Work program "ethics and psychology of business communication". Work program in the discipline "professional ethics and psychology of business communication" Work program ethics of business communication

30.04.2020

The purpose of the discipline "Professional ethics and psychology of business communication" is to familiarize students with this branch of psychological knowledge, the formation of communicative competence and skills of verbal and non-verbal interaction.

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federal state vocational educational institution "Kungur technical boarding school" of the Ministry of Labor and social protection Russian Federation

Working programm

academic discipline

"Professional ethics and psychology of business communication"

for the specialty SPO 034702

"Documentary support of management and archiving"

2013

1. PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE

"Professional ethics and psychology of business communication".

1.1. Scope of the work program.

The work program of the academic discipline is part of an exemplary basic professional educational program in accordance with the Federal State Educational Standard in the specialty 034702"Documentary support of management and archiving"

The program of the academic discipline can be used in additional professional education, in advanced training programs.

1.2. The place of the academic discipline in the structure of the main professional educational program:

Academic discipline OP.06 "Professional ethics and psychology of business communication» is included in the group of general professional disciplines of the humanities and socio-economic cycle.

1.3. Goals and objectives of the academic discipline - requirements for the results of mastering the academic discipline.

Discipline tasks:

students' mastery of the categorical apparatus of the psychology of communication;
familiarization of students with the development of problems of the psychology of communication in domestic and foreign science;
student mastery modern technologies business and personal communication;
formation of practical skills of effective communication.

be able to:

Apply in professional activity business communication techniques.

As a result of mastering the academic discipline, the student must

know :

Basic rules of professional ethics and methods of business communication in a team;

Features of professional ethics and psychology of business communication of employees of state and other organizational and legal forms of institutions and organizations.

general competencies,including the ability (according to basic training):

OK 1. Understand the essence and social significance his future profession to show to her sustained interest.

OK 2. Organize their own activities, choose standard methods and methods for performing professional tasks, evaluate their effectiveness and quality.

OK 3. Make decisions in standard and non-standard situations and take responsibility for them.

OK 4. Search and use the information necessary for the effective implementation of professional tasks, professional and personal development.

OK 5. Use information and communication technologies in professional activities.

OK 6. Work in a team and team, communicate effectively with colleagues, management, consumers.

OK 7. Take responsibility for the work of team members (subordinates), the result of completing tasks.

OK 8. Independently determine the tasks of professional and personal development, engage in self-education, consciously plan advanced training.

The document management specialist must haveprofessional competencies,corresponding to the main types of professional activity (for basic training):

PC 1.2. To carry out work on the preparation and holding of meetings, business meetings, receptions and presentations.

PC 1.3. Prepare business trips for the head and other employees of the organization.

PC 1.4. organize workplace secretary and manager.

PC 1.5. Prepare and register organizational and administrative documents, control the timing of their implementation.

PC 1.6. Process incoming and outgoing documents, systematize them, draw up a nomenclature of cases and form documents into cases.

PC 1.7. Independently work with documents containing confidential information, including documents on personnel.

PC 1.8. Carry out telephone service, receive and send faxes.

the maximum study load of a student is 114 hours, including:
obligatory classroom teaching load of a student – 76 hours;

independent work student – 38 hours.

2. STRUCTURE AND EXAMPLE CONTENT OF THE EDUCATIONAL DISCIPLINE.

2.1. Volume of academic discipline and types of educational work.

Type of study work	Watch volume

Mandatory classroom teaching load (total)
including practical tasks
Student's independent work performance of abstracts Search for information in additional literary sources Search for information in Internet resources
Consultations
final examination	offset

