Contacts of the management of Rostelecom. Why are Rostelecom's customers dissatisfied? Mergers and acquisitions

21.11.2019

The board of directors of Rostelecom approved the early resignation of the company's president, Sergei Kalugin, and appointed Mikhail Oseevsky, until recently the deputy chairman of the board of VTB, to this position

Mikhail Oseevsky (Photo: Oleg Kharseev / Kommersant)

On Friday, March 3, the board of directors of Rostelecom terminated the contract with the company's president, Sergei Kalugin, and approved Mikhail Oseevsky for this post, according to a company message received by RBC. The term of the contract of the new top manager is five years.

Mikhail Oseevsky graduated from the Leningrad Polytechnic Institute with a degree in engineering electrophysics. In 2003-2011, he worked in the government of St. Petersburg as a vice-governor and headed the administration of the governor of St. Petersburg. In 2011 he became Deputy Minister economic development, in 2012 he took the post of Deputy President - Chairman of the Board of VTB.

Rostelecom is the base company for the entire industry of the country, on the work of which both the quality of life of people and the opportunities for the rapid development of the new digital economy depend, - the words of Oseevsky are given in the company's message. — Rostelecom has seriously changed the structure of its business in recent years, moving towards digital services, but there is still room for growth in this area. We will continue to work on the provision of digital services in inaccessible areas, the implementation of the project to bridge the digital divide.”

Earlier, at a meeting with Russian Prime Minister Dmitry Medvedev, Mikhail Oseevsky, that as head of Rostelecom he intends to work on expanding the set of digital services and new areas of services, their distribution in hard-to-reach regions. The former banker also said that he plans to improve internal efficiency and reduce costs in the company.

Kalugin to become Deputy Minister of Telecom and Mass Communications, the head of the ministry, Nikolai Nikiforov, said earlier. Sergey Kalugin is also nominated to the board of directors of Rostelecom as a representative of the state. In addition to him, the candidates from the state to the council were: Mikhail Oseevsky, special representative of the President of Russia on environmental issues, ecology and transport Sergey Ivanov, head Russian fund direct investment Kirill Dmitriev, General Director of State Television Channel Rossiya Anton Zlatopolsky, First Deputy Chairman of Vnesheconombank Mikhail Poluboyarinov and Vice President of Gazprombank Alexander Pchelintsev.

Sergey Kalugin became President of Rostelecom in March 2013. A two-year contract was signed with him, and in March 2015 it was extended for another three years. At the same time, there could be no obvious claims to Kalugin's work, Raiffeisen Bank analyst Sergei Libin said earlier. However, as two sources of RBC in the market, Oseevsky's candidacy for the post of head of Rostelecom was lobbied by the VTB group, which intended to sell its stake in their joint venture, T2 RTK Holding, to the state operator (provides mobile communication services under the Tele2 brand). Sergei Kalugin, in turn, opposed such a deal.

The head of VTB Andrey Kostin, however, later that at this stage the group is not discussing the sale of a stake in the joint venture to Rostelecom, although it was stipulated that the shares in T2 RTK Holding could change.

T2 RTK Holding was established in 2014 as a result of the merger of the mobile assets of Rostelecom and Tele2 Russia. Rostelecom received 45% of the company, the rest was divided in an unknown proportion by VTB, structures of Rossiya Bank and Alexei Mordashov. At the beginning of 2013, VTB bought out 100% of Tele2 Russia from the Swedish Tele2 AB, and in the autumn it sold 50% in the operator to the structures of Rossiya Bank and Alexei Mordashov.

The merger with the mobile assets of Rostelecom expanded the geography of Tele2 Russia and made it possible in October 2015 to launch mobile services under the Tele2 brand in Moscow. At the same time, the construction of networks in the metropolitan region required significant expenses from the operator (their amount was not disclosed), but entering this market did not have a significant effect on the operator's subscriber base. By the beginning of 2017, T2 RTK Holding had 2.5 million subscribers in Moscow, Interfax reported, citing its sources. The company itself in mid-2016 ceased to disclose this figure, as well as its financial results. AC&M estimates the total number of cellular subscribers in the capital at about 43 million people. VTB reports say that the revenue of T2 RTK Holding at the end of 2016 was international standards financial statements increased by 12% compared to 2015, to 105.9 billion rubles. The net loss of the company amounted to 15.6 billion rubles. instead of 7.6 billion rubles. in 2015.

In April 2014, an extraordinary meeting of shareholders of Rostelecom elected new advice operator directors. Rosimushchestvo insisted on the re-election of the council, since after the takeover of the Svyazinvest holding, the state began to directly own a significant stake in the company.

There were 13 candidates running for 11 seats on the council. As a result of the voting, the board was renewed by more than half - 6 new directors appeared in it.

New members

In particular, the board included the general director of the Gazprom-Media holding Mikhail Lesin, who in 1999-2004. served as minister of the press. The ex-official has experience working with the current president of Rostelecom Sergey Kalugin. In 2010-2011 Lesin was the chairman of the board of directors of the National Telecommunications (NTK) holding, which was then headed by Kalugin. The owner of the NMG was the National Media Group, one of the main shareholders of which is Bank Russia by Yuri Kovalchuk.

Lesin is considered a figure close to Kovalchuk. For example, a few years ago, NMG acquired the Video International agency, which Lesin was considered to be a co-owner. In addition, the Bank of Russia through management company Leader has an indirect influence on Gazprombank, the owner of Gazprom Media.

The appearance of Lesin on the board of directors of Rostelecom fell on the period of active cooperation between the operator and the Bank of Russia. In 2013, Bank Russia became a co-owner of Tele2, to which Rostelecom transferred control of its cellular assets.

Kalugin said that Lesin would help Rostelecom develop the media direction: for example, Rostelecom was negotiating the purchase of a stake in the Lifenews TV channel (as a result, it limited itself to advertising).

Entered the board of directors of Rostelecom and David Benello, member of the board of directors of Telekom Malasiya and former director McKinsey. He became the first foreigner on the board of Rostelecom.

For the first time since 2011, the board of directors of Rostelecom also included officials: head of the property relations and privatization department largest organizations Rosimuschestvo Vitaly Sergeychuk and Advisor to the Minister of Communications Igor Kozlov, who previously worked at AFK Sistema.

Also, the first deputy chairman of VEB Mikhail Poluboyarinov (he was already a member of the board of directors of Rostelecom in 2010-2011) and the general director of RDIF (a minority shareholder of Rostelecom) Kirill Dmitriev became new directors.

