Sales Assistant Career Development. Job description of the assistant to the head of the sales department. I. General provisions

  • 24.11.2019
Sales coordinator responsibilities

Sale - difficult process communication with the client, which involves not only managers.

The effective work of the unit is ensured by a team of merchants, a manager and his assistant, a department coordinator, a secretary and an analyst.

In large companies, there is an employee for each position, and in small companies, responsibilities are often combined. For example, the functions of an assistant (secretary) and an administrator can be combined by one person. Let’s take a look at the responsibilities of each position.

Responsibilities of an Assistant Sales Manager

Assistant manager - his "right hand". An employee who understands how the department works is selected for this position. His task is to “unload” the manager by taking responsibility for routine duties. The assistant monitors compliance with the schedule of meetings, timely receipt of information and reporting, answers letters and calls from the boss.

The duties of the assistant to the head of the sales department also include the execution of instructions for the head. Each manager builds his own relationship with the assistant. The range of tasks may include booking tickets in case of business trips, preparing for negotiations, communicating with the team on behalf of the manager, and other tasks.

The assistant is a universal specialist. He understands sales, finance, training, time management, negotiation, knows foreign languages. One of the main qualities of such a specialist is resistance to stress, since the load is significant. The manager can give an order at any time of the day or night, send him on a business trip or give an urgent and complex task.

The position of assistant manager is one of the most significant and interesting. The assistant is the first to know important news and is always in the center of events. True, if the boss is not in a good mood, the assistant will also be the first to fall.

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A sales assistant whose job is to assist the manager may potentially be promoted if the manager is promoted career ladder. A place in the Company provides great opportunities and significant responsibility. A boss being late for a meeting with a partner can lead to the loss of a multi-million dollar deal.

The sales assistant provides communication between the boss and the team, resolving some of the issues with employees on behalf of the bosses. Its task is to give the manager the opportunity to deal directly with management, and not with routine.

Sales Administrator - Responsibilities



This employee of the company takes responsibility for the document flow and solving the daily tasks that accompany sales. AT big company, with more than a hundred sales managers, this position is indispensable. There should be control over contracts and reports, and if managers are busy with this, there will be no time left for sales.

The administrator controls the readiness of papers for signature, keeps minutes of meetings, monitors compliance with deadlines, and also draws up certificates for employees, additional agreements and other papers.

The sales administrator, whose duties are to ensure the uninterrupted flow of information between employees, also receives complaints from customers, helps to contact the right employee or resolve other current issues.

It is important to monitor the timely receipt of information, since missing an event from the life of the market and competitors can cost a round sum.

Sales Analyst - Responsibilities



Another person without whom the work of the department will not be effective is the analyst. Its main task is market and sales analysis. The specialist predicts trends, determines which of the company's products are in demand on the market.

To draw a conclusion about the success of the product sales, an analysis of the results of work for past periods is carried out, the actions of competitors, statistics and information from open sources are evaluated. The analyst also evaluates seasonal fluctuations in demand and sales of specific goods (product groups).

The training of a specialist depends on the specifics of the company. The bakery will analyze the demand for donuts and pies; to work in an online store, you will need knowledge of Google-Analytics and Yandex.Metrics. For b2b, it's a slightly different story. This market is more complicated, here you need to analyze not only your own results and information from the market, but also political and economic trends.

The sales analyst, whose duties are closely related to planning, provides information to management on demand. Information should be “packaged” in charts and tables for ease of perception.

This job requires analytical skills, the ability to work with large volumes of information, attention to detail, the ability to build a forecast, and an understanding of the sales process.

The analyst is also responsible for monitoring the performance indicators of sales managers. The results of individual merchants, departments as a whole are taken into account. The analysis of the results of telephone conversations is also carried out. For example, it turns out which product is used in great demand And is there enough in stock?

Sales coordinator - responsibilities



Like the previous ones, the position is administrative, that is, the specialist is not engaged in sales. The coordinator ensures the coordination of the work of the sales department with other divisions of the company, monitors the delivery time and receipt of money to the account. Also, the work of an employee may involve the preparation of reports.

The sales coordinator, whose duties are not only administrative, but also analytical, helps to reduce the burden on the manager and managers by doing part of the routine work. He helps to schedule meetings for merchants, monitors the implementation of agreements and processes information on clients.

Sales managers are the backbone of any department. It is on them that the profit of the company depends. But they cannot work effectively without assistants - an administrator, coordinator and other specialists who give merchants the opportunity to engage in sales, rather than analysis, preparation and filling out paperwork.

© Konstantin Baksht, General Director of "Baksht Consulting Group".