2.2 Thematic plan and content of the discipline "Professional ethics and psychology of business communication".

Name of sections and topics		Watch Volume	Assimilation rate

Section 1. Ethics and aesthetics.	Methodological basis of sciences, the essence of ethical and aesthetic education, meaning.
Topic 1.1. Introduction.	General information about the subject The objectives of the subject "Ethics", its importance for mastering
Independent work.	Preparation of abstracts on the topics of the section. Application No. 1.
Topic 1.2. aesthetic culture.	General information about aesthetics as a science. The main areas of human aesthetic activity. General concepts about aesthetic culture. The role of aesthetic culture in professional activities.
Topic 1.3. aesthetic education. The essence of aesthetic education, its significance.	The concept of aesthetic feeling, ideal. aesthetic grade. aesthetic need. The concept of aesthetic taste, its manifestation and meaning.
Independent work.	Doing homework in section 1. Compiling a glossary of terms: aesthetic culture, ideal, aesthetic taste, aesthetics of business relations, ethical culture.
Section 2. Psychological foundations of business communication.	General concepts of science. Mental properties and states of a person. Professionally significant qualities of those working in the service sector.
Topic 2.1. Psychology communication.	General concepts of the science of psychology. Tasks of psychology, significance for mastering professional skills working in the service sector.
Practical work	Mental properties: temperament, character; their types and features. Determining the temperament and character of a person by appearance. Passing the test.
Topic 2.2. Mental states of a person, their influence on the process of communication	Mental states of a person: cheerfulness, fatigue, satisfaction, activity. Their influence on the process of communication.
Practical work.	Abilities are an important condition for success in professional activities. Identify the necessary professional qualities.
Topic 2.4. Professionally significant qualities of those working in the service sector.	The dependence of professional qualities on the psychological properties of the individual. Their relationship with mental properties of the individual.
Topic 2.5. Psychological foundations of business communication.	Communication is the basis of human existence. The concept of business communication. Universal and ethical rules of business communication. Psychological aspects of business communication Ethics relationships.
Practical work	Classification of types of communication. Immediate, direct, interpersonal, mass, imperative, dialogue communication. Workshop.
Topic 2.6. The perceptual side of communication.	Perception. Factors of perception, attractiveness.
Topic 2.7. Interactive side of communication. Transactional model of communication.	The theory of transactional analysis by E. Bern. Three positions of a person: parent, adult, child. Building communication schemes in terms of these positions. Relationship between life scenario and communication. Construction and analysis of personal roles and life scenario.
Independent work.	Doing homework assignments in section 2.3. G.M. Shelamova “Business culture and psychology of communication.
Section 3 Business Etiquette.	Rules of everyday and office etiquette. Etiquette and image business man.
Practical work.	Everyday etiquette. Rules of conduct on the street. behavior in transport. Behavior in the theater and museum. Make rules of everyday etiquette.
Practical work.	Present. Aesthetics and ethics of the selection and design of gifts. Rejection of a gift. How gifts are given. Selection of a gift for employees and managers of the company.
Topic 3.1. Smoking etiquette.	General rules smoking etiquette.
Practical work.	Table setting, table manners. Workshop.
Topic 3.2. Etiquette and image of a business person.	The concept of office etiquette: behavioral, speech. General rules of behavioral etiquette and speech etiquette. Welcome and introduction etiquette.
Practical work.	Ability to dress well. Clothing and accessories for men. Workshop. How to tie a tie. Ability to dress well. Clothing and accessories for women.
Topic 3.3. Ethics in business relations.	Hiring and interview. The interview process. Introducing a new employee to the team.
Topic 3.4. Documents when applying for a job.
Practical work.	Business correspondence. Letterheads and business cards. Making business cards.
Independent work.	Preparation of essays on the topics of the section, passing tests, doing homework.
Section 4 culture communication in professional environment.
	Essence of communication, means of communication. Listening and public speaking techniques.
Topic 4.1. Professional Communication.	Communication and its features. The content and essence of speechcommunication. Non-verbal means of communication. Gestures, assignment of gestures, gesture logic.
Topic 4.2. Communication techniques.	Technique of active dialogue and listening. Workshop.
Topic 4.3. Public speaking.	The main aspects of public speaking. Workshop.
Topic 4.4. General requirements for business telephone dialogue.	Content Requirements telephone conversations; main elements of the dialogue. requirements for private talking on the phone in a business setting.
Independent work.	Doing homework in section 4. Preparation of messages on topics: "Secrets of communication in job search", "Arguments and their influence on the effectiveness of communication", "Body Language" "Speech etiquette", "Culture of communication in the team"
Section 5 Business negotiations.	Types, goals, conditions, stages of organization, features of negotiations.
Topic 5.1. The art of negotiation.	Types of negotiations. Purpose of negotiations. Negotiated decision. Decision analysis. participants in the negotiations.
Topic 5.2. Ethical methods of conducting business negotiations.	Moral and ethical conditions for concluding a contract. Ethical basis of business negotiations.
Topic 5.3. Methods of persuasion and argumentation.	Barriers and errors of communication. The ethical position of the chairman.
Topic 5.4. Preparation for negotiations.	Stages, organization, methods and tactics of conducting, decision making. Negotiation technology.
Topic 5.5. Features of business negotiations.	The work of an interpreter in business negotiations. Recording of business negotiations. The appearance of the participants.
Topic 5.6. Business negotiations with foreigners.	Etiquette of business communication with foreign partners.
Topic 5.7. Receptions and service.	Types of receptions. Organization of business receptions.
Practical work.	General rules for compiling menus for receptions. Menu planning, table setting.
Independent work.	Preparation of messages on the topic "Business negotiations with foreigners
Section 6. Conflicts in business communication.	The concept of conflict. Strategies of behavior in conflict. Conflict resolution.
Topic 6.1. Conflicts and its structure.	The concept of conflict. Types, structure.
Topic 6.2. Psychological and ethical aspect of the conflict.	Resolving conflict in a constructive way.
Topic 6.3. Strategy of behavior in a conflict situation.	Turtle, shark, owl and bear strategy.
Practical work.	Rules of conduct in conflicts. Workshop on constructive conflict resolution.
Discipline report	Abstract protection
Independent work.	Repetition of the main provisions of the section, note-taking, practical application.
Total for academic discipline:
including mandatory classroom teaching load

The following designations are used to characterize the level of communication:

1. - introductory (assimilation of previously studied objects, properties);

2. - reproductive (performance of activities according to a model, instructions or under guidance);

3. - productive (planning independent performance of activities, solving problematic tasks).

3. CONDITIONS FOR THE IMPLEMENTATION OF THE EDUCATIONAL DISCIPLINE.

3.1. Minimum Logistics Requirements

The implementation of the discipline program requires the presence of a study room

Study room equipment:

Seats by the number of students;

Teacher's workplace;

A set of teaching and visual aids for the discipline

Technical means learning:

Computer with Internet access;

Video projector;

Presentations;

Video films;

Electronic aids.

3.2. Information Support learning

Main sources:

Shelamova G.M., Business culture and psychology of communication. - M. Publishing Center "Academy", 2009 - 320 p.

Shelamova G.M., Business culture of interaction. - M. Publishing Center "Academy", 2010 - 64 p.

Shelamova G.M., Etiquette of business communication. - M. Publishing Center "Academy", 2010 - 192 p.

Additional sources:

Binnerman L., The art of communication. – UNITI, 2008.

Klaus Bischof, Aneta Bischof, Secrets of Effective Business Communication. - DASHKOV and Co., 2011.

Pavlova LG, Fundamentals of business communication. – PHOENIX, 2009.

Pankratov VN, Culture of business communication and success. - PHOENIX 2008

Potemkin. O., Tests for teenagers»

Rudenko A.I., Samygin S.I., Business communication. – PHOENIX, 2010.

Chernyshova L.I., Business communication. – UNITI, 2009.

During self-study, students must be provided with access to the Internet. www.twirpx.com/files/financial/trading/

4. CONTROL AND EVALUATION OF THE RESULTS OF MASTERING THE DISCIPLINE.

Control and evaluation of the results of mastering the discipline is carried out by the teacher in the process of conducting practical classes and laboratory work, testing, as well as students performing individual assignments, projects, research.

An educational institution that implements training in an academic discipline ensures the organization and conduct of intermediate certification and ongoing monitoring of individual educational achievements - the knowledge, skills and abilities demonstrated by students.

Current control is carried out by the teacher in the process of conducting practical classes and laboratory work, testing, as well as the implementation of individual tasks, projects, and research by students.

Forms and methods of intermediate certification and current control in the academic discipline are independently developed by the educational institution and brought to the attention of students no later than the beginning of two months from the start of training.

For intermediate certification and current control educational institutions funds of appraisal funds (FOS) are being created.

FOS includes pedagogical control and measuring materials designed to determine the compliance (or non-compliance) of individual educational achievements with the main indicators of training results (tables).