Saved places

The following have retained their seats on the council:

its current chairman, former CEO of Svyazinvest, Vadim Semyonov,
Ruben Aganbegyan, General Director of Otkritie Financial Corporation,
General Director of the TV channel "Russia" Anton Zlatopolsky,
former vice president of Gazprombank Anatoly Milyukov and
Sergey Kalugin is the president of Rostelecom.

Two of its current members did not get into the council: the general director of Gazprombank - Asset Management Alexander Pchelintsev and another representative of VEB, the general director of VEB Capital Yuri Kudimov.

Also, the president of VTB-24 Mikhail Zadornov, the chairman of the board of Unicredit Bank Mikhail Alekseev, the head of the apparatus of the general director of Rostec Sergey Kulikov and professor " high school economy" Ivan Rodionov.

June 2013

For June, 2013 the board of directors of Rostelecom consists of:

Semenov Vadim Viktorovich - General Director of OAO Svyazinvest. Chairman of the Board of Directors of OJSC Rostelecom
Aganbegyan Ruben Abelovich - General Director of FC Otkritie
Alekseev Mikhail Yuryevich - Chairman of the Board of ZAO UniCredit Bank
Zadornov Mikhail Mikhailovich - President of CJSC VTB 24
Zlatopolsky Anton Andreevich - Director of the State Television Company "TV channel" Russia "
Kalugin Sergey Borisovich - President of OJSC Rostelecom
Yury Kudimov - General Director of VEB Capital LLC
Kulikov Sergey Alexandrovich - Chief of Staff of the General Director of the Russian Technologies State Corporation
Milyukov Anatoly Anatolyevich - First Vice-President of OJSC "Gazprombank"
Pchelintsev Alexander Anatolyevich - General Director of UK "Gazprombank - Asset Management"
Rodionov Ivan Ivanovich - Professor of the State University "Higher School of Economics"

June 2012

On June 14, 2012, the shareholders of Rostelecom OJSC elected a new board of directors, which included a representative of Marshall Capital - the managing director of this fund, Sergey Azatyan. The presence of Gazprombank has increased in the new council, while Vnesheconombank has decreased. Eight seats, as in 2011, were left to representatives of Svyazinvest.

Eight seats out of 11 on the Board of Directors from OAO Svyazinvest were occupied by:

Seven of them were members of the previous SD - except for Mikhail Leshchenko. On June 14, following the voting results, the latter took the place of Alexander Pertsovsky, a consultant at Renaissance Broker, who had previously represented Svyazinvest on the board of directors.

Anatoly Milyukov was nominated to the board of directors by two shareholders at once - Svyazinvest and Gazprombank itself (as of February 29, the bank held a 9.66% stake in Rostelecom), which represents the interests of the Marshall Capital fund in the operator's capital.

Also, the managing director of the Moscow representative office of MarCap Advisors, Sergey Azatyan, was nominated from this bank and passed to the board.

The presence of VEB's representatives has been reduced: only Yury Kudimov, CEO of VEB Capital, was included in the new council, while the previous composition included him and VEB's first deputy chairman Anatoly Tikhonov.

In addition, Anton Inshutin, managing partner of Inventure partners, joined the board. He was nominated by Mobitel, a subsidiary of Rostelecom.

The ex-general director of Svyazinvest Evgeny Yurchenko, who proposed his candidacy for the third time, again did not get into the board of directors.

In March 2012, Gazprombank, together with Marshall Capital, presented five candidates to the board of Rostelecom. From Gazprombank, the companies nominated Anatoly Milyukov (formerly a member of the board of directors) and Vladimir Rumyantsev, head of the telecommunications, media and high technologies department. Marshall Capital proposed Sergey Azatyan and two directors, Pavel Kuzmin and Yuri Bulatov, to the board.

2011

June

On June 27, 2011, the shareholders of Rostelecom re-elected a new board of directors of the company. One of the members of the updated council was the Minister of Telecom and Mass Communications Igor Shchegolev, for whom all the minority shareholders of Rostelecom voted.

The minister himself, however, asked not to be elected to the board of directors even before the start of the meeting of shareholders, in connection with the order of President Dmitry Medvedev that officials should leave the boards of directors of state-owned companies.

Thus, the minority shareholders of Rostelecom went against D. Medvedev's course and, contrary to his order, almost forcibly elected the current minister to the board of directors of the state-owned company. "The head of the Ministry of Telecom and Mass Communications signed a corresponding statement, which was submitted to Rostelecom, but for some reason the minority shareholders ignored it," Denis Afanasiev, adviser to the head of the department, said after the meeting.

"Given that, despite my request not to vote for my candidacy, I was elected to the Board of Directors, I inform you that I will not take part in the work of the Board of Directors, and I ask you not to notify me of meetings and absentee voting , and also not send me any materials," D. Afanasyev quoted I. Shchegolev from his letter to the shareholders' meeting.

In addition to I. Shchegolev, the board of directors of Rostelecom includes:

CEO of Svyazinvest Vadim Semyonov,
his deputy Vladimir Bondarik,
President of Rostelecom Alexander Provotorov,
General Director of the TV channel "Russia" Anton Zlatopolsky,
Sergey Kuznetsov, member of the National Register of Independent Directors at the RSPP,
Executive Vice President of Gazprombank Anatoly Milyukov,
Chairman of the Board in Russia Renaissance Capital Alexander Pertsovsky and
Ivan Rodionov, professor at the Higher School of Economics.
Vnesheconombank State Corporation elected Anatoly Tikhonov, First Deputy Chairman of VEB, and
Yury Kudimov, General Director of VEB Capital LLC.

Provides local and long-distance telephony services (first place in Russia in terms of the number of subscribers in 2011), digital television (second place in Russia in terms of the number of subscribers in 2011), cellular communications, etc. According to the company, more than 100 million people in Russia.

Rostelecom acts as the executor of various state programs in the field of information technology: the creation and development of an e-government infrastructure (including the Internet portal Gosuslugi.ru), telecommunications support for the electoral process (operation of the GAS Vybory, organization of a video surveillance system for elections), other activities . It has the largest backbone communications network in the country with a total length of about 500,000 km.

Full name - open joint-stock company long-distance and international telecommunications "Rostelecom". The headquarters is in Moscow. Legally, the company has been registered in St. Petersburg since 2006.

Story

Until 1990, the Ministry of Communications of the USSR was responsible for providing communication services. On June 26, 1990, the USSR Ministry of Communications established the state joint-stock company Sovtelecom, which was given the rights to operate the USSR telecommunications network.