The best way to quickly master and implement the technology of building a sales department is to visit K. Baksht's sales management training "Sales System".



















JOB DESCRIPTION Assistant Chief sales department.
1. GENERAL PROVISIONS.

1.1. This job description defines functional responsibilities, rights and
Responsibility of the assistant head of the sales department.
1.2. Assistant to the head of the trading department is appointed to the position and dismissed by order CEO in the established current labor law okay.
1.3. The Assistant to the Head of the Sales Department reports directly to .
1.4. A person with a higher professional (economic or engineering) education and work experience in the field of product sales is appointed to the position of assistant to the head of the sales department.
1.5. The Assistant Sales Manager must know:
— legislative and regulatory legal acts, methodological materials on the organization of sales and supply finished products, standards and specifications for the company's products;
— methods and procedure for developing forecasts, long-term and current plans for production and sales of products;
— prospects for the development of the enterprise;
— prospects for the development of sales markets;
- methods for studying the demand for the company's products, wholesale and retail prices for products manufactured by the enterprise;
- the procedure for concluding contracts for the supply of products;
- rules for registration of sales documentation;
- the procedure for preparing claims to consumers and responses to incoming claims;
- organization of accounting of sales operations and reporting on the implementation of the implementation plan;
- funds computer science, communications and communications;
- internal labor regulations;
— rules and regulations of labor protection, fire safety and industrial sanitation.

2. FUNCTIONAL RESPONSIBILITIES.

Sales Manager Assistant:
2.1. Oversees the sales and distribution of the company's products
consumers in terms and volume in accordance with orders and concluded contracts.
2.2. Monitors the implementation of the plan for the sale of products, the state of stocks of finished products in the warehouse.
2.4. Keeps records of the fulfillment of orders and contracts, shipments and balances
unsold finished products.
2.5. Carries out control over the timely execution of sales documentation, preparation of the prescribed reporting on sales (supplies), implementation of the implementation plan.
2.6. Controls the timely receipt of funds for products sold.
2.7. Participates in the organization of exhibitions, fairs, sales exhibitions and other
product promotion activities.
2.8. Takes part in the preparation of forecasts, projects of prospective and
current plans for production and sales of products, in carrying out marketing research to study the demand for the company's products, the prospects for the development of sales markets.
2.9. Participates in the preparation of supply plans and their linkage with plans
production in order to timely ensure the fulfillment of orders and concluded contracts.
2.10. Participates in the consideration of consumer claims received by the enterprise and in the preparation of responses to claims, as well as in the preparation of claims to consumers in case of violation of the terms of contracts.

The assistant to the head of the sales department has the right to:
3.4. Make decisions within your competence.
3.5. Require management to create normal conditions for the performance of official duties.
3.6. Submit suggestions to improve your work.
3.7. Monitor the implementation of planned targets, the timely execution of instructions and tasks of the head of the sales department issued to the employees of the department.
3.8. Request and receive necessary materials and documents relating to the activities of the personnel of the sales department.
3.9. Engage in relationships with departments of third-party institutions and organizations to resolve operational issues production activities, which is within the competence of the assistant to the head of the sales department.
3.10. Represent the interests of the company in third-party organizations on issues
related to the production activities of the sales department.

4. RESPONSIBILITY.

The Assistant Sales Manager is responsible for:
4.1. The results and effectiveness of their activities.
4.2. Failure to fulfill their functional duties.
4.3. Inaccurate information about the status of the implementation of work plans for the sales department.
4.4. Failure to comply with orders, instructions and instructions of the head of the trading department.
4.5. Failure to take measures to suppress identified violations of safety regulations,
fire and other rules that pose a threat to the activities of the enterprise and its
employees.

5. MODE OF WORK.

5.1. The mode of operation of the assistant to the head of the trade department is determined in accordance with the Internal Labor Regulations established at the enterprise.
5.2. In connection with the production need, the assistant to the head of the sales department can be sent to (including local).

JOB DESCRIPTION OF THE ASSISTANT TO THE HEAD OF THE TRADING DEPARTMENT

Foreword

0.1. The document comes into force from the moment of its approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic check this document produced at intervals not exceeding 3 years.

1. General provisions

1.1. The position "Assistant to the head of the sales department" belongs to the category "Specialist".

1.2. Qualifications— Experience as an administrator, confident PC user, education not lower than secondary professional

1.3. Knows and applies:

— laws, resolutions, orders, orders, decisions and other regulatory legal acts of bodies state power and local government on trade matters;

— basics of labor legislation;

— rules and norms of labor protection, industrial sanitation and fire protection.