Learning Outcomes

(learned skills, acquired knowledge)

Forms and methods of monitoring and evaluating learning outcomes

Be able to:

As a result of mastering the discipline, the student should be able to:

To carry out professional communication in compliance with the norms and rules of business etiquette;

Use the methods of self-regulation of behavior in the process of interpersonal communication;

To transmit information orally and in writing in compliance with the requirements of the culture of speech;

Make decisions and reasonably defend your point of view in the correct form;

Maintain business reputation;

Create and maintain the image of a business person;

Organize the workplace business communication of subordinates;

Case method;

Business and role-playing games;

Knowledge:

know/understand:

Rules of business communication;

Ethical norms of relations with colleagues, partners, clients;

Basic communication techniques and techniques: rules of listening, conversation, persuasion, counseling, instruction, etc.;

Forms of appeal, statements of requests, expressions of gratitude, methods of argumentation in production situations;

Components of the appearance of a business person: suit, hairstyle, makeup, accessories and;

Workspace organization rules for individual work and professional communication

Testing;

Expert assessment of the performance of individual tasks;

Expert assessment of the implementation of practical work;

Case method;

Business and role-playing games;

Examination of the performance of independent work;

Psychological workshops

DEPARTMENT OF EDUCATION OF THE CITY OF MOSCOW

STATE BUDGET EDUCATIONAL INSTITUTION

SECONDARY VOCATIONAL EDUCATION OF THE CITY OF MOSCOW

TECHNICIUM OF SERVICE AND TOURISM No. 29

(GBOU SPO TSiT No. 29)

Working programm

academic discipline
OP.10 "Ethics and psychology of business communication"

specialty 100701 "Commerce (by industry)"

Moscow

2014

APPROVED

cycle commission
majoring in "Commerce"

Protocol #1

dated __ August 2014

Developed on the basis of the Federal State Educational Standard in the specialty of secondary vocational education 100701 "Commerce (by industry)"

Cycle Chairman
commissions

_____________ Yu.P. Gurina

Deputy Director for scientific and methodological work

___________ S.L. Denisova

Compiled by: Gurina Yu.P. - teacher GBOU SPO TSiT No. 29

CONTENT

PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE

STRUCTURE and content of the EDUCATIONAL DISCIPLINE

conditions for the implementation of the work program of the academic discipline

Monitoring and evaluation of results Mastering the academic discipline

PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE

Ethics and psychology of business communication

1.1. Scope of the program

The work program of the discipline is part of the main professional educational program in accordance with the Federal State Educational Standard in the specialty SPO 100701 Commerce (by industry), which is part of the enlarged group of specialties 100000 Service sector.

The work program of the academic discipline can be used in additional professional education for advanced training and retraining programs for merchants.

1.2. The place of discipline in the structure of the main professional educational program:

The academic discipline is included in the professional cycle and is aimed at the formation of general and professional competencies

OK 1. Understand the essence and social significance of your future profession, show a steady interest in it.

OK 2. Organize their own activities, choose standard methods and methods for performing professional tasks, evaluate their effectiveness and quality.

OK 3. Make decisions in standard and non-standard situations and be responsible for them.

OK 4. Search and use the information necessary for the effective implementation of professional tasks, professional and personal development.

OK 6. Work in a team and in a team, communicate effectively with colleagues, management, consumers.

OK 7. Independently determine the tasks of professional and personal development, engage in self-education, consciously plan advanced training.

OK 12. Comply with applicable law and mandatory requirements normative documents, as well as the requirements of standards, specifications.

PC 1.6. Participate in the preparation of the organization for voluntary certification of services.

PC 1.7. Apply in commercial activities methods, means and techniques of management, business and managerial communication.

PC 3.8. Work with documents to confirm compliance, take part in control activities.

1.3. The goals and objectives of the discipline are the requirements for the results of mastering the discipline:

As a result of mastering the discipline, the student must

Be able to:

plan, predict and analyze business communication: apply techniques and techniques of effective communication in professional activities; use methods of self-regulation of behavior in the process of interpersonal communication; establish business contacts, taking into account the characteristics of communication partners and observing business etiquette; use effective techniques conflict management;

Know:

goals, functions, types and levels of communication; roles and role expectations in communication; the specifics of business communication, the structure of the communicative act and the conditions for establishing contact; norms and rules of professional conduct and etiquette; mechanisms of mutual understanding in communication; communication techniques and techniques, rules of listening, conversation, persuasion; ethical principles of communication; the influence of the individual characteristics of partners on the process of communication; sources, causes, types and methods of conflict resolution; patterns of team formation and development

maximum student workload 76 hour, including:

obligatory classroom teaching load of the student 51 hours;

including:

practical classes 22 hours;

student's independent work 25 hours.

2. STRUCTURE AND CONTENT OF THE EDUCATIONAL DISCIPLINE

2.1. Volume of academic discipline and types of educational work

Type of study work

Volume

hours

Mandatory classroom teaching load (total),

including:

workshops

Independent work of the student (total),

including:

Work on educational material

Preparation of reports, messages

Collection of information

Solution of situational problems

Drawing up a dialogue

Final certification in the form of a test

2.2. Thematic plan and content of the discipline

Name of sections and topics

The content of educational material, laboratory and practical work,

Watch volume

Level of development

Section 1. Basic principles and methods of ethics and psychology of business communication

Topic 1.1.

Subject, tasks and methods of ethics and psychology of business communication

Ethics and psychology of business communication of a merchant: concept, goals, tasks. Various areas sciences with which the discipline of ethics and psychology of business communication is connected: general psychology, social, developmental, pedagogical psychology, labor psychology, economic psychology, sociology, management.

Independent work of the student

Write reference abstract and prepare for a survey on the topic: “Subject, tasks and methods of ethics and psychology of business communication. History of the development of science.

Topic 1.2.

Psychological aspects of morality

Content of educational material

The concept of morality, morality. structure of morality. Representations of various philosophers about morality. The value of moral standards in modern society. The history of the emergence and development of etiquette. Standards of modern etiquette.

Independent work of the student

Write a reference summary and prepare for a survey on the topic: "Psychological aspects of morality."

Section 2. Psychological patterns of business communication

Topic 2.1.

Communication as an activity

Content of educational material

Communication and communication, communication as an activity and as interaction, the role of perception in the process of communication, understanding in the process of communication, types of communication, verbal and non-verbal communication.

Independent work of the student

Write a supporting summary and prepare for a survey on the topic "Communication as an activity."

Section 3. Etiquette and culture of a business person

Topic 3.1.

business person image

Content of educational material

Ethical and aesthetic culture, rules for the formation of the image of a businessman. The culture of merchant clothing, business cards in business life, table manners, office interiors, business souvenirs and gifts.

Practice #1

Create an image of a businessman in teams. Discuss the resulting images.

Independent work of the student

Write a supporting summary and prepare for a survey on the topic: "The image of a businessman."