December 17, 1991 was signed memorandum of association on the creation on the basis of Sovtelecom of the international joint-stock company Intertelecom.

On December 30, 1992, by order of the State Property Committee of Russia, state enterprise Rostelecom, which included 20 state-owned enterprises of long-distance and international communications, as well as communications property of Intertelecom.

On August 27, 1993, the state communications enterprise Rostelecom was transformed into an open joint-stock company for intercity and international telecommunications Rostelecom. The company was registered on September 23, 1993.

In 1994, Rostelecom received a license to provide long-distance and international communication services. In the same year, Rostelecom was included in the Svyazinvest holding.

On October 18, 2006, Rostelecom received a certificate of quality for its IP-MPLS network and became a backbone Internet provider.

In December 2006, Rostelecom and Japanese telecommunications company KDDI signed an agreement on the construction of the Nakhodka-Naoetsu line as part of the Europe-Asia Transit project. throughput at 640 Gbps instead of the previous 560 Mbps.

Mergers and acquisitions

In 2000, OJSC Intercity and International Telephone (now the Capital Branch of Rostelecom) was merged with Rostelecom.

In June 2006, Rostelecom acquired Zebra Telecom, an IP telephony operator, from Starford Investment, a company registered in Cyprus.

At the end of August 2008, Rostelecom acquired 68.41% of the voting shares of the Internet provider RTComm.RU, increasing its share to 99.5%.

On February 4, 2011, Rostelecom, OJSC Uralsvyazinform and OJSC North-West Telecom completed the acquisition of a 71.8% stake in OJSC National Telecommunications, which owns NKS. Rostelecom acquired 21.8% of the shares, OJSC Uralsvyazinform and OJSC North-West Telecom acquired 25% each.

In June 2011, Rostelecom acquired a 39.87% stake in OJSC Bashinformsvyaz.

In early August 2011, it became known that a deal was being prepared for the sale by SMARTS of a 49% stake in Orenburg-GSM and a 50% stake in Volgograd-GSM to Rostelecom. The deal has already been approved by Rostelecom's board of directors and the Federal Antimonopoly Service. On September 1, 2011, Rostelecom completed the acquisition of Volgograd-GSM shares, increasing its ownership to 100%. On September 2, 2011, it also became known about the acquisition of 49% of Orenburg-GSM.

In March 2012, Rostelecom completed the consolidation of a 100% stake in National Telecommunications.

In July 2012, Rostelecom consolidated 100% of the shares of the Russian operator cellular communication skylink.

Accession of interregional communication companies

On May 29, 2009, the Government Commission for Transport and Communications adopted the concept of reforming the Svyazinvest holding on the basis of OJSC Rostelecom, and on October 20, the Board of Directors of OJSC Svyazinvest unanimously approved a plan for reorganizing the holding in the form of a merger of seven interregional communications companies with Rostelecom ( RTOs) - VolgaTelecom OJSC, Dalsvyaz OJSC, North-West Telecom OJSC, Sibirtelecom OJSC, Uralsvyazinform OJSC, CenterTelecom OJSC, YuTK OJSC, as well as Dagsvyazinform OJSC (Open joint stock Society of Communications and Informatics of the Republic of Dagestan) during 2010-2011. According to the reorganization plan, Svyazinvest itself must cease management and methodological activities in 2011. The Moscow assets of Rostelecom (CJSC Zebra Telecom, CJSC MC NTT), OJSC CenterTelecom (JSC Russian Telecommunications Network) and OJSC Central Telegraph (CJSC Centel) were first planned to be merged into a regional company, providing services in Moscow. After that, according to the reorganization plan of Svyazinvest new company integrated into Rostelecom.

The cellular business of interregional communication companies was planned to be consolidated on the basis of Sky Link CJSC, which, in turn, would come under the control of Rostelecom. In the first quarter of 2012, it is planned to purchase a 50% stake in the enterprise; in November 2011, a subsidiary of Rostelecom, OOO Mobitel, has already received permission from the Federal Antimonopoly Service to carry out the transaction. A. Yu. Provotorov at the beginning of 2012 confirmed that 1.95% of the company's shares would be used to finance the transaction. Once the deal is closed, Rostelecom will have every opportunity to create a federal multiservice cellular network

As a result of the merger, a large telecommunications company was created on the basis of OJSC Rostelecom, providing Internet access, mobile and fixed-line communication services (considering that, according to the Advanced Communications & Media agency, six out of seven interregional communication companies are among the ten largest Russian broadband access operators in Internet (broadband access) by number of subscribers - individuals). Operating synergy from the merger of companies on the basis of Rostelecom was planned at the level of 30 billion rubles. (about $1.02 billion).

On June 26, 2010, the shareholders of Rostelecom decided to reorganize the company in the form of a merger with all seven RTOs and OJSC Dagsvyazinform. Similar decisions were taken by shareholders' meetings of all seven RTOs held in June (the shareholders' meeting of Dagsvyazinform did not take place in June due to lack of a quorum, but the second meeting on July 26 also supported the company's merger with Rostelecom). On March 25, 2011, RTOs and OJSC Dagsvyazinform submitted applications to the registering authority for making an entry in the Unified State Register legal entities on the termination of its activities in connection with the merger with OJSC Rostelecom. On April 1, 2011 OJSC CenterTelecom, OJSC Sibirtelecom, OJSC Dalsvyaz, OJSC Uralsvyazinform, OJSC VolgaTelecom, OJSC NWT, OJSC YuTK and OJSC Dagsvyazinform were excluded from the Unified State Register of Legal persons in connection with the merger with OJSC Rostelecom, which became the assignee of all rights and obligations of these companies.

Accession of Svyazinvest

On May 20, 2011, the government commission approved the merger of Rostelecom and Svyazinvest, which owns it, but will consider the final scenario later. Svyazinvest will soon own state-owned stakes in Ingushelectrosvyaz, Bashinformsvyaz, MMTS-9, Central Telegraph and Chukotkasvyazinform.

The company's shares are traded on the MICEX and RTS (stock tickers MICEX: RTKM , RTS : RTKM ). The capitalization of the company as of May 2012 amounted to 389.98 billion rubles.

Chairman of the Board of Directors - Ivan Rodionov. President - Alexander Provotorov. Vice-presidents - heads of macro-regional branches: Dmitry Bragin (Moscow macro-region), Vyacheslav Kozelsky (Centre macro-region), Andrey Kulazhenkov (North-West macro-region), Dmitry Proskura (Volga macro-region), Alexander Shipulin (Macro-region "South"), Rustem Safeev (macro-region "Ural"), Maxim Kudryavtsev (macro-region "Siberia"), Andrey Balatsenko (macro-region "Far East").

