Automation of logistics processes of the enterprise. Automation of production and logistics processes. Warehouse logistics automation - a way to reduce enterprise losses

Below is a brief description of the MRPII functional modules. Business planning. The process of forming an enterprise plan of the highest level. Long-term planning, the plan is drawn up in terms of value. The least formalized decision-making process. Sales and activity planning. The business plan is converted into sales plans for the main types of products (usually from 5 to 10). At the same time, production capacities may not be taken into account or taken into account on an aggregated basis. The plan is medium term. Production planning. The sales plan by type of product is converted into a volumetric or volume-calendar plan for the production of types of products. Species here refers to families of homogeneous products. In this regard, for the first time, products act as planning and accounting units, but ideas about them are of an averaged nature. For example, we can talk about all front-wheel drive passenger cars produced at the factory without specifying the models. Often this module is combined with the previous one. Formation of the production schedule. The production plan is converted into a production schedule. As a rule, this is a medium-term volume-calendar plan that sets the quantities of specific products (or batches) with the timing of their manufacture. Planning of requirements for material resources. In the course of planning at this level, the need for material resources necessary to ensure the production schedule is determined in quantitative terms and in time. Planning production capacity. As a rule, calculations are performed in this module to determine and compare available and required production capacities. With minor changes, this module can be used not only for production facilities, but also for other types of production resources that can affect the overall capacity of the enterprise. Such calculations, as a rule, are made after the formation of plans for almost all previous levels in order to increase the reliability of the planning system. Sometimes the solution of this problem is included in the module of the corresponding level. Operational production management. Here operational plans-schedules are formed. Parts (batches), assembly units of a deep level, parts (batches) of an operation, etc. can act as planning and accounting units. The period covered by operational planning is short (from several days to a month). The above modules are mainly designed to automate the following standard logistics business processes:

Order management

Purchasing management

Inventory Management

Production of goods and services.

Production management in the mrpii standard

Production management is one of the most complex elements of the MRPII business logic. Production management includes two main stages: planning and scheduling production. Long-term, medium-term and short-term plans are created at various organizational levels and cover various time periods. Created at the highest level, long-term plans reflect the strategic goals of the organization. They become the basis for medium- and short-term plans. Medium-term plans are subdivided into employment plans, enlarged plans for the formation of reserves or production, load plans, plans for capacity upgrades, contracts with suppliers. These enlarged plans are the basis for building short-term plans. Short-term plans typically cover weeks to months and include product release schedules, component production schedules, material supply schedules, operational production schedules, and capacity utilization schedules. Production schedules are short-term plans for the production of goods or end products. Production planning includes the following steps:

Sales forecast and fixation of actual demand for each type of product. It shows the quantities to be sold in each time period (week, month, quarter) of the planning horizon (usually 6 to 18 months).

Consolidation into a common forecast of data for all certain types products and services.

Converting the total demand in each period to number of workers, equipment and other components of the production capacity required to satisfy it.

Development of alternative schemes for the use of resources to ensure production capabilities that satisfy the total demand.

Selecting from alternatives the capacity plan that satisfies demand and best suits the organization's objectives.

Step 5 assumes that the production system must meet the forecasted demand. There are, however, cases where production capacity cannot be scaled up, or where it is more profitable to produce less than projected or actual demand. In ERP systems, it is assumed that the purpose of the enterprise is to satisfy demand. The following issues are central to production planning:

How many production resources of each type are available?

What level of power provides a resource of each type?

How is capacity determined based on available resources?

How much does it cost to change capacities up or down?

