April 13 was a great presentation of the new version of Bitrix24. There are 2 major and amazing updates per year. You should definitely get acquainted with them, since Bitrix24 is unique in many details.
Now Bitrix24 covers 2,000,000 companies. These are 12 languages, 14 data centers, 300 servers. The most remarkable Bitrix24 got into the Top 10 best CRM in the world according to PCmag.com magazine.
According to surveys by 1C-Bitrix, 48% of customers believe that CRM is important in their activities and 42% believe that CRM is the most main instrument in their work.
A new version includes major new features and 7 new features.
Communication with clients
All communication channels in CRM are taken under control. All messages through communication channels are entered and enter the counters.
New "Start" page
Counters
The main challenge for managers is to defeat these counters.
The counters themselves tell you how much to do and what things to do.
The game is called: "Win counters!".
There are 3 types of counters in total:
the number of cases for today;
the number of overdue cases;
number of idle records.
The counters are controlled by a new report called: "manager control by employees". The report shows how many and which employee has completed cases and how many counters have completed.
New Listings
The design of the lists of all tools has been updated: leads, contacts, deals, accounts, processes, and more. Made new filters and changed the search for the entire list. Search has become both simple for merchants and complex for the portal. You can add the main and Additional information through the "+" sign.
New CRM card
The developers of the 1C-Bitrix company have created a completely new client card, transaction and other CRM elements. Here you can do whatever you want, adjust the fields, send mail, listen to a telephone message. It has become more convenient, shorter and clearer. The data is filled and updated on the fly, without reloading the page. The timeline shows the progress of the work. The work plan is generated automatically from cases and from robots. You can see the whole history of relationships. Communication with the client is carried out directly from the card (letters, calls, chats). Only completed fields are shown. A separate block with other contacts from the client's company.
Robots and triggers
New robots have appeared:
Change of responsible, allows you to set scenarios for changing the responsible employee.
To send a letter. You can send a letter according to a specific scenario and do beautiful templates letters for distribution.
SMS robots. This tool informs customers about events, promotions, novelties through SMS messages.
Robots with a condition.
Robots Waiting. The so-called robot "Zhdun". Very necessary for some customers. For example, you can set up waiting and transition to the next stage no more than a day.
Leads in short sales
In short sales, leads are generated automatically into a deal and a contact. A lead is an opportunity, your potential lead. Western companies do not work without leads. Lead work is a classic. The avant-garde takes the place of the classics. Some customers don't understand what it is. Part is not used. No leads: sales are so short that they fit completely into the deal and the lead is superfluous. All incoming messages go directly to deals and contacts. The Leads menu item is hidden. All incoming leads are saved, the robot discreetly converts them into deals and contacts. You can set which direction to convert deals from which channel. You can turn on the classic mode for working with leads at any time.
open lines
Clients can write via messengers, chats, social networks, all these messages get into Bitrix24, are routed one by one and get to the managers. Each manager can support 4-10 messengers. Through open lines, employees respond 20 times faster than through the phone. The quality of support has improved. In Bitrix24, Open Lines became part of CRM for the first time. The only free online chat. Available both in the cloud and in the box.
Telephony
New call card. Directly works with deal and contact. Phone call voice recognition appeared. The call is divided into roles. By role, the entire text of the dialogue will be shown. The search is implemented within this text. Recording in the form of text is paid. The cost is 5 rubles / minute. The voice menu appeared. Ability to create a menu to connect with IVR staff. When calling clients. the sales manager draws up a list of clients and the manager then works with the list. Reduced tariffs for renting a number and a minute of conversation. Simple connection for Asterisk. Open telephone API.
Tasks and Projects
The task is automatically linked to the deal and the Lead. New task list. Cancan in CRM. Tasks can be created and edited on the fly.
April 12, 2017 Bitrix24 celebrates its birthday. 5 years ago, 1C-Bitrix set out to rid the world of chaos. This is how the Bitrix24 product appeared. To date, Bitrix24 is used by about 2,000,000 companies around the world. On April 13, 1C-Bitrix presented an update to its Bitrix24 product.
It just so happened that 1C-Bitrix calls all its updates the names of cities, islands and other geographical objects. This update was no exception. The new Bitrix24 is called "Bitrix24. Singapore"
Old tools in a new way
On its birthday, 1C-Bitrix released not just a product update, but presented users with a new generation product. So, first things first.
Today we will not talk about the fact that Bitrix24 is 12 business tools that cover all the tasks of a modern company. Let's talk about what the new company 1C-Bitrix presented us, and these are 7 “cherries on the cake”.