Leaders

The leaders of Rostelecom in chronological order since the establishment of the joint-stock company:

Belov, Oleg Gennadievich CEO, 23.09.1993-1999)
Korolev, Nikolai Mikhailovich (CEO, 1999-2001)
Kuznetsov, Sergey Ivanovich (CEO, 2001-2003)
Erokhin, Dmitry Evgenievich (general director, 03.11.2003-04.11.2007)
Solodukhin, Konstantin Yurievich (general director, 12/29/2007-06/02/2009)
Kolpakov, Anton Yurievich (CEO, 06/03/2009-07/14/2010)
Provotorov, Alexander Yurievich (CEO, President, since 07/14/2010)

Activity

Head office of Rostelecom in Moscow

Cellular communication of the GSM standard

Rostelecom actually includes 10 operators operating in 30 regions of the Russian Federation, and included in its structure in the process of absorption of interregional communication companies. Their subscriber base at the end of 2009 was 16 million users, which, according to their own data, corresponded to 9% of the market. After changing the methodology for accounting for inactive subscribers in the third quarter of 2010, their number decreased to 12.5 million people (at the beginning of 2011). Rostelecom implements GSM projects in the regions both independently and through subsidiaries. Also, as a result of competitions held by Roskomnadzor in April 2011, Rostelecom received GSM-1800 licenses in the Amur, Magadan and Sakhalin regions, Khabarovsk and Kamchatka territories, Yakutia, the Jewish Autonomous Region, Chukotka Autonomous Okrug, and a GSM 900/1800 license for the territory of the Koryak district of the Kamchatka Territory.

On November 30, 2011, the process of merging and rebranding of all the company's cellular assets began. Until mid-2012, cellular operators included in Rostelecom operated in co-branding mode (simultaneous use of the old and new logo), after which cellular services began to be provided under a single brand of Rostelecom.

Since September 17, 2012, the mobile operators that are part of Rostelecom have been operating under the federal brand .

NSS

CJSC NSS is a mobile operator of the GSM standard, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - the merged OJSC VolgaTelecom). Provides its services in seven regions of the Volga region: Nizhny Novgorod, Penza, Saratov, Ulyanovsk regions, the Republic of Mordovia, the Chuvash Republic and the Republic of Tatarstan.

The company was established in 1995 and until 2007 operated as a mobile communications operator in the Nizhny Novgorod region. As a result of implementation of OJSC VolgaTelecom's Cellular Business Development Strategy, on December 1, 2007 regional cellular operators owned by OJSC VolgaTelecom were merged into NSS: OJSC Tatinkom-T, CJSC RTCOM, CJSC Saratov-Mobile, CJSC Chuvashia Mobile and CJSC Penza Mobile, December 1, 2009 - CJSC Ulyanovsk GSM. The company's subscriber base is about 3.7 million people (the second largest network of Rostelecom in terms of the number of subscribers after Utel).

Orenburg-GSM

Until September 1, 2011, Rostelecom owned a 51% stake in CJSC Orenburg-GSM, which provides services under the brand name Orenburg-GSM. CJSC "Orenburg-GSM" is a regional operator of digital communications of the GSM standard operating in the Orenburg region since 1997.

49% of the shares of this operator belonged to OJSC SMARTS, since 2006 OJSC VolgaTelecom has been negotiating the acquisition of full control over CJSC Orenburg-GSM, but the shareholders could not agree on the sale price of the shares. In August 2011, it was announced that a deal was being prepared to buy out 49% of this company from SMARTS OJSC.

In August 2012, CJSC Orenburg-GSM was merged with CJSC NSS, becoming the Orenburg branch of NSS.

Elaine-GSM

Rostelecom directly has a license to provide cellular communication services of the GSM 900/1800 standard (obtained as a result of the merger of OJSC VolgaTelecom on April 1, 2011) in the Republic of Mari El, where since 2001 services have been provided under the brand name Elain-GSM.

Elaine-GSM is one of the largest mobile operators in the Republic of Mari El and provides coverage for most of the territory of the Republic. The network developed very dynamically: at the end of 2001, the number of subscribers was 5,550; at the end of 2002 - 19 thousand; at the end of 2003 - 54.8 thousand; as of November 2004 - 100 thousand subscribers; as of July 2005 - 150 thousand; at the beginning of 2006 - 200 thousand subscribers.

At a press conference on July 13, 2004, dedicated to the third anniversary of Elaine GSM, it was officially announced that in the coming months Elaine-GSM would merge into Nizhny Novgorod Cellular Communications. At the end of 2004, many news agencies disseminated information that the Elaine GSM cellular network had merged into Nizhny Novgorod Cellular Communications CJSC. However, this information did not correspond to reality: in the message of OJSC VolgaTelecom's branch in the Republic of Mari El, it was about changing the code of the operator's network - on the night of December 16-17, 2004, instead of "MTS-RUS Aline GSM" on the screens of displays of mobile devices appeared ( depending on the phone model) "Aline GSM" or "NCC" or "RUS NCC" or "RUS 03" or "250-03". The event was of a technical nature and was associated with the arrival of the MTS operator in the region. As stated by VolgaTelecom OJSC, no measures were taken to merge the cellular network "Eline GSM" and NSS.

Since September 7, 2007, for subscribers of all tariff plans of the cellular network "Eline GSM" a single preferential tariff for calls to the Nizhny Novgorod, Saratov, Penza regions, the republics of Tatarstan, Mordovia, Chuvashia has been established. A single cost per minute for an outgoing call to the subscriber numbers of all cellular operators and urban telephone networks in these regions has been introduced. A single preferential tariff is applied to billing outgoing calls to any numbers of regions, both when subscribers are in the coverage area of the Eline GSM network, and in roaming for all incoming calls, for outgoing calls to any numbers of these regions and to the Republic of Mari El - upon registration in the NSS network (the Ulyanovsk region is not indicated in the official statement).

Tambov GSM

Rostelecom directly has a license to provide GSM cellular services (obtained as a result of the merger of CenterTelecom OJSC on April 1, 2011) in the Tambov Region, where since 1997 services have been provided under the Tambov GSM trademark.

The trademark was founded in 1997, when the Tambov branch of CenterTelecom began providing cellular services. Over the years of the company's existence, the coverage area has been constantly increasing and now makes up 80% of the territory of the Tambov region. The number of network subscribers is 68774 people.