The main sources for determining the capabilities of the enterprise in the development of medium-term plans are: basic and overtime working time; stocks of products formed in previous periods; subcontracts for the supply of products or the performance of services by external partners. There are the following types of medium-term plans: balanced and a plan with a fixed level of power. Balanced plan. At any point in time, the available capacity is equal to the demand resulting from the projected demand. Plan with a fixed level of power. Capacities are constant over the entire planning horizon. Deviation of fluctuating demand from the capacity of fixed production capacity is compensated by inventory, pent-up demand, overtime and subcontracts. The production schedule is created based on order information, demand forecasts, inventory status, and production capacity. During the construction of the schedule, the schedule options are checked for underload or overload of production capacities. The chart is dynamic and is updated periodically. At the same time, the problem of taking into account the progress of production is solved, the beginning and end of the planning horizon are shifted to the right, and the assessment of demand is revised again. Due to the fact that the magnitude of demand in remote periods, most likely, changes less and less as the time interval approaches, the requirements for the accuracy of demand estimates for initial periods are higher than for remote ones. Currently, the production schedule is calculated automatically by modern systems based on system information and estimated demand and inventory levels, but the final decision on the adoption of the plan is made by a person. As a real application, consider the Oracle Applications ERP system. This system for large manufacturing enterprises is installed at GM, BMW, the Magnitogorsk Iron and Steel Works and many other enterprises. In the basic configuration, on standard ISO business processes, it performs a daily (or rather, nightly - during off-hours) calculation of the production plan. According to this plan, the enterprise works all day. The plan includes all characteristics up to individual tasks for a specific production unit. The next day, the plan is adjusted according to incoming orders, current market conditions, current, forecast and available stocks, as well as changes in existing production capacity. Source of cost savings in process automation: reducing confusion in production, reducing planning costs, accurate and understandable tasks can increase labor efficiency; the system allows you to control the implementation of tasks at the enterprise.

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The importance of properly functioning logistics in times of crisis

One of the fastest growing areas in terms of the use information technologies is logistics. In fact, logistic approach to processes means the desire to move inventory in the maximum possible volume in the minimum time, taking into account the various restrictions imposed. Such an approach is not always given due attention in an economy oversaturated with money and long-term projects, which, as a rule, contribute to excessive demand and somewhat relax enterprises. The number of personnel and their salaries are growing, while the quality of movement of goods along the value added chain leaves much to be desired. And only the most advanced enterprises - industry leaders, who live every working day as if it were their last, are able to prepare for possible troubles in "peacetime". It is in such enterprises that the right people who form and control the right logistics processes.

Rice. 1. Warehouse business processes

The less attention to logistics, the higher the losses of the enterprise during the crisis

During the crisis, the struggle for each client intensifies. In a credit-overheated market, customers could line up with suppliers. Now, as virtually every business carefully analyzes what is worth paying for and what is not, attention to detail and quality of service are turning from marketing slogans into everyday realities.

The storekeeper was looking for goods in the warehouse for an unreasonably long time? Tomorrow another supplier will ship this product to the same customer. Still found a product, but mistakenly shipped a similar one? In the best case, on the same day, this product can be politely asked to be picked up and never brought back.

If we calculate the total annual lost profit from lost customers and, as a result, a practically non-renewable loss of market share, the situation very quickly ceases to be optimistic for the enterprise.

Warehouse logistics automation - a way to reduce enterprise losses

Until the losses of the enterprise exceed all conceivable limits, solving logistical problems using modern systems automation, as a rule, can be postponed "for later" due to the objective priority of marketing and sales, which are at the forefront of the business. It should be noted that the timely establishment of order in the relevant rear units is an equally important managerial and accounting task, especially during a crisis period. First of all, it makes sense to organize at least an address space in the warehouse, thereby increasing the accuracy of accounting. Penalties of major retail chains for erroneously delivered goods - not The best way maintaining the morale of the company's staff, especially during a period of increasing non-payments. It is at this difficult time that it makes sense to use an information system that allows automatic selection of goods from storage places in the warehouse. It is this process that takes up to 60% of the total time of all warehouse operations.

Rice. 2. Organization of address storage in a warehouse

Automation of transport logistics - assistance in eliminating problem areas of cargo transportation

Idle time of own and client transport on the territory adjacent to the warehouse is another opportunity to lose clients forever. Can a single information space be redundant for an enterprise, allowing managers, logisticians and dispatchers to take into account and optimally manage the delivery of goods to industrial, trade and forwarding enterprises? Instead of getting confused with complex spreadsheets, with the introduction of an automated transportation management system, it will be possible to get a current picture of order fulfillment for customers at any time "on a click". And this is not to mention transportation planning and advanced analytics inherent in systems of this level. Identification of deviations from the established standards will help to eliminate problem areas of cargo transportation.

Rice. 3. Functionality of the automated transport management system "1C-Logistics: Transport Management".

According to the report of the Minister of Transport and Communications I.E. Levitin, the cost road transport in Russia one and a half times higher than in developed foreign countries. The size of the transport component in the final cost of production reaches fifteen to twenty percent (15-20%) against seven to eight percent (7-8%) in countries with developed economies. In most cases, the reduction in transportation costs as a result of optimization and automation of processes can amount to millions of rubles a year.

One of the key problems that arise in the process of cargo transportation is the inefficient use of models and types of vehicles due to the lack of algorithms for their selection, taking into account the maximum use of lifting characteristics. An absolute benefit from the introduction of a transportation automation system is the control of the load factor of vehicles when completing flights.