Come to the next lesson in the form of a businessman (clothes, accessories). Be ready to protect the created image.

Topic 3.2.

Oral business communication, language and written communication rules

Content of educational material

culture oral speech, non-verbal signs of communication, non-verbal etiquette, the concept of the leading modality. Business negotiation rules. Business Rules telephone conversation. Business correspondence rules.

Practice #2

Talk to each other in pairs using the rules of business etiquette.

Independent work of the student

Write a reference summary and prepare for a survey on the topic: "Oral business communication, language and written rules of communication."

Section 4. Manifestation of individual personality traits in business communication

Topic 4.1.

Individual characteristics personalities

Content of educational material

The concepts of character and will, temperament and its types, emotions and feelings, abilities as an important condition for successful professional activity. Characteristic leadership qualities, types of leaders.

Independent work of the student

Write a reference summary and prepare for a survey on the topic: "Individual characteristics of the personality of a merchant."

Topic 4.2.

The communicative potential of the individual

Content of educational material

The essence and significance of the communicative potential of the individual, the importance of self-esteem for its development, the basis of transactional analysis, methods for overcoming difficulties in communication.

Practice #3

Find out the meaning of the rules of behavior in public places.

Independent work of the student

Write a reference summary and prepare for a survey on the topic: "The communicative potential of a merchant's personality."

Write and deliver a report.

Topic 4.3.

Conflicts in business communication

Content of educational material

Conflict and its structure, strategy and rules of behavior in conflict situations, emotional response in conflict situations.

Practice #4

Training of adequate response to conflict situations.

Independent work of the student

Write a supporting summary and prepare for a survey on the topic: "Conflicts in business communication."

Section 5. Psychological methods of influencing a partner

Topic 5.1.

Psychological methods of influencing a partner

Content of educational material

Techniques for influencing a partner, basic methods of argumentation, basic techniques, basic provisions of argumentation tactics in commerce. Methods of persuasion, methods of argumentation, exaggeration technique, technique of telling an anecdote, case to place, technique of changing the direction of a conversation.

Practice #5

Training of argumentation techniques, methods of persuasion.

Independent work of the student

Write a summary and prepare for the survey

Section 1 UMK

Ministry of Education and Science of the Russian Federation

Russian State University

in Tuapse

Department of Economics and Management

WORKING CURRICULUM

discipline "Ethics of business communication"

in the direction (specialty) 080502 "Economics and management at the enterprise"

Form of education full-time Block of disciplines of general education department. IN 2

Tuapse

2012

The work program was compiled on the basis of the State Educational Standard of the Higher Professional Education and the curriculum of the Branch of the Russian State Humanitarian University in Tuapse, specialty 080502 "Economics and Management at the Enterprise of Environmental Management" at the Department of Economics and Management.

The compilers of the work program

Art. teacher _________________

(position, academic title, degree) (signature) ()

The work program was approved at a meeting of the Department of Economics and Management

Minutes of the meeting No. 1 dated "31"

Department head

(signature) ()

Agreed with the scientific and methodological commission of the academic council

Chairman of the Scientific and Methodological Commission

(signature) ()

1. Goals and objectives, its place in the educational process

1.1. The purpose and objectives of the discipline

The discipline "Ethics of business communication" is one of the disciplines for the choice of training an economist-manager in the specialty 080502 "Economics and management at an enterprise of nature management".

Ethics continues the theoretical course of psychology, covering the moral, ethical and ethical aspects of human communication. Communication is one of the most important components of our life.

Lack of communication or difficulties in communication cause stress, depression, anger, resentment, frustration and disruption. A person constantly communicates with colleagues, friends, family members, loved ones.

Speech like component communication is the best passport of a person. At present, in order to successfully advance in career ladder, effective interaction with domestic and foreign partners, it is necessary to clearly navigate the issues of psychology and ethics of business communication with colleagues, subordinates, superiors. It is communication skills that are necessary for success in any business. The art of business communication, knowledge of psychological characteristics, the skillful use of diagnostic and psychological-pedagogical methods are especially necessary for those specialists whose activities involve constant contacts.

The purpose of the discipline "Ethics of business communication" is to form a culture of interpersonal interaction in the field of business relations, develop the skills and abilities of independent organization of the process of business negotiations, and activate a creative approach in establishing business relations. The formation of internal motivation, the acquisition of the ability to use the acquired knowledge for self-knowledge, self-development, personal self-improvement in one's own practical activities and various life situations.

The main objectives of the course:

study of the general patterns of interpersonal relationships; study of theoretical and methodological foundations and business etiquette; acquisition of practical skills of productive communication in the field of business relations and business negotiations

According to the degree of integration of educational material, the most significant disciplines are "Psychology and Pedagogy", "Sociology". "Philosophy", "Management".

1.2. a brief description of discipline, its place in the educational process

The discipline "Ethics of business communication" is one of the disciplines at the choice of the student of training in the specialty 080502 "Economics and management at the enterprise of nature management".

"Ethics of business communication" is a discipline that reveals the basic concepts of speech impact, focuses on the formation of interpersonal aspects and shows methods and techniques for neutralizing manipulative influence. In market conditions, it is very important to be able to navigate the business environment, especially in the area that covers.

This course is based on a specific basis for monitoring students' knowledge - a rating system that allows students to fruitfully absorb the lecture material. During the practical classes, students cover the main issues related to ethical standards and the activities of the organization.

1.3. Relationship with prior disciplines

In the process of studying the discipline "Ethics of business communication", students update the knowledge of the following disciplines: "Psychology and pedagogy", "Russian language and", "Philosophy", "Sociology", "Documentation management activities"and others.

1.4. Relationship with subsequent disciplines

The knowledge gained during the study of the discipline "Ethics of business communication" provides the basis for the subsequent more detailed study of such courses as "Management", "Personnel Management", etc., allows you to gain practical experience on specific issues of business negotiations.

REQUIREMENTS FOR THE LEVEL OF MASTERING THE DISCIPLINE

In accordance with the requirements for the mandatory minimum content and the level of training of a specialist, a student who has studied the course and completed the necessary amount of independent work must know:

psychological features

Psychological features of the formation of the image of a business person and a modern enterprise.

The student must be able to:

apply the acquired knowledge in a business situation; communicate productively in formal and informal environments; create, maintain and develop the image of a business person; negotiate with a prospective business partner.

The student must be proficient in:

practical skills of direct communication in the field of everyday interpersonal relationships; skills of impeccable behavior and building the appearance of a modern entrepreneur and leader; the ability to conduct psychological diagnostics of employees.