1.4. The assistant to the head of the sales department is appointed to the position and dismissed by order of the organization (enterprise / institution).

1.5. The Assistant Sales Manager reports directly to .

1.6. Assistant to the head of the sales department supervises the work.

1.7. The assistant to the head of the sales department during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

Job Responsibilities of Assistant Sales Manager

The main task of the Assistant to the Head of the Sales Department is to assist in supporting the document flow for the Sales Managers and to prepare documents for the Head of the Sales Department.

Assistance to managers in documentary support, coordination of timely signing of documents with clients.

Maintaining a register of contracts and acts of work performed.

Technical registration of memos, work with claims.

Preparation of reports in the format and deadlines specified by the supervisor or manager.

Guided invoicing

Work in CRM. Introducing new clients to the database.

Maintenance substitution client base manager.

Comprehensive assistance to managers in current work issues.

Taking orders from customers and managers.

Transaction support.

Accounts receivable control.

Participation in exhibitions.

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Download job description
sales manager assistant
(.doc, 61KB)

I. General provisions

  1. Assistant (assistant) sales manager belongs to the category of technical performers.
  2. The assistant (assistant) to the sales manager must know:
    1. 2.1. Laws and normative legal documents regulating the implementation of entrepreneurial and commercial activities.
    2. 2.2. Market economy, entrepreneurship and business fundamentals.
    3. 2.3. Market conjuncture.
    4. 2.4. Assortment, classification, characteristics and purpose of goods.
    5. 2.5. Pricing procedure, wholesale and retail prices for goods.
    6. 2.6. Fundamentals of management theory, macro- and microeconomics, business administration.
    7. 2.7. The order of commercial conditions of agreements, agreements, contracts.
    8. 2.8. Psychology and principles of sales.
    9. 2.9. ethics business communication.
    10. 2.10. Rules for establishing business contacts.
    11. 2.11. Fundamentals of sociology, psychology and labor motivation.
    12. 2.12. Information processing methods using modern technical means communication and connection, computer.
    13. 2.13. Foreign language.
  3. Appointment to the position of assistant (assistant) to the sales manager and dismissal
  4. The Assistant Sales Manager reports directly to the Sales Manager.
  5. During the absence of an assistant (assistant) of the sales manager (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and bears responsibility for the improper performance of the duties assigned to him.

II. Job Responsibilities

Assistant (Assistant) Sales Manager:

  1. Under the guidance of a sales manager, he performs work on the organization and creation of a network for the sale of goods.
  2. Collects information about the demand for goods, the reasons for its change (increase, decrease).
  3. Searches for buyers (wholesale and retail trade enterprises, other intermediaries, etc.) and establishes business contacts.
  4. Establishes contacts with clients (a group of clients) on behalf of the sales manager.
  5. Negotiates with clients on the terms of the sale of goods and the provision of related services.
  6. Develops pre-contract documentation.
  7. Concludes contracts on behalf of the enterprise (purchase and sale, deliveries, etc.).
  8. Organizes the delivery or shipment of goods to customers under the concluded contracts.
  9. Controls payment by buyers of goods under concluded contracts.
  10. Monitors compliance with the deadlines for fulfilling the terms of contracts.
  11. Collects information from buyers:
    • about the requirements for quality characteristics goods (service life, terms of use, packaging, etc.);
    • on the requirements for after-sales service of goods;
    • about volumes and rates of sales of goods to end consumers.
  12. Keeps records of customer claims regarding the execution of concluded contracts.
  13. Identifies the causes of violations of the terms of contracts, takes measures to eliminate and prevent them.
  14. Participates in activities to create demand for goods ( promotions, presentations, fairs, exhibitions, etc.).
  15. Collects information about buyers and ensures its entry into electronic databases.
  16. Prepares reports on the work done, as well as analytical reports, certificates on behalf of the sales manager.
  17. Performs official assignments of the sales manager in functional areas.

III. Rights

The assistant (assistant) of the sales manager has the right to:

  1. Get acquainted with the documents that define his rights and obligations in his position, criteria for assessing the quality of performance official duties.
  2. Request personally or on behalf of the immediate supervisor from the heads of departments of the enterprise and specialists information and documents necessary for the performance of his duties.
  3. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
  4. Require the management of the trade enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

IV. A responsibility

The Sales Assistant (Assistant) is responsible for:

  1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.
  2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
  3. For causing material damage trading company— within the limits established by the current labor legislation of the Russian Federation.

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Wage: from 45,000 to 70,000 rubles. per month

Applicant requirements:

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Knowledge of 1C trade; Attentiveness, responsibility, ability and desire to work in a team.