Another leverage for reducing transport costs is tracking the quantitative and technological coefficients of transportation performance efficiency (KPI). The automated system calculates each of them and provides all the necessary information to responsible employees for making informed and timely management decisions.

To reduce transportation costs and speed up the execution of operations, zoning of delivery addresses and additional filtering of transportation jobs by delivery zones when completing flights are also used. This avoids unreasonably high vehicle mileage due to the lack of optimal routing algorithms. As a result, significant savings in fuel and lubricants, which during the crisis will not hurt at all.

Implemented an automated warehouse management system – reduced personnel costs

When there is less money on the market as a whole, they immediately begin to diligently count at every enterprise - in almost all areas of work, the struggle to minimize costs begins. At Russian warehouse complexes, the fund wages can reach 30% - 60% (or even more) of the total cost of warehouse operation. But as soon as an automated warehouse management system starts working at the facility, from 30% to 50% of warehouse personnel become redundant (data from AXELOT projects). This staff can be safely redirected to other vacant areas of work that meet the qualification requirements. But the remaining storekeepers will not have to feverishly rush around the warehouse in search of goods that have gone missing somewhere. Savings from the release of warehouse staff in a year are not difficult to calculate, and in many cases they exceed the total cost of a warehouse logistics automation project, including the cost of services, software and the necessary radio equipment to support barcoding technology.

Rice. 4. Excerpt from an example of calculating the payback of a warehouse automation project based on "1C-Logistics: Warehouse Management"

Automated control system allows you to increase the speed of the warehouse and optimize the storage area

Time becomes even more valuable during a crisis - one of the key logistical parameters. If a warehouse does not ship fast enough due to poor logistics, this results in unsatisfied demand. What yesterday the client of the enterprise was ready to buy immediately, today can turn into a stale product for a fairly long period. And for this product you will need to pay the supplier, thereby increasing unnecessarily inventory. As a result, instead of increasing turnover and profits - freezing stocks and rising costs. These costs, individual for each enterprise, can also be calculated for a period and sooner or later come to the conclusion that it was more correct not to lead to losses from the very beginning. The operation of any warehouse complex costs money. These costs can be easily recalculated per unit of area and per unit of time, that is, how much does it cost the enterprise an hour of warehouse operation or storage of goods on an area of ​​1 sq. m. From the above example, it follows that the operation of automated placement of goods, releasing 500 out of 4000 sq. m. m warehouse, leads to savings of about 2 million rubles a year. This is a lot of money even in non-crisis times.

Rice. 5. Automated selection of goods in the system "1C-Logistics: Warehouse Management 3.0"

Additional income of the enterprise from the provision of safekeeping services is another result of warehouse automation

In many cases, warehouse space is not used efficiently enough. But even if this is not the case, during periods of crisis, the demand for certain commodity groups. At the same time, there is still a shortage of warehouse space in large cities. As soon as the warehouse automation system “squeezes” the storage places to the maximum, it immediately becomes possible to diversify the business to use the freed up warehouse space to provide safekeeping services (which are much more financially interesting than regular rent) to other enterprises. The same staff in the same territory is involved, and instead of costs - income. In this case, the basic functions of the warehouse automation system are supplemented by the so-called billing for the calculation of services rendered. This means that almost every warehouse operation can be systemically charged, and this provides an opportunity to transparently and reasonably provide services to bailors on a commercial basis.

Rice. 6. One of the forms of the report of the safekeeping warehouse, created in "1C-Logistics: Warehouse Management"

Logistics automation solutions: "1C-Logistics: Warehouse Management" and "1C-Logistics: Transportation Management"

I would like to draw attention to distinctive features joint solutions of the company "1C" and the company AXELOT "1C-Logistics: Warehouse Management" and "1C-Logistics: Transportation Management". Work in the mass market initially implies the maximum possible accessibility for the consumer and the alienability of the software product and related services. Most of the code for these software products related to the warehouse process logic is open for modification. In practice, this means that in the vast majority of cases, enterprises can implement the purchased software on their own. This requires at least one smart logistician and one competent automation specialist on a technology platform

Magazine "Loginfo"

The role of logistics in management modern enterprise whose activities are based on the principles of maximum economic efficiency, today it is difficult to overestimate. Tools and methods of logistics are applied in various areas management: with their help, human, financial, informational and inventory flows are managed. The entire complex complex of logistics for the movement of inventory items (logistics of purchases and sales, warehousing and stocks, transport and production logistics) can be combined into a single area of ​​​​logistics knowledge - Supply Chain Management (SCM).