The student must be aware of modern directions in the field of business negotiations, the formation of interpersonal relations in the organization and the basics of solving complex conflict situations in the implementation of managerial activities.

All of the above skills and knowledge will allow future specialists to form modern socio-economic thinking, master the whole variety of forms and methods of establishing business negotiations, and be effective in crisis and extreme situations.

3. DISTRIBUTION OF STUDIES BY SEMESTER AND THE THEMATIC PLAN OF THE DISCIPLINE

Table 1

DISTRIBUTION OF TYPES AND HOURS OF CLASSES BY SEMESTER

table 2

THEMATIC PLAN OF STUDYING THE DISCIPLINE

Table 3

4.1. Theoretical course

Section, topic of the academic discipline, topic content		Number of hours


FIFTH TERM The origin and content of the terms "ethics", "morality", "morality". The structure of ethics. Moral consciousness and practice. Moral laws and categories of ethical perception. Development of ethical thought: thinkers of antiquity and modern times. The history of the development of ethics as a science. Basic principles, essence and content of the ethics of business relations. Code of Ethics. Forms of human behavior. Disclosure of the basic principles of business ethics and patterns of interpersonal relationships. Social responsibility of the organization and ethical standards of the enterprise. Methodology for increasing the ethical level of the enterprise. Topic 3. Ethics of the leader The concept of group dynamics in collective activity. The nature of group dynamics in the formation of the microclimate in the team. Factors and stage of formation of group dynamics. Topic 1. Business communication and management Stages of the communication process. Fundamentals of business rhetoric. The role of speech influence in business relations, the culture of speech in business communication. The structure of speech communication. The concept, foundations and features of verbal, non-verbal and distance communication. Definition of visual contact. Proxematics: its purpose in the formation of non-verbal communication. The concept of distance communication. Tactics of managerial positions in business negotiations. Formation of a communicative culture in business communication. Models of communication networks. The culture of business writing. Topic 2. Manipulations in communication Characteristics, types and forms of manipulations. Manipulation neutralization rules. Techniques that stimulate communication and the creation of trusting relationships. The role of business practices in developing and ensuring the effectiveness of business relationships. The purpose and purpose of business practices. Organization methodology. Standards of business etiquette regarding mailing and invitations and response to them. Etiquette requirements for the preparation and organization of a business reception. Business etiquette of behavior at the table during a business reception. The concept of "diplomatic ceremonial". Its purpose, principles and procedure. Topic 2. Greeting and introduction in a business environment Business greetings. Representations and types of titles. The concept of "". Purpose, functions business card in business life. Types of business cards. Features of the presentation and use of business cards. Requirements for the preparation and design of cards. Requirements of business etiquette for a resume, letter of recommendation, letter of refusal, letter of notification The role of written business communication in the system of business relations. Functions of criticism as an obligatory component of official activity. Ethical requirements for criticism. Ethical recommendations for the criticizing, the criticized, the dependence of the effectiveness of criticism on the degree of its ethics.

Table 4

4.2. Practical (seminar) classes

Lesson number	Topic name lessons	section, discipline theme		Volume in hours
auditorium

	The essence of ethics. Patterns of interpersonal relationships		Protection of reports, drawing up a model of the mechanism of action based on the Porter-Lawler model
	Ethics and social responsibility of the organization		Defense of reports, drafting of the ethical code of the organization,
			Defense of reports, preparation of announcements and summaries
	Techniques that stimulate communication and the creation of trusting relationships. Neutralization of manipulative actions.		Protection of reports, test
	The role of business practices in developing the effectiveness of business relationships. Business greetings.		Protection of reports, production of a business card
	Criticism as a component of official activity.		Protection of reports, test

* - Periodicity and forms of control are indicated.

Module 1. Theoretical foundations of business ethics

Topic 1. The nature and essence of business ethics

Conducting a discussion on the relationship between ethics in a broad sense and business ethics, taking into account the logical sequence of individual problems.

Analysis of the works of the American sociologist L. Hosmer with the study of the basic principles of business ethics.

Development of ethical thought. Historical formation of the main directions. Thinkers of antiquity and modern times. Principles of international business. Principles of business relations: principles of "personality", principles of "professional", principles of "citizen of Russia" and principles of "citizen of the Earth". The concept and essence of the laws of interpersonal relations. The pattern of distortion of the meaning of information. The pattern of psychological self-defense. Ethical problems of business relations. Psychological aspects of the selection and verification of personnel.

Topic 2. Ethics of the organization

Defense and discussion of reports on the following topics:

Ethical rules as the basis for the stability and competitiveness of the organization. Relationship Labor Code and the Code of Ethics of the organization. Moral consciousness and practice. Types of morality at the present stage. Ways to improve the ethical level of the organization. The concept of ethical expertise and social audit. Appointment of ethics committees and their role in the development of ethical behavior of citizens. Methodology for solving controversial ethical problems in organizations. The concept of a team. Ways and ethical standards of interpersonal relations in the team. Characteristic features of the "difficult leader". The main reasons for their manifestation.

Conducting a test (Appendix 1), covering the nature and essence of business ethics.

Module 2: Communication as a tool for business ethics

Topic 1. Business communication and management.

Defense and discussion of reports on the following topics:

Types of communication barriers. The essence of the communicative, interactive and perceptual aspects of communication. Generally accepted moral requirements for communication, which form the basis of a communicative culture. Features of speech behavior. Mimic codes of emotional state. The influence of visual contact on the outcome of negotiations. The culture of business writing. Ethical standards of telephone conversation. Methodology of business communication management system.

Drafting job advertisements and resumes. (Annex 2)

business game"Conducting an Interview"

Topic 2. Manipulations in communication

Defense and discussion of reports on the following topics:

Organizational and procedural manipulations. Psychological manipulation. logical manipulation. Manipulation neutralization rules. Types of manipulations in the negotiation process and ways to counter them. A technique for creating trusting relationships. The essence of the techniques "I am a statement", "We are a statement", "You are an approach". The main manifestations of the opponent's conflictogenic behavior.

Conducting a test (Appendix 3), covering the concepts of types of business communication.

Module 3. Rules and etiquette of business relations

Topic 1. Business practices and their types

Topic 2. Greetings and introductions in a business environment

Defense and discussion of reports on the following topics:

Rules for preparing and holding meetings and. Greeting etiquette and presentation. History of the business card. The concept of "diplomatic ceremonial". The role of written business communication in the system of business relations.

