent personnel policy. They do not retain, do not appreciate good specialists.
• Small worthy only for top managers.
• Traditional modes of communication are broken. Outdated equipment, cables, gaskets, etc. Major repairs are not planned. The company is not able to provide high-quality communication even for its employees.
• Fitters buy equipment and pay for gasoline at their own expense.
• They misinform applicants at interviews and clients.

Work at Rostelecom, the feedback from employees about which should make the management think about the problems of the company, is characterized by a high workload and low motivation of the staff. Many were not satisfied with the 35% bonus, depending on the loyalty of the senior management, big fines up to 95%. At the head office of the company, the appeals and complaints of employees are not commented in any way.

Customer reviews about the provider "Rostelecom"

A huge number of reviews have been written about Rostelecom, among them there are both positive and negative ones. Among the advantages of the services provided by the provider, customers distinguish:

• favorable conditions and prices according to tariffs;
• stable wi-fi;
• in terms of television, they note the archive and a clear image.

In general, negative feedback from Rostelecom employees and consumers prevails. The predominance of negative opinions about this provider can be partly explained by the fact that, having not found understanding in the company's support service, a frustrated client is more willing to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.

• line quality, Maintenance and services at a low level.
• Service missing. Irresponsible attitude towards customers.
• Poor quality support and technicians.
• They don't deal with customer complaints.

Why are Rostelecom's customers dissatisfied?

Many customers note a very low Internet speed, often not at all corresponding to the one stated in the tariffs, constant departures, interruptions and disconnections of the Internet. The provider "Rostelecom", reviews of which are mostly negative, according to many consumers, misinforms customers. Receipts for payment are sent late, and then a penalty is charged. Often there are technical problems with the processing of consumer payments.

"Rostelecom Contact Center", reviews of employees and customers about which are very contradictory, also causes a lot of criticism. Consumers say that it is very difficult to get through to technical support, support service workers do not delve into the problem and try to quickly end the conversation, do not answer questions, use the same memorized phrases during negotiations, in addition, they pick up the handset at the workplace so that customers do not annoy with calls.

Clients of the Moscow region left negative feedback about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to consumers incurring additional costs and experiencing inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not connect services home telephony immediately after the payment, but only after three days.

Conclusion

A large number of negative reviews about Rostelecom are an alarming signal. Feedback from Rostelecom employees also reflects fears that the company is falling apart. It is extremely important for the company to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not withstand competition, will either rebuild or disappear from the market.

The board of directors of Rostelecom approved the early resignation of the company's president, Sergei Kalugin, and appointed Mikhail Oseevsky, until recently the deputy chairman of the board of VTB, to this position

Mikhail Oseevsky (Photo: Oleg Kharseev / Kommersant)

On Friday, March 3, the board of directors of Rostelecom terminated the contract with the company's president, Sergei Kalugin, and approved Mikhail Oseevsky for this post, according to a company message received by RBC. The term of the contract of the new top manager is five years.

Mikhail Oseevsky graduated from the Leningrad Polytechnic Institute with a degree in engineering electrophysics. In 2003-2011, he worked in the government of St. Petersburg as a vice-governor and headed the administration of the governor of St. Petersburg. In 2011 he became Deputy Minister economic development, in 2012 he took the post of Deputy President - Chairman of the Board of VTB.

Rostelecom is the base company for the entire industry of the country, on the work of which both the quality of life of people and the opportunities for the rapid development of the new digital economy depend, - the words of Oseevsky are given in the company's message. — Rostelecom has seriously changed the structure of its business in recent years, moving towards digital services, but there is still room for growth in this area. We will continue to provide digital services in hard-to-reach areas, implementing a project to bridge the digital divide.”

Earlier, at a meeting with Russian Prime Minister Dmitry Medvedev, Mikhail Oseevsky, that as head of Rostelecom he intends to work on expanding the set of digital services and new areas of services, their distribution in hard-to-reach regions. The former banker also said that he plans to improve internal efficiency and reduce costs in the company.

Kalugin to become Deputy Minister of Telecom and Mass Communications, the head of the ministry, Nikolai Nikiforov, said earlier. Sergey Kalugin is also nominated to the board of directors of Rostelecom as a representative of the state. In addition to him, the candidates from the state to the council were: Mikhail Oseevsky, special representative of the President of Russia on environmental issues, ecology and transport Sergey Ivanov, head Russian fund direct investment Kirill Dmitriev, General Director of State Television Channel Rossiya Anton Zlatopolsky, First Deputy Chairman of Vnesheconombank Mikhail Poluboyarinov and Vice President of Gazprombank Alexander Pchelintsev.