Brand new CRM
The CRM system in Bitrix24 is provided to users absolutely free of charge, it is available even on the free “Project” tariff and is one of the most important components of the system. Precisely the presence CRM systems is the main factor in product selection. But even though this function is absolutely free, the developers make every effort to make it easy and comfortable for all users of the system to work with it. The manager, the head of the division, the director and any employee of the company will feel that the system is designed specifically for him.
In the new CRM, all the most important wishes of users, accumulated over 5 years, were taken into account and implemented. The interface has become more convenient:
- The lead, deal, company or contact card is now simpler and clearer.
- In the CRM card, the user sees everything that happens to work with the current order, client or lead.
- All communications with the client are automatically entered into the card and visually displayed. Recent calls, mail messages, chats and other communications are presented on one screen.
- The list of deals, clients or potential leads has now become clearer and can be easily configured for each company employee based on the specifics of his work with a client.
Stop losing customers!
With the new Bitrix24, not a single client will be lost or forgotten. For each person in charge, there are information badges that show in real time how many cases are not completed, how many clients have no cases scheduled, and how many clients require special attention. An employee, doing his job: making calls to customers, answering letters and messages, sending letters, completing tasks, will change and see in real time the state of his affairs.
But that's not all. The manager will be able to see online the productivity of his employees. A simple and intuitive interface will show which employee is more loaded with business, and which one has little work. Which of the employees completes tasks quickly and on time, and which one delays the work and does not cope with it.
If there are no cases under the deal, then it will not be won (completed)!
No client will be forgotten. If no cases are being processed for a client or tasks are overdue, this will be immediately visible in the new interface. Bitrix calls it "counters". If an employee does not have more than one counter, then all his affairs are completed on time and not one client is lost. But if no cases are planned for the transaction, this will be immediately visible to the employee and his manager.
It's easier to get the information you need!
Almost everything is taken into account in the new interface:
- Various visual representation:
- List View
- Kind of "Kanban"
- Type of analytical reports
And moreover, each employee can set up filters, visual representation and search especially for himself.
And again, that's not all.
- You can opt out of mail clients. Correspondence with clients has become easier and more comfortable with the new mail interface. Respond to the client as if writing a comment. Use a full text editor to create a beautiful letter.
- New Feature "wait". You can postpone work with a client for a certain time. But you won't forget about the client when you receive information about a transaction that requires attention after the scheduled waiting time. And most importantly, the waiting process will be interrupted and a case assigned if the client contacts you by making a call, writing you a letter or using another source of communication.
- Robots and triggers - automation of actions at each stage of the transaction.
And that's just the new stuff.
Recall that what we are talking about are only new items that have appeared in Bitrix24. Singapore". And this is just the tip of the iceberg. Your company will surely find everything for itself necessary tools to work with clients in their area of business. After all, it is only a tool, and the tool should be convenient. 1C-Bitrix has done everything to make using Bitrix24 easy and convenient for everyone.
7 cherries on the cake
Cherry first. Simple and classic CRM and open lines
Now each client will be able to use one of two CRM options. It is not necessary to follow the Western ideology with 4 essences:
- Deal
- Company
- Client
Now you can abandon the Lead entity and use only 3 entities by abolishing the "lead" entity
- Deal
- Company
- Client
You can always return to the desired workflow without losing any CRM data.
Open lines, the potential of which has already been tested by many companies, among which even such large companies how Samsung will certainly appreciate the innovation - the logic of work has changed and now you will receive more data about the client in the system. Evaluation of chats by the manager will help to evaluate the performance of each employee.
- Chat evaluation by client and manager
- Automatic client email request for response
- Automatic request for phone number and contact name
- Correspondence history to send to the client by email
- The ability to return to the site with the preservation of correspondence
Open lines - free of charge and without restrictions!
Cherry second. Telephony
Bitrix24 and previously pleased with the preservation of the history of all telephone conversations with customers and the ability to listen to everyone, but now 1C-Bitrix has gone further. You can any telephone conversation convert and save as text. Remember how "Ok Google" recognizes your voice and finds search results? Now advanced Google Cloud Speech technologies help to use CRM for business.
You no longer need to use IVR schemes in a virtual PBX. In Bitrix24, everything is simple and clear. You can set up the voice menu system in your company yourself.
calling
Bitrix24 offers such an important feature that many users will certainly appreciate - Calling customers:
- Mark clients in Bitrix24 who need to be called
- Specify responsible manager
- Add forms to fill in data when calling
- Add conversation patterns /p>
Call cost
1C-Bitrix has reduced prices for the use of telephony. Now the cost of renting a number, the cost of calls within Russia and the world, the cost of calls to mobile numbers reduced. A significant price reduction (from 8% to 62%) made Bitrix24 telephony one of the most profitable.