Production of a business card using symbols in the international protocol indicating the reason for delivery.

Topic 3. Criticism and its ethical aspects

Defense and discussion of reports on the following topics:

The concept of "anti-motivation". Ethics of decision contentious issues and conflict situations. Causes of conflicts in the activities of the organization. Conflict resolution methods. Methods of overcoming conflict situations. Moral norms of human behavior in controversial situations.

Conducting a test (Appendix 4), covering the issues of conducting business negotiations.

4.3. Laboratory classes are not included in the curriculum

4.4. The course project (work) is not provided for by the curriculum

Table 5

4.5. Independent work of students

Student independent work program

Rooms sections and topics of the discipline		Deadlines	Forms of control	Volume hours

SEMESTER 5
	Studying the topics of the theoretical course. Analysis of the historical formation of ethical thought.	First week	self-test
Preparing for the colloquium	After studying this topic	colloquium
	Studying the topics of the theoretical course. Drawing up an ethical code of the enterprise.	Second week	self-test
Preparing for the colloquium	After studying this topic	colloquium
Test preparation	After studying this topic
	Study of group dynamics. Repetition of the main psychological approaches in the formation of the team.	After studying this topic	self-test
Test preparation	After studying this topic
Preparing for the colloquium	After studying this topic	colloquium
	Studying the topics of the theoretical course.		self-test
Test preparation	After studying this topic
Preparing for the colloquium	After studying this topic	colloquium
	Repetition of the psychological foundations of the emergence of manipulation	After studying this topic	self-test
Preparing for the colloquium	After studying this topic	colloquium
	Studying the topics of the theoretical course	Within a week after the thematic lecture	self-test
Test preparation	After studying this topic
Preparing for the colloquium	After studying this topic	colloquium
	Repetition of the basic norms of greeting in a business environment. Making a business card. Learning the international protocol of greetings. Drafting job advertisements and writing resumes.	After studying this topic	self-test
Preparing for the colloquium	After studying this topic	colloquium
	Repetition of the psychological aspects of the formation of criticism. The study of the main components of the function of criticism.	After studying this topic	self-test
	After studying this topic	Colloquium, business game
All section topics	Preparation for the final test	After studying this topic	Final test
5 semester

5. Educational and methodological support of discipline

Main literature:

Psychology of business communication. M: INFRA-M, 2007. . Business Ethics: Past and Present. St. Petersburg, 2007. , Professional ethics and psychology of business communication: - M .: Publishing House "FORUM": INFRA-M, 2010. - 304 p. , Ethics of business relations: textbook - M.: FORUM, 2009. - 224 p.

Additional literature:

Afanasiev and psychology: textbook. allowance for students. /, -2nd ed., revised. and additional - M .: Publishing Center "Academy", 2004. - 224 p. Activity. Consciousness. Personality / Alexei Nikolaevich Leontiev-2nd ed., Sr. – M.: Meaning; Publishing Center "Academy", 2005. - 352 p.

Internet resources

25. VNIIDAD. www.vniidad.ru
26. Electronic office systems. www.eos.ru

The structure of the educational and methodological complex for the discipline "Ethics of business communication" should be formed in a logical sequence of the detailed content of the learning process in the form of step-by-step preparation and mastering the main topics of the basic course program.

The topics of lectures and practical classes should correspond to the topics specified in the work program of the discipline. Literature must comply with the list specified in the work program of the discipline.

The amount of material for each type of work is determined by the department.

At the beginning of the material for each type of work, its purpose is given. Further, the main provisions of the theme of the program, questions for discussion are outlined.

The means, teaching methods, methods are indicated, the use of which for the development of certain topics and sections is most effective.

Guidelines for students consist of the following requirements: it is important to carefully read the brief material; study the relevant literature; carefully study the regulatory documentation regarding the norms for the preparation and execution of official documentation and pass a self-study test.

To study the discipline "Ethics of business communication", a student can use quite extensive materials located in electronic library branch (folder "Ethics d / o"), in the student library of the branch, as well as in. In addition, on the Internet you can also find a lot of information on the relevant topic of the course. For a short review essay, performed as part of independent work, this material is enough to prepare for the final test. To complete certain types of business letters, a student needs to use a tabulation grid of basic details and a sample form (doe folder, practice section). The implementation of practical tasks will require the student to have elementary skills in working with the WORD program and spreadsheets Excel.

6. Forms and methods of current, intermediate and final control

The final control of students' knowledge is carried out in the form of a test. To prepare the test, it is necessary to study the lecture material, solve test tasks, take notes on the answers to questions for each section (module). This control of students' knowledge is carried out in accordance with the regulation of the branch of the Russian State Humanitarian University in Tuapse "On the modular system of education", approved by the academic council of the branch in 2007, protocol No. 15.

Questions for the test in the discipline "Ethics of business communication":

The essence and content of the ethics of business relations.

2. Patterns of interpersonal relationships.

3. Ethics and social responsibility of organizations.

4. Ethical principles and norms in business relations.

5. Ethics various kinds speech influence in business relations.

6. Organizational and technical measures for the preparation and holding of meetings.

7. Ethics of resolving controversial issues, conflict situations.

8. Business communication and management. Types of business communication.

9. Rules for all types of business relations.

10. Manipulation in communication. Their characteristics, rules and techniques.

11. Fundamentals of business rhetoric.

12. Features of speech behavior.

13. Fundamentals of non-verbal communication.

14. Kinetic features of non-verbal communication.

15. Visual contact.

16. Proxematic features of non-verbal communication.

17. Remote communication.

18. Culture of business writing.

19. Rules for preparing a public speech.

20. Rules for conducting an interview.

21. Rules for the preparation and holding of business meetings.

22. Behavior in public places.

23. Etiquette of business receptions.

24. Features of negotiating with foreign partners.

25. The concept of the ethical code of the company.

Considered at the MCC meeting

Approved

Order dated April 25, 2014 No. 98

Changes and additions were approved by order No. 327 of December 30, 2014.

ACADEMIC PROGRAM

OP. 06.