Sergey Kalugin became president of Rostelecom in March 2013. A two-year contract was signed with him, and in March 2015 it was extended for another three years. At the same time, there could be no obvious claims to Kalugin's work, Raiffeisen Bank analyst Sergei Libin said earlier. However, as two sources of RBC on the market, Oseevsky's candidacy for the post of head of Rostelecom was lobbied by the VTB group, which intended to sell its stake in their joint venture, T2 RTK Holding, to the state operator (provides services mobile communications under the Tele2 brand). Sergei Kalugin, in turn, opposed such a deal.

The head of VTB Andrey Kostin, however, later that at this stage the group is not discussing the sale of a stake in the joint venture to Rostelecom, although it was stipulated that the shares in T2 RTK Holding could change.

T2 RTK Holding was established in 2014 as a result of the merger of the mobile assets of Rostelecom and Tele2 Russia. Rostelecom received 45% of the company, the rest was divided in an unknown proportion by VTB, structures of Rossiya Bank and Alexei Mordashov. At the beginning of 2013, VTB bought out 100% of Tele2 Russia from the Swedish Tele2 AB, and in the autumn it sold 50% in the operator to the structures of Rossiya Bank and Alexei Mordashov.

The merger with the mobile assets of Rostelecom expanded the geography of Tele2 Russia and made it possible in October 2015 to launch mobile services under the Tele2 brand in Moscow. At the same time, the construction of networks in the metropolitan region required significant expenses from the operator (their amount was not disclosed), but entering this market did not have a significant effect on the operator's subscriber base. By the beginning of 2017, T2 RTK Holding had 2.5 million subscribers in Moscow, Interfax reported, citing its sources. The company itself in the middle of 2016 ceased to disclose this indicator, as well as its own financial results. AC&M estimates the total number of cellular subscribers in the capital at about 43 million people. VTB reports say that the revenue of T2 RTK Holding at the end of 2016 was international standards financial statements increased by 12% compared to 2015, to 105.9 billion rubles. The net loss of the company amounted to 15.6 billion rubles. instead of 7.6 billion rubles. in 2015.

In April 2014, an extraordinary meeting of shareholders of Rostelecom elected new advice operator directors. Rosimushchestvo insisted on the re-election of the council, since after the takeover of the Svyazinvest holding, the state began to directly own a significant stake in the company.

There were 13 candidates running for 11 seats on the council. As a result of the voting, the board was renewed by more than half - 6 new directors appeared in it.

New members

In particular, the board included the general director of the Gazprom-Media holding Mikhail Lesin, who in 1999-2004. served as minister of the press. The ex-official has experience working with the current president of Rostelecom Sergey Kalugin. In 2010-2011 Lesin was the chairman of the board of directors of the National Telecommunications (NTK) holding, which was then headed by Kalugin. The owner of the NMG was the National Media Group, one of the main shareholders of which is Bank Russia by Yuri Kovalchuk.

Lesin is considered a figure close to Kovalchuk. For example, several years ago, NMG acquired the Video International agency, which Lesin was considered to be a co-owner. In addition, the Bank of Russia through management company Leader has an indirect influence on Gazprombank, the owner of Gazprom Media.

The appearance of Lesin on the board of directors of Rostelecom fell on the period of active cooperation between the operator and the Bank of Russia. In 2013, Bank Russia became a co-owner of Tele2, to which Rostelecom transferred control of its cellular assets.

Kalugin said that Lesin would help Rostelecom develop the media direction: for example, Rostelecom was negotiating the purchase of a stake in the Lifenews TV channel (as a result, it limited itself to advertising).

Entered the board of directors of Rostelecom and David Benello, member of the board of directors of Telekom Malasiya and former director McKinsey. He became the first foreigner on the board of Rostelecom.

For the first time since 2011, the board of directors of Rostelecom also included officials: head of the property relations and privatization department largest organizations Rosimuschestvo Vitaly Sergeychuk and Advisor to the Minister of Communications Igor Kozlov, who previously worked at AFK Sistema.

Also, the first deputy chairman of VEB Mikhail Poluboyarinov (he was already a member of the board of directors of Rostelecom in 2010-2011) and the general director of RDIF (a minority shareholder of Rostelecom) Kirill Dmitriev became new directors.

Saved places

The following have retained their seats on the council:

• its current chairman, former CEO of Svyazinvest, Vadim Semyonov,
• Ruben Aganbegyan, General Director of Otkritie Financial Corporation,
• General Director of the TV channel "Russia" Anton Zlatopolsky,
• former vice president of Gazprombank Anatoly Milyukov and
• Sergey Kalugin is the president of Rostelecom.

Two of its current members did not get into the council: the general director of Gazprombank - Asset Management Alexander Pchelintsev and another representative of VEB, the general director of VEB Capital Yuri Kudimov.

Also, the president of VTB-24 Mikhail Zadornov, the chairman of the board of Unicredit Bank Mikhail Alekseev, the head of the apparatus of the general director of Rostec Sergey Kulikov and professor " high school economy" Ivan Rodionov.