In practice, the use of the DRM mechanism for an enterprise means optimizing the entire path of movement of goods and allows you to control each stage of the movement of goods, documents, information, taking into account all transactions between counterparties. This technology makes high demands on the organization of interaction within the enterprise, between its divisions and with external companies, as well as on the level of information equipment of the enterprise. Therefore, the DRM system for most enterprises in our country is still a goal, on the way to which it is necessary to consistently improve all parts of the supply chain.

Optimization of the warehouse as the main link in the supply chain

For each company, depending on its specifics and needs, there is its own answer to the question of where exactly to start debugging the DRM mechanism. According to management theory constraints, you should always start by looking for bottlenecks and how to best exploit them. In most cases, such a "bottleneck" is primarily warehouse operations. Here we are talking primarily about the implementation warehouse management systems (WMS), which makes it possible to solve common starting tasks for many enterprises: creation of prompt access to information about the product, provision of high speed processes and reduce the number of errors in product identification, control over the work of personnel, etc.

In the future, after solving the problems of the basic level, the enterprise can use other WMS functionality, in particular, dispatching the loading of personnel and equipment, monitoring the performance of the warehouse, calculating the packaging of transport places of the order and managing the shipping area in the context of routes, integration with robotic complexes of storage systems and movement of goods. The list of functionalities of a powerful WMS is quite large. To significantly increase the speed of warehouse operations, as well as to minimize possible errors in their execution, all more businesses when implementing WMS, automatic identification systems are used - identification using linear or two-dimensional bar codes and radio frequency identification (RFID). When using barcoding, the information contained in barcodes applied to the goods, their storage places, equipment, documentation forms, etc., is read using special devices - scanners or terminals. In warehouses, the most modern on-line method of collecting and processing data using radio terminals is currently most often used. Radio terminals have various modifications, each of which is the most optimal for a certain stage of the warehouse process. So, for example, the most familiar hand-held terminals most organically fit into the control or packaging procedures. They are good where you do not need to process large amounts of data or use material handling equipment. Mountable terminals are best suited for placement and selection procedures - full-screen models with a large external keyboard, which are used by drivers of stackers or self-propelled carts. And for the acceptance operation, which requires entering a large amount of new data, marking goods, working with documents, it is ideally mobile workplace, equipped with a full-fledged computer with wireless communication with local network, radio scanner, printer, battery and paper tray.

Attention should be paid to the common misconception that the use of terminals is impossible without barcoding. Actually it is not. Organize a more efficient technical process using mobile devices possible without total barcoding. Of course, the presence of a barcode further simplifies the work of warehouse personnel and reduces the number of errors in the execution of operations, however, this is not a fundamental condition for the introduction of an on-line method of work.

The difference between even more "advanced" RFID technology and barcoding is the ability to identify moving objects from a relatively large distance. Identification is made by reading radio tags, and the latter do not have to be located in the visibility zone of the reader. Radio frequency identification greatly increases the speed of warehouse operations; however, its use is limited by high cost (for example, the cost of applying barcodes and radio tags differs significantly) and the lack of uniform world standards.

Although automatic identification has a number of indisputable advantages, in some cases, for the organization of uninterrupted and well-functioning warehouse operation, an enterprise will only need to implement WMS using visual identification, when all tasks for warehouse personnel are printed on paper. According to AXELOT practice, the use of "paper" technology is justified in the absence of excessively high requirements for the speed of operations, with deadlines automation and a relatively modest budget. So, for example, when implementing WMS in a warehouse that is in the process of moving, the use of visual identification will be optimal both in terms of timing and functionality.

Transportation management - minimization of transport costs

Transportation management is understood as the management of the fleet (if the enterprise has one), and the process of transporting goods as a whole, regardless of the types of transport used. Transportation optimization as another link in the supply chain is designed to organize the exchange of information (in particular, up-to-date reports to assess the efficiency and quality of work performed) between the company's departments involved in the transportation process, ensure the efficient use of vehicles, control over their location and condition of goods and etc. The growth in cargo traffic and the need to improve the level of service makes the above optimization tasks more and more relevant. Their solution seems possible by carrying out appropriate organizational measures in combination with the introduction automated systems transportation management.