Cherry third. Tasks
Many companies call the functionality of tasks almost one of the main ones in the work of their company. And this is what pleased the company 1C-Bitrix:
- New interface task list.
- New visual representation of Kanban(similar to CRM)
- Dividing tasks into stages(similar to CRM) with the ability to set stages for each project
- advanced filter similar to CRM, which helps to get a list of tasks that are needed for work at the current moment
- Smart search will help you find the right task by part of the word, the name of the attached file and other criteria
- Online update all interactions with the filter and search work immediately without reloading the page and reduce the time to complete tasks
- Own filters you can save and use them for daily work.
- Sort tasks now it is possible, as it is more convenient to perform them according to own plan
All the features of the tasks functionality - Free and unlimited
Cherry fourth. Task Manager
- Task scheduling now easier and clearer. It's not just a list - it's a visual representation. You can simply move tasks by moving the mouse. At the same time, you do not shift the deadlines for tasks - you plan your working day at the same time and see which tasks are more important. And what can be postponed. Work becomes even more efficient.
- SCRUM ideology can now be used in your Bitrix24 (with an updated application from the Marketplace)
Cherry fifth. FaceTracker 7 is more than just face recognition
FaceTracker has long been introduced into Bitrix24, but in the new "Bitrix24 Singapore" it has got more features.
Now the face recognition system can be used to control working hours. Install a device (based on Android) with a built-in camera in your company, and the employee will start his working day with a smile. Why with a smile? Very simple, to fix the arrival of an employee on workplace the app will ask him to smile. The face will be recognized and the work day for the employee will start.
The manager will be able to analyze which of the employees at what time comes to work, which of the employees worked how many hours for the selected period of time.
And the FaceTracker function itself has become even better:
- Recognition accuracy improved by 1.5 times
- The ability to determine the age of a person (sometimes more accurately than a person determines) with an accuracy of 3 years
- determine gender
- Determine ethnic characteristics
Cherry sixth. FaceCard for 1C
Now using FaceTracker you can register customers in 1C and use the discount system in the retail network. The buyer no longer needs to carry discount cards with him. It is enough to come to your retail store and get into the lens of the installed video camera. The system recognizes the buyer, finds information about the amount of his discount and calculates the cost of his purchase.
With this update, another significant change came - new tariff Bitrix24.
Tariff Retail+
The new tariff is identical in terms of functionality to the “Project+” tariff, but ... the number of face recognition by the FaceTracker system is unlimited and free of charge. You will also not need to pay for face recognition in the time attendance system.
Cherry seventh. Price reduction for the boxed version of Bitrix24
And this cherry is perhaps the most delicious from an economic point of view. 1C-Bitrix decided to change pricing policy regarding the boxed version of Bitrix24 Corporate Portal. And the main thing is that changes in favor of the client.
Now you do not need to buy separate licenses for each additional employee. Bitrix Corporate Portal now includes 6 tariff plans for a different number of employees. At the same time, when expanding the company, it is enough to simply move to the next tariff plan. And most importantly, the boxed version of the product has now become significantly more affordable for small companies.
1. CRM start page. On it you can clearly see all the connected communication channels. So that information is not duplicated, developers great attention paid attention to the correct distribution of incoming / outgoing communications for existing contacts, deals, leads. 
2. Counters."Win counters" - the 1C-Bitrix team calls. Counters do promise to make life easier for managers. Judge for yourself: all statuses are displayed in a prominent place and recalculated in real time. 
This is how the counters will look on the portal 
Useful information on counters and the head of the company 
3. Filter. What pleased me was that the filter functionality has expanded significantly and such a necessary “trick” as filter memorization has appeared. You can set parameters for filtering, and after customizing it, save the filled filter. Something similar can be seen in amoCRM, but in Bitrix24, a filter configured in this way can also be called some name and saved. Or set as default. Or create the necessary filters (only the names are better to give intelligible, so as not to get confused later;)) 
4. Each user can customize crm, tasks "for yourself", for example, swap columns or add/hide information that is displayed on the screen.
5. New card in CRM. The card was redesigned very fundamentally, resulting in a fresh design + updated functionality. Since the card has changed so much that it is difficult to list everything, we suggest just looking at the screenshots of the deal cards below. 
As the developers promise, the deal card will store everything you need to know about the deal. 
Similarly, the cards of the lead, company, contact changed.