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Attentiveness, learning, communication skills, result-oriented good knowledge Windows office applications Good oral and written communication skills Key skills Responsibility Mindfulness Multitasking

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Higher technical education. Experience in a similar position from 1 year. Knowledge of business fundamentals. Time management. Competent oral and written language. Business correspondence skills. Advanced PC user (office suite). Ability to work in a multitasking environment. Self-organization. English as an advantage.

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Knowledge of 1C8; Knowledge of the principles of sales management, primary document management; Proficiency in standard office computer programs email

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Good experience with 1C 8, confident database skills (experience as a sales manager or database operator as an advantage); Technical mindset, strong logic; Experience with documentation (invoices, invoices, contracts); Experience in dealing with clients; Efficiency and high responsibility; Good negotiation and organizational skills, customer focus; High learning ability, desire to develop in the field of sales; Confident PC user of MO (Excel, Word, PP, Outlook), fast typing, experience with CRM systems desirable; Fluency in English.

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Knowledge of business organization principles; Experience with primary accounting documentation; Confident user of MS Excel; Responsibility, speed in work and attention to detail; Literate speech and writing

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If you: Want to develop in sales; Ready for change; Able to achieve actual results and grow with the company; Responsible approach to the implementation of the tasks facing you, Ready to learn quickly. Then you to us!

Applicant requirements:

The position of Sales Assistant will suit you if you have worked as a Sales Assistant in the B2B sector for the last year; you understand the process and paperwork in the sale - source documents, delivery process, payment; you understand 1C and know how to issue invoices, order shipping documents; you have a lot of energy, but at the same time you are attentive to details, you know how to concentrate, you carefully read the text of the vacancy and start transmittal letter with the words "Great start"; your attention is easily enough to perform several tasks at the same time; You are able to prioritize your work on your own and you like it when there is no manager over you; you never give up and if you take up something, you will definitely bring it to the end; for you in any difficult situation, the glass is half full, not half empty; you calmly endure the intensity of passions and increased emotional background from colleagues and clients and do not explode out of the blue; you do not smoke and are a supporter of a healthy lifestyle.

Applicant requirements:

Confident user of PC, Word, Excel; - Knowledge of the 1C 8 program - Ability to work with CPM (desirable) - Competent speech; - communication skills; - Experience in sales would be an advantage

Applicant requirements:

Higher education, incomplete higher education, Work experience in a similar position, EXCELLENT KNOWLEDGE: 1C, Excel, Telephone skills.

Salary: from 35,000 rubles. per month

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Our wishes for you: You can work at least 40 hours a week; Do you know or want to learn how to sell? You are a senior student or a recent graduate of a faculty close to the field of software development; You love and know how to independently understand new tasks and technologies and are not afraid of difficulties.

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To do this, you will need: The desire to develop in sales of cool IT products; Willingness to work hard and learn; Communication skills and the desire to find mutual language with the Client; Higher education.

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Average/ higher education Confident user of MS Office (Excel, Word, Outlook) Knowledge of 1C UT (Preferred) Skills of oral and written business communication Responsibility Attentiveness Easy to learn

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Citizenship of the Russian Federation (required) Registration Moscow and Moscow Region (preference for the Northern, North-Eastern districts) Sociability Attentiveness Responsibility Perfect knowledge of the program 1C Trade and warehouse version 8.1 or higher

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Higher education; - Microsoft Excel - FLUENT, ABILITY TO USE FORMULA, SORTING AND FILTERS; - practical experience in direct sales and development of the Client's potential; - the skill of negotiation and implementation of marketing solutions; - practical experience in sales in the pharmaceutical / cosmetics / medical products industry; - ability to communicate on the phone; - Developed communication and presentation skills.

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Knowledge of 1C 8.3 UT, PC, Excel; - At least 1 year of experience in a similar role as a Sales Assistant - Well-developed communication skills, punctuality, responsibility, diligence; - Willingness to learn and improve professionally

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PC - confident user (Ms Excel, 1C UT) experience as a sales manager for at least 1 year, developed skills in both maintaining relationships with existing customers and attracting new customers.

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Higher education; - At least one year of experience in a similar position; - Confident user of MS Office programs, practical skills in 1C: 8.3 are required; - Experience with a wide range of products would be an advantage - Personal qualities: attention to detail, organization, perseverance.

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Higher education; - Work experience as an assistant / coordinator of the sales department, assistant director of development international sales in B2B segment companies; - knowledge of laws and other legislative normative acts, teaching materials participation in tenders (desirable); - Work experience with office programs: Microsoft Word, Excel, Power Point; - business correspondence skills; - knowledge desirable of English language at the Intermediate level (in writing); - ability to quickly solve tasks; - communication skills and ability to work in a team; - Attention to detail, ability to work with a large amount of information.