In addition to cellular communications, Tambov GSM provides subscribers with Internet access via GPRS and EDGE technologies, as well as entertainment services.

Over the years of the trademark's existence, the coverage area has been constantly increasing and currently makes up 80% of the territory of the Tambov region, however, the company's subscriber base has only about 70 thousand people (the last place among the region's GSM operators).

Director of the Tambov branch of OJSC Rostelecom - Sergey Klychev.

Volgograd-GSM

The network was launched into commercial operation in 1998.

Until September 1, 2011, Rostelecom owned 50% of the shares of CJSC Volgograd-GSM. 50% of the shares belonged to SMARTS.

Since September 1, 2011, Rostelecom has owned 100% of the shares of CJSC Volgograd-GSM, having fully bought out the remaining 50% from SMARTS. "Volgograd-GSM" is a regional digital communication operator of the GSM standard operating in the Volgograd region since 1997.

On the night of March 20-21, 2012, the network code was changed: on the phone displays, the name of the network is displayed as ROSTELECOM, Utel, Uraltel, RUS 39. .

Utel

Directly, Rostelecom has licenses for the provision of cellular communication services of the GSM 900/1800 standard (obtained as a result of the merger of OJSC Uralsvyazinform on April 1, 2011) in seven regions of the Urals: Perm Territory, Kurgan, Sverdlovsk, Tyumen, Chelyabinsk regions), Khanty- Mansiysk, Yamalo-Nenets Autonomous Okrugs, where services are provided under the trademark "Utel".

In 2005, Uralsvyazinform (at that time directly providing mobile services only in the Perm Region and the Komi-Permyatsk Autonomous District) included subsidiaries of CJSC Yermak RMS ( Sverdlovsk region), YuUST LLC (Chelyabinsk and Kurgan regions) and Tyumenruskom LLC (Tyumen region, Khanty-Mansiysk and Yamalo-Nenets autonomous regions).

Unlike other RTOs merged with OAO Rostelecom, Uralsvyazinform provided Internet access, fixed and mobile communication services under a single brand name. Utel mobile services are currently used by about 4.7 million subscribers (the most large network Rostelecom by the number of subscribers).

ETK

CJSC ETK is a mobile operator of GSM and CDMA standards, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - affiliated OJSC Sibirtelecom). Provides GSM standard mobile communication services in six regions of Siberia: Krasnoyarsk Territory, Republic of Khakassia, Republic of Tyva, Kemerovo Region, Altai Territory and Altai Republic. The subscriber base of the company is about 2 million people.

The company was established in 1997 as a mobile communications operator in the Krasnoyarsk Territory. Since 2001, he also began to provide services in the city of Norilsk and in the Taimyr Autonomous Okrug, since 2009 - in the Republic of Tyva. After the affiliated operators of Sibirtelecom JSC "Altaisvyaz" and CJSC "STEK GSM" joined the ETK, on October 1, 2010, Altai and Kemerovo branches of the company were formed on their basis.

Baikalwestcom

CJSC Baikalwestcom is a mobile operator of GSM and CDMA standards in the Irkutsk region and the Republic of Buryatia, 100% of whose shares are owned by OJSC Rostelecom (before April 1, 2011 - the merged OJSC Sibirtelecom). The subscriber base of the company is about 2 million people.

The operator began to provide NMT-450 communication services in the Irkutsk region since 1995, since 1999 a GSM network has been launched. In 2009, a network was also launched on the territory of the Ust-Orda Buryat Okrug. On December 1, 2010, the cellular operator of the Republic of Buryatia, Ulan-Ude Cellular Network (Buryat branch of Sibirtelecom OJSC), ceased to operate under its own trademark, and the Ulan-Ude branch of the company was created on its basis.

Also, since 2007, Baikalwestcom has licensed the GSM standard for the territory of the Trans-Baikal Territory (including the Aginsky Buryat District).

AKOS

CJSC AKOS is a mobile operator of the GSM-1800 standard in the Primorsky Territory, a subsidiary of OJSC Rostelecom (before April 1, 2011, an affiliated OJSC Dalsvyaz).

Dalsvyaz GSM

Directly, Rostelecom has licenses for the provision of GSM cellular services (obtained as a result of the merger of Dalsvyaz OJSC on April 1, 2011) in three regions of the Far East: Kamchatka Territory, Magadan and Sakhalin Regions, where services are provided under the Dalsvyaz-GSM trademark .

In addition, in some subjects Russian Federation Rostelecom provides cellular communication services in the CDMA2000 standard.

Performance indicators

Key operating indicators of Rostelecom:

Rostelecom's consolidated (taking into account the interregional communication companies merged in April 2011) revenue for 2010 amounted to 275.7 billion rubles, net profit - 40.8 billion rubles.

The average number of the company's staff in 2010 was 18,809 people. The number of employees as of December 31, 2011 was 170,214 people.

Brand and advertising

Rostelecom is the General Partner of the XXII Winter Olympic Games 2014 in Sochi in the Telecommunications category.

On September 15, 2011, at the all-Russian press conference, Rostelecom presented a new trademark of the company, developed by TNC.Brands.Ads, with the participation of the Russian branch of the Leo Burnett agency.

OJSC Rostelecom is a permanent partner of the Moscow Music Festival "Classics and Jazz" in Tsaritsyno.

Branches and representative offices

The structure of Rostelecom includes 84 branches (including 8 macro-regional branches) and one representative office.