6. Sales automation. As expected, the theme of robots and triggers was further developed. 
New robots appeared and old ones improved:
- Change of the person in charge with the queue
- Send email with get html function in emails
- SMS robots
- Advertising robots
- Robots with condition
- Robot "waiting" (pauses the deal)
7. Ability to work without leads. Not everyone loves, understands and, accordingly, uses leads. Therefore, now it is possible to use CRM without such functionality. It is enough just to choose the appropriate option: simple CRM (all incoming messages immediately turn into a deal or a client) or classic (incoming messages are converted into leads). 
8. Open lines. As well as robots, Open Lines received a logical continuation. There was an assessment of chats by clients and the manager, an automatic request for client contacts in the absence of an operator online. Moreover, if the client left an e-mail, then with a further response from the operator, a letter arrives at the specified mail and the client can return to the same conversation in the chat.
9. Telephony. Here Bitrix employees have worked on a very large scale. Call lists appeared, the PBX menu (this is when you call a number and you are told: “Press 1 to connect with the operator, press 2 to connect the action, press 3 ... etc.”) and, which we really really liked, recognition conversation to text (via google service). 
10. Tasks and projects. Those who have been using Bitrix24 for a long time will surely appreciate the novelties in tasks:
- Task sorting at your discretion (done by simply dragging the task with the mouse). 
- Kanban in tasks. 
A long-awaited feature that deserves a separate discussion. In short, for each project it will be possible to create its own kanban. There will be a separate kanban for the whole company. This allows you to create separate stages for each project. 
- Task Manager. In it, tasks are placed by due date, so you can plan your tasks for work. 
11. Face recognition. The proposed scenarios just “blew our brains”;)
- Face recognition now you can use to start/end the working day.
- Face-cards for 1C. This is a kind of replacement for traditional discount cards. The buyer's face is recognized (understandably using a camera on a tablet or other device), and discount information is shown for this client. I think there is no need to say how mega-useful it will be for the owners of offline stores, cafes, etc., and, in fact, the customers of these establishments.
12. Live search. A filter and search have been added above the live feed, and you can search by one word, file extension, artists and other parameters. Very fast and convenient. 
In this article, we have not listed all the novelties of Bitrix24.Singapore. For more information, see the video from the presentation.
The new Bitrix24 caused a storm of emotions for us. Because, perhaps, the post turned out to be a little emotional and chaotic. But such is Singapore - it leaves no one indifferent;)
The 1C-Bitrix company has introduced a completely new CRM with a user-friendly interface that allows employees to quickly get involved in work without complicated instructions and constant checks by the manager. CRM itself tells managers what to do and helps lead potential customers from the first contact to repeat sales.
Kanban appeared - a virtual board of tasks and projects. Updates also touched Telephony, Open lines and face recognition technology. There are new editions of the boxed version of Bitrix24 and a separate CRM in the box for the sales department.
Benefits of the new CRM
It is important that CRM itself suggests to the manager all the key actions when working with a client, now not a single contact or transaction will be missed. The system relieves the manager and allows him to focus on key tasks.Friendly interface
The new CRM has a Live search combined with a filter. Search for a client in the database, the desired lead or deal has become three times faster. It is enough to specify a part of the word in the search (phone number, last name, transaction amount) and CRM will instantly show the desired result.
Thanks to the adaptive list of elements, employees personalize CRM for themselves and work with only the information they need.
And most importantly, a new CRM card will appear very soon. It displays the entire history of relations with the client, current activities and plans. Communication with the client is carried out directly from the card (calls, letters, chats) - all the necessary tools are at hand and there is no need to switch anywhere.
Tips in CRM
CRM itself tells employees what to do in each specific situation - when a client fills out an application on the site, sends a letter, writes to you in an online chat or social network.
You set up an individual sales process in Bitrix24 once, then CRM controls everything: issues tasks to employees, sends reminders, schedules meetings and calls. All a manager needs to do is follow the CRM prompts. Companies no longer need to spend time and money on employee training.
Kanban in tasks and projects
Kanban in Bitrix24 makes complex projects simple and understandable for employees.Each project participant sees:
- what stage are the tasks in?
- which ones require urgent attention
- who is responsible for them
New in telephony
Bitrix24 has learned to recognize conversation recordings in 80 languages and translate them into text by role: manager - client. Managers no longer have to listen to audio recordings to remember the details of a conversation with a client. The desired fragment of the conversation can be found in a couple of clicks.The voice menu in Bitrix24 significantly reduces the time for processing incoming calls and reduces the load on contact center managers. Thanks to pre-recorded answers, customers themselves find answers to typical questions without the intervention of operators.
In addition, it became possible to quickly generate a list of clients from CRM, and set the task for the manager to call. Bitrix24 will make sure that the employee contacts all clients from the list and records the results in CRM. The manager gets a complete picture of the employees' negotiations, and sees who works how and what needs to be improved.