Automated transportation management systems have, among other things, such functionality as:

registration and control of the fulfillment of the needs for the transportation of goods arising on the basis of orders from buyers, orders to suppliers, invoices for internal movement;

registration and control of the execution of tasks for the transportation of goods;

formation of flights to carry out the transportation of goods specified in different tasks and control of the execution of flights with tracking the passage of the route by the vehicle;

registration and control over the execution of applications for the allocation of vehicles to perform the generated flights;

formation of analytical reporting documents, allowing to evaluate key indicators the efficiency of transportation performed by types of vehicles and analyze the accumulated statistical data

Additionally, as part of the functionality of transportation automation systems, visualization of routes and locations can be performed vehicle on the electronic cards, implemented the possibility of using GPS-navigators.

An automated transportation management system is usually integrated with the purchasing and sales modules of the corporate information system, the WMS system and the fleet management system (if any).

The result of transportation optimization is an increase in the quality and accuracy of order fulfillment, a reduction in personnel costs, a decrease in the unit cost of a unit of transported cargo, a decrease in the number of idle runs, etc.

Supply chain automation is a must for large enterprises

The problems associated with the performance of the supply function are most often encountered by quite large enterprises having an extensive network of branches and subsidiaries. The main difficulty here is to ensure the consolidation of information about the needs for materials and equipment of all departments. In this case, there is a need to automate the supply process by introducing a specialized information system. In the practice of AXELOT, the most typical example of such a project is the automation of the logistics management system, which includes 400 jobs. This system covers 21 branches of the customer's enterprise and 18 subsidiaries in a single information space, ensuring the accurate execution of a number of logistics tasks related to the collection and processing of the needs of these departments, interaction with suppliers, procurement planning and control of their execution, etc. A full cycle of automated business the process of consolidation, processing and execution of purchases includes four blocks of interconnected functionality:

The optimization of processes related to inventory management does not begin and is not limited to the automation of warehouse operations, transportation, supply, etc. Before installation automatic system requires the creation of a well-thought-out scheme for managing certain logistics processes, carrying out certain organizational change followed by an implementation project. However, the widespread use of automated supply chain management systems just allows us to say that logistics is becoming modern in the full sense of the word, meeting the current urgent needs of enterprises as much as possible.

Daria Lyubovina, project manager

The emerging market relations in Russia require a revision of approaches to the management of each business entity. Most enterprises are organized traditionally - on a functional basis, when a leader is at the head, who is subordinate to various departments. Such a management organization is based on the principle of division of labor and specialization, but such a structure has disadvantages:

the isolation of the work of each employee from the results of the work of the institution as a whole, i.e. the employee's idea of ​​the effectiveness of the organization does not go beyond the scope of his unit;

the desire of employees to perform their duties in such a way that they satisfy senior manager, i.e. there is no interest in making the results of the work convenient for general use within the company;

difficult exchange and possible distortion of information between departments due to their isolation.

The organization of institutions on a functional basis prevents the extraction of various benefits associated with the consideration of activity as a process and the allocation of various flows within this process (material, financial, informational, etc.).

The functional isolation of individual departments, even in the presence of highly qualified personnel, can hinder the increase in the efficiency of the entire system as a whole. Therefore, one of the most important conditions for the successful functioning of the organization is the availability of such an information system that would allow to link together all activities and manage them based on the principles of a single whole. The solution of the outlined problems lies in the field of information logistics, the object of study of which is the information flows that accompany business activities.

As you know, the main task of information logistics is the organization and structuring of data flows that accompany the material flow. Let's look at this problem from a different angle, abstracting from material flow and present the document itself as a primary object, and not as information accompanying the cargo. In most cases, a document, like a certain product, goes through the stages of creation (“processing of raw materials”), formation (“production”), processing (“sales”), transmission (“transportation”) and storage (“warehousing”). Suppliers and consumers of documents are employees, business partners and customers of this enterprise. Thus, we can call "planning, management and control" of the flow of documents at the enterprise "logistics of enterprise business processes" Gleb Popov Logistics for business processes //Director IS, #02/2004.

At the enterprise information flow' represents a flow electronic documents, Email etc. It is the "paperless" workflow that is the only means of ensuring minimum terms delivery and processing of information with minimal costs. What, in fact, is the goal of the concept of information logistics Hessig K., Arnold M. Information logistics and workflow management // Problems of theory and practice of management. 1997. No. 5. Rodkina T. A. Information logistics. M.: Exam, 2001..