Macro-regional branch "Moscow" cities of Moscow and the Moscow region. Within the area of responsibility of the macro-regional branch there are 2 regional branches: Stolichny (Moscow city) and Moskovsky (Moscow region);
Macro-regional branch "Center" operates on the territory of the Central Federal District. The area of responsibility of the macro-regional branch includes 16 regional branches: Belgorod, Bryansk, Vladimir, Voronezh, Ivanovo, Kaluga, Kostroma, Kursk, Lipetsk, Orlovsky, Ryazan, Smolensk, Tambov, Tver, Tula, Yaroslavl;
Macro-regional branch "North-West" carries out its activities on the territory of the North-Western Federal District. The area of responsibility of the macro-regional branch includes 9 regional branches: Arkhangelsk, Vologda, Kaliningrad, Karelian, Komi, Murmansk, Novgorod, Petersburg, Pskov;
Macro-regional branch "Volga" operates in the territory. The area of responsibility of the macro-regional branch includes 12 regional branches: Kirovsky, in the Republic of Mari El, in the Republic of Mordovia, Nizhny Novgorod, Orenburg, Penza, in the Republic of Tatarstan, Samara, Saratov, in the Udmurt Republic, Ulyanovsk, in the Chuvash Republic;
Macro-regional branch "South" operates on the territory of the Southern Federal District and the North Caucasian Federal District. The area of responsibility of the macro-regional branch includes 11 regional branches: Adyghe, Astrakhan, Volgograd, Dagestan, Kabardino-Balkaria, Kalmyk, Karachay-Cherkess, Krasnodar, Rostov, North Ossetia, Stavropol;
Macro-regional branch "Ural" operates in the Urals Federal District and the Volga Federal District (Perm Territory). The area of responsibility of the macroregional branch includes 7 regional branches: Yekaterinburg, Kurgan, Perm, Yamalo-Nenets, Tyumen, Khanty-Mansiysk, Chelyabinsk;
Macroregional branch "Siberia" operates on the territory of the Siberian Federal District. The area of responsibility of the macro-regional branch includes 11 regional branches: Altai, Buryat, Gorno-Altai, Irkutsk, Kemerovo, Krasnoyarsk, Novosibirsk, Omsk, Tomsk, Khakass, Zabaikalsky;
Macro-regional branch "Far East" carries out its activities on the territory of the Far Eastern Federal District. The area of responsibility of the macro-regional branch includes 7 regional branches: Amur, Magadan, Kamchatsky, Primorsky, Sakhalin, Khabarovsk, Sakhatelecom (Yakutia);
Training and Production Center (UOC RT) conducts seminars and trainings for company personnel. The UOC also organizes recreation for Rostelecom employees. The structure of the branch includes the recreation center "Bekasovo", the DOK "Molniya", the sanatorium "Dorohovo";
Representative office in Geneva, Switzerland deals with issues of cooperation with foreign telecommunications companies, as well as coordinating the work of Rostelecom with the International Telecommunication Union.

Photo gallery

Logo

Since its inception, Rostelecom has changed 2 logos. The current one is the 3rd in a row.

In 1993-2002, the logo was a purple bold broken line with a yellow letter "S", to the right of it the word "Rostelecom" purple, symmetry lines are yellow.
In 2002-2011, the thick broken line became dark blue and the letter "S" became white inside it, and the word "Rostelecom" on the right became dark blue.
From 2011 to the present, the logo is a blue-orange letter "R", to the right or below it the word "Rostelecom" in black.

Antitrust Violations

In June 2011, the Sverdlovsk OFAS Russia recognized Rostelecom as violating antitrust laws and fined 631,000 rubles. The reason for initiating the case was the numerous applications of citizens who, without their will, were replaced by their chosen long-distance and international communications operator MTT OJSC with another - Rostelecom, as well as a statement by the Ural branch of MTT about violation of antimonopoly law. During the investigation, it was found that the operator Uralsvyazinform, whose legal successor is Rostelecom, switched tens of thousands of MTT subscribers to its long-distance communication services without warning.

In July 2011, the Khanty-Mansiysk OFAS Russia found Rostelecom, represented by the Ural macro-regional branch, guilty of establishing and maintaining a monopoly high prices for Internet access for individuals. The case was initiated on the basis of applications from the company's subscribers who complained about the high cost of tariffs and the low quality of services provided. Earlier, the governor of the Khanty-Mansiysk Autonomous Okrug Natalya Komarova, who also received numerous complaints about the prices and quality of Rostelecom's services, criticized the company.

In January 2012, the Rostov OFAS Russia fined Rostelecom in the amount of 1.3 million rubles. for repeated abuse of dominant position: the operator provided broadband Internet access services for residents of large cities and rural areas at different prices. The company carried out a marketing campaign only in some large cities of the Rostov region (subscribers of most municipal districts regions could not join the action). The company also introduced a new tariff plan, the conditions of which differed significantly for each group settlements Rostov region and put Rostelecom subscribers in an unequal position (for example, the minimum package in Rostov-on-Don was cheaper than in rural areas of the region, while in Rostov-on-Don the speed was much higher).

Notes

Residential Broadband Statistics // Advanced Communications & Media
Rostelecom became the second operator of digital pay TV in Russia // RBC daily, 02.02.2012
About company
Decree of the Government of the Russian Federation of August 26, 2009 No. 1231-r
Decree of the Government of the Russian Federation of February 22, 2012 No. 238-r
Rostelecom prepared for the elections // TASS-Telecom, 02.12.2011
Webcontrol: About the project
Decree of the Government of the Russian Federation dated March 21, 2011 No. 453-r
TOP-10 largest backbone networks in Russia as of December 2011 // Standard: magazine. - 2011. - No. 12 (107). - S. 54.
Backbone communication network
Rostelecom became St. Petersburg // Sotovik.Ru, 06/26/2006
The history of the formation and activities of the company // Prospectus for the issue of securities of OJSC Rostelecom
JSC "Sovtelecom" will provide all types of communication // Kommersant-Vlast, No. 38 (38), September 24, 1990
History of OJSC Rostelecom
The Rostelecom company is incorporated // Kommersant, No. 165 (388), 08/31/1993
Order of the State Property Committee of Russia dated August 27, 1993 No. 1507-r
Story
Rostelecom received a certificate for an MPLS network // ComNews.ru. News of telecommunications, October 20, 2006
Russia-Japan: communication speed will increase 1000 times // CNews.ru, 12/13/2006
Story
Rostelecom created its own Moscow // TelecomDaily, 01/25/2012
Story
Rostelecom // rbc.ru
Rostelecom, NWT and Uralsvyazinform acquired a 71.8% stake in OAO NTK
Rostelecom acquired 39.87% of ordinary shares of Bashinformsvyaz
Rostelecom consolidates Orenburg-GSM and Volgograd-GSM
Rostelecom increased its ownership stake in CJSC Volgograd-GSM to 100%
Rostelecom bought cellular assets from SMARTS
Rostelecom consolidated 100% of National Telecommunications shares
The telecom operator "Sky Link" entered the "Rostelecom". //itar-tass.com. Archived from the original on August 5, 2012. Retrieved July 28, 2012.
Practical year of Svyazinvest // J-l Standard, No. 12(95) December 2010
Inna Erokhina, Anna Balashova. Svyazinvest was given the go-ahead // Kommersant, No. 196 (4251), 10/21/2009
http://svyazinvest.ru/docs/documents/FAQ_SVI_27.05.2010_1_-_clean.doc
Plan for organizational changes in Svyazinvest. Kommersant No. 196 (4251) (10/21/2009). Archived from the original on February 9, 2012. Retrieved August 14, 2010.
Inna Erokhina. Consolidated "daughters" // Kommersant, No. 166 (4221), 9.09.2009
Collect bit by bit Expert Online, 6.10.2009
Rostelecom plans to close the deal to buy Sky Link, News, RIA News(February 3, 2012). Retrieved February 5, 2012. "The largest Russian telecommunications operator Rostelecom expects to close a deal to buy a 50% stake in CDMA operator Sky Link by the end of the first quarter."
The number of subscribers of "home" broadband Internet access in Russia in August increased by 1.5% to 9.88 million people // PRIME-TASS, 8.10.2009
Decisions of the Annual General Meeting of Shareholders of OJSC Rostelecom
Operators joining Rostelecom notified stock exchanges of the date of termination of activities
Rostelecom announces the legal completion of the process of creating a combined company
Rostelecom does not sound // Kommersant, No. 90/P (4631), May 23, 2011
Decree on the reorganization of Rostelecom
Ownership structure
Rostelecom consolidated the Sky Link group
Rostelecom, ordinary share
The Board of Directors of Rostelecom elected I. I. Rodionov as Chairman
Rostelecom has a new CEO CNews.ru, July 13, 2010
Macro-regional branches
Rostelecom plans to set up a special branch in summer 2010 to manage cellular assets CNews.ru, 04/09/2010
COMNEWS: Svyazinvest sent subscribers for re-registration
CNEWS: The authorities fulfilled Beeline's old dream