SPECIALTIES

46.02.01

Beloyarsky 2014

The work program of the academic discipline was developed by the OP. 06. Professional ethics and psychology of business communication based:

Requirements of the Federal State Educational Standard of Secondary (Complete) general education, approved by the Order of the Ministry of Education and Science of the Russian Federation dated May 17, 2012 No. 413, registered with the Ministry of Justice of the Russian Federation on June 07, 2012 Reg. No. 24480;

Requirements of the Federal State Educational Standard of Secondary Vocational Education in the specialty 46.02.01 Documentation support for management and archiving, approved by Order of the Ministry of Education and Science of the Russian Federation of August 11, 2014 N 975, registered with the Ministry of Justice of the Russian Federation on August 20, 2014 N 33682;

In accordance with the Clarifications on the implementation of the program of secondary general education within the framework of the development of educational programs of secondary vocational education on the basis of basic general education, taking into account the requirements of the Federal State Educational Standard and the profile of the received professional education (Approved by the decision of the Scientific and Methodological Council of the Center for Vocational Education FGAU "FIRO" Protocol No. April 10, 2014)

Organization-developer:

Developers:

Lukina Elena Vladimirovna, teacher of the 1st category

Internal experts:

Makarova Tatyana Nikolaevna, Deputy Director for NMR

Botsvinova E.A., Chairman of the Methodological Cycle Commission

Methodological Council Minutes No. 2 dated 14.03.2014

page

PASSPORT OF THE PROGRAM OF THE EDUCATIONAL DISCIPLINE

STRUCTURE and content of the EDUCATIONAL DISCIPLINE

conditions for the implementation of the academic discipline

Monitoring and evaluation of results Mastering the academic discipline

1. passport of the WORKING PROGRAM of the EDUCATIONAL DISCIPLINE

Professional ethics and psychology of business communication

1.1. Scope of the work program

The work program of the academic discipline is part of the main professional educational program 46.02.01 Documentation management and archiving in the implementation of the educational program of secondary (complete) general education, in the training of mid-level specialists, taking into account the profile of the received professional education.

The work program of the academic discipline can be used in professional training in the specialty of applied baccalaureate.

The program is reproductive .

1.2. The place of the academic discipline in the structure of the main professional educational program:discipline is included in the professional cycle.

Distinctive features programs are:

Practice-oriented approach to the presentation and application in real life of issues of professional ethics;

Creation of conditions for adaptation to social reality and future professional activity;

Focusing on the ways of effective communication in professional activities.

1.3. Goals and objectives of the academic discipline - requirements for the results of mastering the discipline

Aims of the discipline"Professional ethics and psychology of business communication" are:

-development of a personality in the period of early youth, its spiritual and moral culture, social behavior based on respect for the norms accepted in society, the ability for personal self-determination and self-realization;

Raising an understanding by the future specialist of his professional duty, moral responsibility, serious attitude to issues of professional honor;

Formation of experience in applying the acquired knowledge and skills to solve typical problems in the field of professional relations; to correlate their actions and the actions of other people with the norms of behavior established by law.

know:

Features of professional ethics and psychology of business communication of mid-level specialists of state and other organizational and legal forms of institutions and organizations.

Application of norms and elements of management ethics in work with the population;

1.4. The number of hours for mastering the program of the academic discipline:

the maximum study load of a student is 138 hours, including:

obligatory classroom teaching load of the student 92 hours;

independent work of the student 46 hours.

1.5. Requirements for the organization of the educational process

The requirements for the organization of the educational process sufficiently reveal the features of mastering the program of the academic discipline, classes are held according to the schedule, practical work is carried out according to the thematic plan of the work program, consultations are held according to a certain schedule.

The study of an academic discipline is built on the basis of basic general education.

Requirements for the qualification of pedagogical (engineering and pedagogical) personnel sufficient for high-quality conduct of classes: higher education according to the profile of the taught discipline.

When mastering the program of the academic disciplinepedagogical technology is used: project learning.

The proposed pedagogical technology allows you to develop the competencies of OK 1-9.

When mastering the program of the academic discipline, the following teaching methods are used

explanatory and illustrative method;

reproductive method;

method of problem presentation;

partial search, or heuristic, method;

research method.

The proposed teaching methods are leading for the declared pedagogical technology and ensure the formation of the declared competencies.

Educational-methodical complex of the discipline includes:

Name

Quantity

Media type

FSES SPO in the specialty 46.02.01 Documentation support for management and archiving, approved by Order of the Ministry of Education and Science of the Russian Federation of August 11, 2014 N 975, registered with the Ministry of Justice of the Russian Federation on August 20, 2014 N 33682

1 electronic, paper

work program on academic discipline

1 electronic, paper

a set of assessment tools for monitoring and evaluating the development of general competencies in an academic discipline

1 electronic, paper

The specified list of educational and methodical complex corresponds to the declared technology.

1.6. Grading system

The assessment system includes the main indicators for evaluating learning outcomes, formulated as characteristics of students' activities, and corresponds to the declared competencies.

The program contains a list of control points that provides current control and intermediate certification in the form differentiated credit for the second semester.

The evaluation of the results of the development of the program is carried out using test assessment technologies.

Present the learning outcome to the trainee

Control methods: oral, written, practical and visual;

Types of control: teacher control, self-control, mutual control, administrative control;

Control types: input, current, intermediate, summarizing;

Forms of control: practical tasks, problem tasks, individual and group projects,testing.

The complex of forms and methods of monitoring and evaluation provides for the evaluation of learning outcomes in the performance of laboratory work, in practical classes, and independent work in accordance with the thematic plan.

Current control is carried out by the teacher in the process of conducting practical classes , current, intermediate testing.

Forms and methods of current control in the academic discipline are brought to the attention of students during the first two months from the start of training. For the current control under the program, a set of evaluation tools (KOS) has been created.

CBS include pedagogical control and measuring materials designed to determine the compliance (or non-compliance) of individual educational achievements with the main indicators of training results.

Monitoring and evaluation of results contains control points that provide ongoing control.

2. STRUCTURE AND CONTENT OF THE EDUCATIONAL DISCIPLINE

2.1. Volume of academic discipline and types of educational work

Type of study work

Watch volume

Mandatory classroom teaching load (total)

including:

laboratory works

workshops

test papers

term paper (project) ( if provided)

Independent work of the student (total)

including:

independent work on term paper(project) (if provided)

extracurricular independent work

Intermediate certification takes place in the form of a differentiated test

2.2. Thematic plan and content of the discipline Professional ethics and psychology of business communication

Name of sections and topics

Watch volume

Level of development

Introduction

Communication as a process of human interaction with other members of society. Types and levels of communication, formal and informal communication.

Models and styles of communication. Styles of communication Communicative style of communication.

FROM relations between the concepts of "ethics", "morality", "morality", their origin and historical development. The concept of professional ethics. Origin and essence of professional ethics. Types of professional ethics, their features.

Functions and elements of professional ethics, and the main types of etiquette.