The implementation of a similar idea that allows you to manage and control joint work personnel and software, is "workflow management" ( workflow management), which is an IT-based enterprise business process logistics management. Koulopoulos Thomas M. Necessity workflow. M.: VestiMetatechnology, 2000. Kalyanov GN Theory and practice of reorganization of business processes. M.: SINTEG, 2000.]. Workflow-systems are also sometimes referred to as "business management systems" ( business operating system) or "logistics management systems" ( logistics control system).

By connecting business process participants with the help of IT, workflow management turns into an effective means of implementing the concepts embedded in business process logistics. When included in this scheme IT tools are formed new components: software and hardware; systems operation; ensuring the operation of data transmission channels, etc.

To manage the actions of personnel defined by the business process model is not the task of information logistics. It's a task workflow- a system that integrates and manages software at the workplaces of personnel.

Figure 3.1. - Relationship between workflow system and information logistics

Otherwise, logistics covers all levels information support business process, including support for operational properties computer systems, on the basis of which workflow management is built.

Verbatim workflow stands for “workflow” and is defined as “the technology of computerized support or automation of business processes in whole or in part”. The basic principle of technology is to ensure the performance of functions by specific employees at the right time.

technology issues workflow is engaged international organization Workflow Management Coalition (WfMC) -- www.wfmc.org). In ee standard workflow- the system is described as "a system that completely defines, manages and ensures the execution of business processes in the form of "workflows" using various software tools (PS) in accordance with certain procedural rules." The purpose of such systems is to automate processes involving combinations of operations performed by a person, especially those in which he interacts with IT tools.

Thus the system workflow automates a process, not a function. The emergence of the system and PS workflow is the reaction of the IT market to the introduction of new principles in enterprise management and the migration of the management system from function-oriented to process orientation. Virtually all previous solutions have been able to quite effectively automate individual operations and functions, rather than a process (for example, a sales function that is part of the customer service process). Compared to them, the system workflow provides the following real benefits:

for the organization: increased control over the implementation information tasks increases privacy and tightens access control;

for client: the quality of service improves, its efficiency increases, access to company representatives is simplified;

for staff: each worker sees the list of functions and can organize his work accordingly, which results in flexibility in work, speed of execution and a high degree of comfort;

for guidance: workflow allows decisions to be made at the right moment and provides sufficient information so that management can effectively intervene in the process; workflow enables managers to act faster and more competently, providing constant access to information about the status of each order, and the monitoring system allows you to keep the situation under control and make this function more efficient;

for analyst: automation of procedures based on workflow provides him with all the necessary statistics and information for analysis.

Implementation workflow is one of the most effective ways to reorganize and improve business activities based on the application of information logistics methods. At present, there is a positive experience with the use of technology workflow for industrial automation. At the same time, class software workflow provides a container of data and documents for each unit of work and automatically routes the movement of such containers according to business rules to the users or “roles” specified in the Overview process definition workflow //http://www.kit.ru/website/DWC_lotus.Nsf. This especially well reflects the technology of processing the initial information when creating information products.

Workflow management begins with building a business process model. The most commonly used family of methodologies IDEF Mark D. A., McGowan K." SADT- methodology of structural analysis and design". M.: Metatechnology, 1993 with graphic notation, visually defining the interaction of business process participants with information resources. Workflow management systems in many cases include visual tools for building process models. At the same time, standards for internal notation workflow- the system does not exist - the main primitives are usually a certain "block" as the execution of some function by the performer, and a line with an arrow as a condition for the transition from one block to another. Analyst working in workflow-system, similarly models a business process.

An example workflow-system is a comprehensive system for managing workflows and organizing confidential document management OPTIMA Workflow, which is designed to manage the processes of creating, processing, replicating, storing documents and other information objects, as well as to organize and automate the execution of basic office work procedures. The use of the system provides the organization as a whole with the achievement of a new quality in solving such issues as:

creation of a fully functional system for monitoring the execution of instructions with a single repository of documents and its optimal systematization;

formalization technological processes formation, approval and processing of documents, the relevance and reliability of their distribution schemes;

improvement of control over the implementation of the processes of formation and processing of documents, regulation and management of the document management system;

increasing the degree of security of data involved in document flow, ensuring their confidentiality through the use of FAPSI-certified digital signature and encryption systems;

independence of work on documents from the personal qualities of the staff due to the automatic execution of most formal actions;

the possibility of adapting accounting and analytical systems in the organization to the processes of movement of documents along their technological routes;

the possibility of obtaining statistical and analytical reports characterizing various aspects of the activities of performers and the results of work on processing documents.