New in Open Lines
In Open Lines, it became possible to rate chats. Bitrix24 itself will offer the client to mark whether he liked the conversation with the employee or not. This will help to understand how the employee works and build a transparent scheme for motivating and rewarding contact center managers.In addition, the service has learned to independently collect customer contacts. When contacting the Online Chat, the service will automatically prompt the client to leave his e-mail if the manager cannot answer now. Client base the company is growing, it remains to contact potential client and "put the squeeze" on him before the deal.
New in Face Recognition
Additionally, Bitrix24 announced an update to the built-in face recognition tool - the Face Tracker. Now the technology has learned to open and close the working day of company employees through a regular webcam at the office reception.Face cards. New technology from Bitrix24 will be used as a replacement for plastic loyalty cards in large retail chains. You no longer need to carry bonus or discount cards with you. It is enough for the buyer to simply show his face to the webcam at the checkout. The checkout associated with 1C will find the customer profile in the database and apply the discount to the product.
New prices:
Bitrix24 is radically changing its strategy in the CRM market. The company significantly reduces prices for "boxed" versions of the product. This opens up access to products for a new mass audience.
For the first time will appear: Boxed version of Bitrix24.CRM for the sales department
Not everyone is ready to manage a sales force in the cloud. For those who prefer to store customer data on their own server, Bitrix24 CRM service capabilities are now available out of the box.AT New Product includes the most requested functions and nothing more - CRM, Telephony, Open lines, Tasks and projects, Live feed, Calendars, Disk. The cost of the license is 59,000 rubles. An ideal option for the price and opportunities for a sales department up to twelve people.
Imagine sales management without instructions, without constant checks on the manager when new manager instantly joins the workflow and always knows what he needs to do.
You set up an individual sales process in Bitrix24 once, then CRM controls everything itself: issues tasks and instructions to employees, sends reminders, schedules meetings and calls. All that a manager needs to do is follow the CRM prompts, and the manager needs to prevent overdue cases from employees.
New CRM: faster, more convenient, easier
Bitrix24 has never been so friendly :) Thanks to the new interface and tips in CRM, employees quickly join the workflow and manage to do three times more tasks per day than before.
Customize Bitrix24 for yourself to work only with the information and tools that you really need and discard the excess. Live search, a single CRM card, adaptive lists, kanban and other innovations allow employees to cope with a large volume of tasks, customer requests and transactions.
Calling clients on CRM lists
CRM for cold calls
Thanks to the call lists in Bitrix24.CRM, your employees manage to call twice as many customers per day. Bitrix24 will make sure that managers call all clients from the list and record the results of the conversation in CRM.
You will get a complete picture of the negotiations of your employees, understand who works and what needs to be improved in order to increase the conversion to sales.
Kanban in tasks and projects
Kanban in Bitrix24 makes complex projects simple and understandable for your team. Each project participant sees at what stage his tasks are, which of them require urgent attention and what needs to be done next, for example, prepare a design project, agree on a contract, etc.
All you need to do is to present the tasks as cards on the Kanban board and determine the stages through which they should move. With Bitrix24, your employees will not miss a single task and will complete everything on time
Bitrix24Time
Time tracking with face recognition
With Bitrix24, you know exactly how much time your employees spend at work, how often they are late or leave early. And it doesn’t matter if it’s an office manager, a waiter or an auto repair worker.
Bitrix24 recognizes an employee by their face and records in the system: when they came or left work. To do this, you do not need to buy expensive equipment - a simple camera or tablet is enough.
Face-cards for 1C
Forget about discount cards!
Customers no longer need cards to receive discounts in stores. Instead of a discount card - the face of the client. All he has to do to receive the discount is look into the camera at the checkout.
With the help of face recognition technology, Bitrix24 recognizes the client and automatically finds his discount in 1C. Even if the client has forgotten the card at home, you will still find an individual approach to him and encourage him to re-purchase.
Evaluation of chats in Open Lines
When a client texts you
Bitrix24 offers the client to evaluate whether he likes the employee's answer. If the client did not like the dialogue, the manager can read the chat and rate it.
All scores are summarized and displayed in CRM - it is immediately clear who works how. Build simple system KPI for the contact center by evaluating chats in Open Lines.
Voice greeting and menu (IVR)
The voice menu significantly reduces the time for processing incoming calls and reduces the load on contact center managers. Thanks to pre-recorded answers, customers themselves find answers to typical questions without the intervention of operators.
With Bitrix24, no more calls will be left unanswered and will not be lost due to a long wait.
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