MOSCOW, March 27 - Prime. The resignation of the president of the country's largest telecom operator Rostelecom annual turnover almost 300 billion rubles Alexander Provotorov, discussed since September last year, approved by the board of directors of the company. He was succeeded by the co-founder and former head of the broadband and pay TV operator National Cable Networks (NKS, a subsidiary of Rostelecom) Sergey Kalugin.

Both Provotorov and Kalugin are on the list of candidates for the company's new board of directors, which will be elected at annual meeting shareholders in June.

Provotorov, who headed Rostelecom for more than 2.5 years, is a member of the team of the former head of the Ministry of Telecom and Mass Communications, and now an assistant to the President of the Russian Federation, Igor Shchegolev. Provotorov headed Rostelecom in July 2010, in the summer of 2012 his contract was extended until July 2015.

Prior to joining Rostelecom, Provotorov was the first deputy general director of Svyazinvest (owns 45.29% of the operator's shares), where he developed a model for reorganizing companies. Having headed the operator, more than 55% of whose shares are collectively controlled by the state, Provotorov completed the first stage of the reform, under which in the spring of 2011 eight subsidiaries of Svyazinvest were merged with Rostelecom, which as a result turned from a long-distance operator into a multiservice company . The second stage of the reform, involving the accession to Rostelecom of the state holding itself with its subsequent liquidation, is planned to be completed in October 2013.

Under Provotorov, the company's strategy was adopted, which involves the development not only in its traditional fixed-line segment, but also the strengthening of positions in such promising sectors as mobile connection, pay TV, broadband internet, cloud technologies.

Under his leadership, the company has implemented many large-scale projects, including an unprecedented project in terms of timing and scope of work to organize video surveillance of the presidential elections in the Russian Federation in March 2012. Rostelecom created the infrastructure " e-government"Russia and launched a single portal of public services, created a system of interdepartmental electronic interaction (a key component of "electronic government"), developed and launched in 2012 the National cloud platform O7.

In addition, Rostelecom became the leader Russian market pay TV and fifth in terms of the number of subscribers mobile operator. During the time that Provotorov was in charge of Rostelecom, the company demonstrated revenue growth: in 2010 it amounted to 275.7 billion rubles (according to IFRS), in 2011 - 296 billion rubles, in the first 9 months of 2012 - 238.7 billion rubles.

History of confrontation

After the change of leadership of the Ministry of Telecom and Mass Communications, which was headed by Nikolai Nikiforov in 2012, Provotorov's resignation became a matter of time, sources in the telecommunications market said. Nikiforov, as well as Deputy Prime Minister of the Russian Federation Arkady Dvorkovich, who oversees the telecom industry, have repeatedly criticized the leadership of Rostelecom for ineffective strategy and investment program, as well as a drop in share prices below the market.

However, according to sources, the real reason lay in the ministry's desire to neutralize the influence on the management of the state-owned company from the Marshall Capital investment fund founded by businessman Konstantin Malofeev, where Provotorov worked before joining Svyazinvest. Until recently, Malofeev was the largest minority shareholder in Rostelecom (in February he sold his 10.7% stake to the structure of Arkady Rotenberg), he was also called one of the ideologists of the reform of the Svyazinvest group and a friend of Shchegolev.

Shortly after Shchegolev became the head of the Ministry of Telecom and Mass Communications in 2008, and Malofeev became a shareholder of Rostelecom, MapCap representatives began to occupy senior positions in the companies of the Svyazinvest holding. Until now, Rostelecom's board of directors is largely made up of people associated with MarCap.

In September 2012, the Ministry of Telecom and Mass Communications prepared a draft directive providing for the resignation of Provotorov and the appointment of the current general director of Svyazinvest, Vadim Semyonov, as the head of the state operator. However, this initiative was blocked by the administration of the President of the Russian Federation, where Shchegolev works. In November 2012, the houses of Provotorov and Malofeev were searched as part of the Nutritek investigation into the theft of a $225 million loan from VTB. However, Malofeev called these searches pressure to replace the leadership of Rostelecom.

In February, the Ministry of Telecom and Mass Communications repeated its attempt to change the management of Rostelecom, proposing a new candidate, Sergei Kalugin. Provotorov himself wanted to leave the post of president of the state operator - he was burdened by the atmosphere around the company, said a source close to him. As a result, the Kremlin did not object to the appointment of Kalugin, as he is a "neutral candidate."

Provotorov left Rostelecom with an impressive reward: he will be paid annual bonus in the amount of 29 million rubles and a "golden parachute" for 200 million rubles for early departure from the company. He intends to send a significant part of these funds to charity, Provotorov told Prime.

Neutral candidate

Sergey Kalugin was born in 1966, in 1991 he graduated from the Faculty of Economics of Moscow State University. He worked as an economist, managing director for investments in Inkombank, president of IFC Inkom Capital. Since 2000 - General Director of RTR-Signal OJSC.

Kalugin is one of the founders of OAO NKS, established in 2001, of which he was the general director in 2001-2007. In 2005, the company was acquired by Suleiman Kerimov's Nafta group, merging it with its subsidiary Mostelecom into the National Telecommunications (NTC) holding. In 2008 NTK was sold to a group of investors headed by Yuri Kavalchuk's National Media Group (NMG). In 2011-2012, 100% of NTK was bought out by Rostelecom, in April 2012 Kalugin left the company.