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Higher education English at least intermediate Customer focus, focus on building and maintaining long-term relationships with customers Desire to work and develop in sales Ability to multitask and respond flexibly to changing conditions

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Education not lower than secondary vocational; Grammatically correct speech; Knowledge of document management; PC - an experienced user, knowledge of MS Office programs (Outlook, Excel, Word); Responsibility, stress tolerance, communication skills.

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Attentiveness, purposefulness, stress resistance

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Education not lower than secondary special Experience in sales / finance from 1 year Personal qualities: ability to work in a team, responsibility, attentiveness, willingness to learn, high communication skills, active life position Experience in the 1C program

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Experience as an Assistant Manager - Knowledge and experience in Excel

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Higher education Knowledge of office work Knowledge of office equipment Knowledge of MS Excel (the ability to use filters and search, at least), 1C (invoice, shipment). Responsibility, learning ability, systems thinking, better "techie" than "humanist". Teamwork skills.

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Secondary special education; - work experience from 1 year.

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Higher education, incomplete higher education, work experience of 1 year with similar responsibilities, PC-confident user of Excel (knowledge of VLOOKUP), 1C Enterprise 8.2, knowledge of primary accounting documentation and workflow, responsibility, organization, attentiveness.

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Higher education (economic, technical universities) Good communication skills, energy Organization, accuracy, diligence Knowledge of MS Office (especially Excel at an advanced level) Active life position Desire to work in sales Desire to learn and develop Proficiency in English!

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customer focus; High communication skills. No barriers in communicating with new people; Work in conditions of multitasking; Confident PC user (mandatory), knowledge of 1C programs (welcome); Responsibility and self-organization (!); Without bad habits (we do not smoke).

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Higher / incomplete higher education Experience in working with clients will be an advantage PC user Responsibility, diligence, communication skills, stress resistance Ability and desire to work in a team

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We expect you to... - Study and be able to work 20 hours/week - Interested in developing communication skills - Like to set ambitious goals - Want to earn some pocket money in a short period of time

Salary: from 35,000 rubles. per month

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Experienced PC user; - Knowledge of Excel spreadsheets; - Experience in 1-C Bitrix is ​​welcome; - Competent written and oral speech; - Stress tolerance; - Experience in similar administrative positions will be a priority.

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Strong PC knowledge; - Presentable appearance; - Competent speech, pleasant voice, sociability. No bad habits! Performance, responsibility! Desire to develop!

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Experience working with clients; - Correct oral and written language; - Communication skills; - Focus on results; - A responsibility; - Experience in CRM; - Knowledge of English is a MUST!

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Applicant requirements:

Higher (economic or financial) education Knowledge of the 1C program is desirable Knowledge of MS Office Ability to work with a large amount of documentation Attentiveness, diligence, willingness to work in time pressure Sociability

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Higher education; - English not lower than intermediate level; - experience with contracts; - experience in 1C; - Desire to learn and develop.

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Applicant requirements:

Experience in the position of assistant, manager, assistant in the sales department for at least six months. Ability to work with a client, respond to requests, respond to any changes and nuances in the partnership. Higher education Good knowledge of English is required (written communication with European partners) Confident PC skills Attentiveness and love for numbers, analytical mindset, responsibility. If you are young and active, your experience allows you to work in sales and learn how to build partnerships and participate in negotiations with large corporations, we are waiting for you in our ranks.

Salary: from 30,000 to 40,000 rubles. per month

Applicant requirements:

Good communication skills on the phone Knowledge of Word and Excel Competent written and oral speech Desire to develop in sales; sociability; assertiveness; Active life position Stress resistance; Focus on results, Responsibility; Work experience is not required.

Salary: up to 35,000 rubles. per month

Applicant requirements:

Experienced PC user (MS Office package, MS Outlook) Accuracy Attentiveness Responsibility Diligence Sociability Stress resistance Ability to work both in a team and independently.

Salary: from 45,000 rubles. per month

Applicant requirements:

Higher education User level PC, knowledge of 1C version 8.3 edition 11, Knowledge of Excel Office equipment (fax, copier, printer, telephones, PBX) Activity attentiveness responsibility

Salary: up to 40,000 rubles. per month

Applicant requirements:

Higher education, competent oral and written speech, PC-confident user, developed communication skills, friendliness, attentiveness, learning ability. I would like to see an employee with an active life position who would be interested in developing in this direction.