June 2013

For June, 2013 the board of directors of Rostelecom consists of:

• Semenov Vadim Viktorovich - CEO OJSC Svyazinvest. Chairman of the Board of Directors of OJSC Rostelecom
• Aganbegyan Ruben Abelovich - General Director of FC Otkritie
• Alekseev Mikhail Yuryevich - Chairman of the Board of ZAO UniCredit Bank
• Zadornov Mikhail Mikhailovich - President of CJSC VTB 24
• Zlatopolsky Anton Andreevich - Director of the State Television Company "TV channel" Russia "
• Kalugin Sergey Borisovich - President of OJSC Rostelecom
• Yury Kudimov - General Director of VEB Capital LLC
• Kulikov Sergey Alexandrovich - Chief of Staff of the General Director of the Russian Technologies State Corporation
• Milyukov Anatoly Anatolyevich - First Vice-President of OJSC "Gazprombank"
• Pchelintsev Alexander Anatolyevich - General Director of UK "Gazprombank - Asset Management"
• Rodionov Ivan Ivanovich - Professor of the State University "Higher School of Economics"

June 2012

On June 14, 2012, the shareholders of Rostelecom OJSC elected a new board of directors, which included a representative of Marshall Capital - the managing director of this fund, Sergey Azatyan. The presence of Gazprombank has increased in the new council, while Vnesheconombank has decreased. Eight seats, as in 2011, were left to representatives of Svyazinvest.

Eight seats out of 11 on the Board of Directors from OAO Svyazinvest were occupied by:

Seven of them were members of the previous SD - except for Mikhail Leshchenko. On June 14, following the voting results, the latter took the place of Alexander Pertsovsky, a consultant at Renaissance Broker, who had previously represented Svyazinvest on the board of directors.

Anatoly Milyukov was nominated to the board of directors by two shareholders at once - Svyazinvest and Gazprombank itself (as of February 29, the bank held a 9.66% stake in Rostelecom), which represents the interests of the Marshall Capital fund in the operator's capital.

Also, the managing director of the Moscow representative office of MarCap Advisors, Sergey Azatyan, was nominated from this bank and passed to the board.

The presence of VEB's representatives has been reduced: only Yury Kudimov, CEO of VEB Capital, was included in the new council, while the previous composition included him and VEB's first deputy chairman Anatoly Tikhonov.

In addition, Anton Inshutin, managing partner of Inventure partners, joined the board. He was nominated by Mobitel, a subsidiary of Rostelecom.

The ex-general director of Svyazinvest Evgeny Yurchenko, who proposed his candidacy for the third time, again did not get into the board of directors.

In March 2012, Gazprombank, together with Marshall Capital, presented five candidates to the board of Rostelecom. From Gazprombank, the companies nominated Anatoly Milyukov (formerly a member of the board of directors) and Vladimir Rumyantsev, head of the telecommunications, media and high technologies department. Marshall Capital proposed Sergey Azatyan and two directors, Pavel Kuzmin and Yuri Bulatov, to the board.

2011

June

On June 27, 2011, the shareholders of Rostelecom re-elected a new board of directors of the company. One of the members of the updated council was the Minister of Telecom and Mass Communications Igor Shchegolev, for whom all the minority shareholders of Rostelecom voted.

The minister himself, however, asked not to be elected to the board of directors even before the start of the meeting of shareholders, in connection with the order of President Dmitry Medvedev that officials should leave the boards of directors of state-owned companies.

Thus, the minority shareholders of Rostelecom went against D. Medvedev's course and, contrary to his order, almost forcibly elected the current minister to the board of directors of the state-owned company. "The head of the Ministry of Telecom and Mass Communications signed a corresponding statement, which was submitted to Rostelecom, but for some reason the minority shareholders ignored it," Denis Afanasiev, adviser to the head of the department, said after the meeting.

"Given that, despite my request not to vote for my candidacy, I was elected to the Board of Directors, I inform you that I will not take part in the work of the Board of Directors, and I ask you not to notify me of meetings and absentee voting , as well as not send me any materials," D. Afanasyev quoted I. Shchegolev from his letter to the shareholders' meeting.

In addition to I. Shchegolev, the board of directors of Rostelecom includes:

• CEO of Svyazinvest Vadim Semyonov,
• his deputy Vladimir Bondarik,
• President of Rostelecom Alexander Provotorov,
• General Director of the TV channel "Russia" Anton Zlatopolsky,
• Sergey Kuznetsov, member of the National Register of Independent Directors at the RSPP,
• Executive Vice President of Gazprombank Anatoly Milyukov,
• Chairman of the Board in Russia Renaissance Capital Alexander Pertsovsky and
• Ivan Rodionov, professor at the Higher School of Economics.
• Vnesheconombank State Corporation elected Anatoly Tikhonov, First Deputy Chairman of VEB, and
• Yury Kudimov, General Director of VEB Capital LLC.