Industry analysts find it difficult to comment on the appointment of Kalugin - he is little known to the market. However, they doubt that his arrival will radically change the strategic directions of the operator's development: the company still needs to reduce dependence on traditional services and increase the share of businesses with long-term growth prospects. First of all, we are talking about cellular communications and broadband access - both fixed and mobile, analysts are sure, simplified by the Prime agency.

Minority shareholders were optimistic about the news of Kalugin's appointment as president of Rostelecom. "We have no reason to be negative about the appointment of Sergei Kalugin as president of Rostelecom. As a public manager, we do not know him, but we hope that with his arrival the dialogue with minority shareholders, interrupted under Provotorov, will resume, and the company will become more transparent. This should favorably affect the capitalization of Rostelecom, which, in our opinion, is undervalued today,” Denis Kulikov, executive director of the Association for the Protection of Investor Rights (IPA, represents the interests of minority shareholders), told Prime.

"Kalugin is one of the founders of NKS, the most promising operator of broadband access and pay TV in Moscow, the purchase of which by Rostelecom was once supported by API. If he extends the experience gained in NKS to Rostelecom, this will have a positive effect on the operator," Kulikov added.

Vice President and Director of Rostelecom's Moskva macro-regional branch Dmitry Bragin, who served as deputy general director of NKS under Kalugin's leadership, says that he has developed an exceptionally positive attitude towards the newly appointed head of the state operator. "Kalugin is a knowledgeable, competent person who has achieved a lot. He can handle any task," Bragin said.

Yury Dombrovsky, head of the Association of Regional Telecom Operators (AROS), called Kalugin's appointment "a good choice for Rostelecom." created an excellent company operating in the Moscow market,” said Dombrovsky.

The number of subscribers and Internet users continues to increase today, so the question remains relevant: "Which operator to choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the opinions of employees about Rostelecom?

About company

The market of telecommunication services in our country is steadily developing. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It occupies far from the last positions, but it is not included in the "big three" operators. What services does the company provide?

Local and long-distance telephony.
Interactive TV.
Cellular.

Company activities

Rostelecom performs various activities related to the creation and development of e-government, ensures the functioning of elections, etc. It is the leader in the market of telecommunications services provided by Russian government bodies and corporate users. It occupies a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in the Russian Federation, with a total length of 500,000 km. According to international credit ratings, the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles, net profit - more than two billion rubles.

Rostelecom as an employer

The company is a major employer, providing official employment, a full social package, stable workplace, white wages without delay. Often celebrated with positive side team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, installation is carried out even with poor line parameters. The priority is to capture the market, fulfill and overfulfill the plan, and not personnel. Recruited in the staff mainly and sellers, and other specialists are reduced. Work in Rostelecom, the reviews of employees about which you need to study before passing the interview, differs depending on the department and region.

Positive staff feedback about the company

Employees note that recently the company has changed for the better, and a positive development trend is outlined. The few positive reviews of Rostelecom employees reflect the following advantages of the employer:

work is stable, simple and understandable, competently organized;
possibility career development in a prestigious company;
acceptable working conditions;
close-knit team and high;
increase in salaries and funding after the change of leadership in a number of regions.

Negative feedback from employees about Rostelecom

According to employees, the old qualified specialists of the company have been reduced to 90%. Large layoffs have meant that new and remaining employees are forced to take on a number of responsibilities of those who have been made redundant, with wages the same level. Employees of Rostelecom reacted negatively to the policy pursued by management in relation to personnel. Many reviews point out the same shortcomings of this employer.

Management incompetence.
Unfavorable socio-psychological climate.
Bureaucracy and red tape. Software works very poorly, before you do something, you need to coordinate your actions with many people. Contracts are concluded for a long time, about a month.
High staff turnover. There is no competent personnel policy. They do not retain, do not appreciate good specialists.
Small worthy only for top managers.
Traditional modes of communication are broken. Outdated equipment, cables, gaskets, etc. Major repairs are not planned. The company is not able to provide high-quality communication even for its employees.
Fitters buy equipment and pay for gasoline at their own expense.
They misinform applicants at interviews and clients.

Work at Rostelecom, the feedback from employees about which should make the management think about the problems of the company, is characterized by a high workload and low motivation of the staff. Many were not satisfied with the 35% bonus, depending on the loyalty of the senior management, big fines up to 95%. At the head office of the company, the appeals and complaints of employees are not commented in any way.

Customer reviews about the provider "Rostelecom"

A huge number of reviews have been written about Rostelecom, among them there are both positive and negative ones. Among the advantages of the services provided by the provider, customers distinguish:

favorable conditions and prices according to tariffs;
stable wi-fi;
in terms of television, they note the archive and a clear image.

Generally dominated negative feedback Rostelecom employees and consumers. The predominance of negative opinions about this provider can be partly explained by the fact that, having not found understanding in the company's support service, a frustrated client is more willing to express his dissatisfaction. Consumers of Rostelecom services note a number of shortcomings.

line quality, Maintenance and services at a low level.
Service missing. Irresponsible attitude towards customers.
Poor quality support and technicians.
They don't deal with customer complaints.

Why are Rostelecom's customers dissatisfied?

Many customers note a very low Internet speed, often not at all corresponding to the one stated in the tariffs, constant departures, interruptions and disconnections of the Internet. The provider "Rostelecom", reviews of which are mostly negative, according to many consumers, misinforms customers. Receipts for payment are sent late, and then a penalty is charged. Often there are technical problems with the processing of consumer payments.

"Rostelecom Contact Center", reviews of employees and customers about which are very contradictory, also causes a lot of criticism. Consumers say that it is very difficult to get through to technical support, support service workers do not delve into the problem and try to quickly end the conversation, do not answer questions, use the same memorized phrases during negotiations, in addition, they pick up the handset at the workplace so that customers do not annoy with calls.

Clients of the Moscow region left negative feedback about Rostelecom, as the company did not conclude agreements with payment systems and terminals, which led to consumers incurring additional costs and experiencing inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not connect services home telephony immediately after the payment, but only after three days.

Conclusion

Big number negative reviews about Rostelecom are a wake-up call. Feedback from Rostelecom employees also reflects fears that the company is falling apart. It is extremely important for the company to take into account the opinions of ordinary employees, as they are the foundation of the organization.

The Russian telecommunications market is developing. In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not withstand competition, will either rebuild or disappear from the market.