Communication of management ethics with other disciplines and further professional activities.

Section 1. Goals, functions, types and levels of communication

Topic 1.1. Means of communication.

The concept of verbal and non-verbal communication.

Language. Speech. Speech activity. Speech means of communication.

Practical lesson: business game - Balloon"(gives an opportunity to see how people behave in a crisis, extreme situation, what verbal and non-verbal techniques they use to solve a problem)

Speaking and listening are verbal competence skills.

Practical lesson: 1) Definition of types of hearing: directed, critical hearing; empathic listening; non-reflective listening; active reflective listening.

Hearing interference. Techniques for effective listening.

The concept of non-verbal communication..

Sciences that study non-verbal means of communication: kinesics, takesics, proxemics, paralinguistics and extralinguistics

2,3

Basic communicative forms: monologue, dialogic, polylogical.

Practical lesson: 1) Business conversation: the beginning of the conversation, the transfer of information, argumentation; refutation of the arguments of the interlocutor, decision-making.

public speeches. Requirements for successful public speaking.

Characteristics effective written communication: tact, personality, positivity, energy and activity, integrity, coherence, clarity, conciseness, readability , Practical lesson: 1) Practicing effective written communication skills

2,3

Section 2. The communicative function of communication

The concept of communication. Stages of the communication process. Scheme of the communication process. Communication channels. Feedback. Communication efficiency.

General communication barriers: competence, selective listening, value judgments, source reliability, filtering, in-group language, status difference, time pressure, communication overload.

Specific communication barriers: logical, semantic, stylistic, phonetic.

Techniques for establishing feedback: questioning, paraphrasing (verbalization), reflection of feelings, summarizing.

Practical lesson: 1) Questions and answers in interpersonal communication.

Elements of a successful presentation: structure, content, style, accompaniment, situational management.

Argumentation and construction of objections on presentations. Principles of successful argumentation.

Practical lesson: business game - "Successful presentation of the idea": practicing the ability to state one's position to attract listeners to one's side.

Section 3. Mechanisms of mutual understanding in communication

The concept of perception. The role of the perceptual function in communication. Interpersonal perception is the process of perception, knowledge and understanding of each other by people.

The concept of social stereotype. Major misperceptions.

The manifestation of perceptual skills and abilities. Identification. Empathy. Reflection. Attraction.

Subjectively experienced and "objective" difficulties in communication. Primary and secondary communication difficulties.

The concept of defective communication. The concept of destructive communication.

The concept of a representative system. Categories of the representational system: visual, auditory, kinesthetic, olfactory, gustatory. Leading representational system. Verbal and non-verbal access keys for identifying the dominant type of thinking and diagnosing the leading sensory channel. Types of thinking: visual, auditory, kinesthetic. Techniques for achieving mutual understanding: adjustment and calibration.

Practical lesson: 1) training - "Hot chair": the purpose of the lesson is to increase self-confidence; 2) test "Leading representative system"

Practical lesson: 1) self-diagnosis "My image"; 2) training - "My image": evaluate the components of your own image.

2,3

Section 4 Social Interactions

The concept of an interactive function. Levels of communication: conventional, manipulative, standardized (mask contact), playful, spiritual.

Types of mutual influence: mutual relief, mutual difficulty, unilateral relief, unilateral difficulty, asymmetric relief, independence.

Formal and informal interaction. interactive interaction.

The concept of strategies and tactics of communication.

The concept of communication style. Practical lesson: 1) exercise "Tower of Babel": practicing the ability to act as a unit. Test work "Three I", "Interaction strategies", "Do you know how to influence other people"

2,3

Section 5. Role and role expectations in communication

The concept of a reference group. Studying the psychological climate of the group

The concept of social role. Practical lesson: 1) Types and types of positions in group work. The role of the leader in the group.

Role behavior of the individual in the group. Practice: 1) The main types of roles: roles that ensure the solution of the task left; supporting roles; procedural roles; egocentric roles .

Section 6 Sources, causes, types and methods of conflict resolution

The concept of conflict, conflict communication. Structural elements of the conflict. Types of social conflicts: intrapersonal, interpersonal, between an individual and a group, intergroup. 1) Definition of types of conflicts.

Stages of the conflict. Algorithm for analyzing a conflict situation. Practical lesson: 1) exercise "Analysis of the conflict"; 2) a test for assessing the level of personality conflict, the test "Self-assessment of conflict", a test for assessing aggressiveness in relationships.

2,3

Section 7. Ethical principles of communication

Correlation between the concepts of ethics, morality, etiquette. Speech norms. Reputation.

Topic 7.2. Communicative competence

The concept of communicative competence. Communication skills and abilities. Communication skills and abilities. Interactive Skills

Section 8. Professional ethics of an employee

Ethics, spirituality, culture are integral components of the employee's professionalism.

Ethics as a norm of conduct for a civil service specialist and an authorized representative of the state. The responsibility of an employee for his actions and behavior in the workplace is the key to the successful work of the entire team.

Concepts of spirituality, spiritual culture, aesthetic taste.

Appearance and employee behavior.

Practical lesson: business game - « Business ethics employee"

The concept of " professional ethics". The principle of scientific veracity of ethics. The principle of moral responsibility.

The concepts of "professional duty", "professional conscience", "professional justice, honor and dignity", "professional tact" of an employee.

The principle of humanism, optimism. Ideas of patriotism in the professional activity of a civil servant.

Practical lesson

The concept of personality, environment, relationships. The concept of external forms of behavior. Social conditionality of interaction, affection, support, respect, recognition.

The principle of subordination. Subordination in a democratic society.

Forms of address, greetings.

The concept of leadership style. Criteria for optimal leadership.

The everyday etiquette of a business person is a culture of communication based on four basic rules: politeness, tact, naturalness, dignity.

Practical lesson: business game - "Professional ethics of an employee"

Civil Servant Code.

Topic 8.8 Specific requirements for civil servants

Ethics of the leading, middle, lower level employees of the state apparatus. Types of relationships in a team

2,3

Topic 8.9. Ethics of public service management as a regulator of relations between the authorities and the population

Application of norms and elements of ethics of management and public service in work with the population. Ethical and psychological norms for the reception of the population: work with letters, field meetings, public speaking, etc. Practical lesson: 1) Elements of administrative speech etiquette.

(1+1)

2,3

Topic 8.10. Practical use norms and elements of ethics of management and public service in work with the population

Practical lesson: game training - "Reception of visitors"

Topic 8.11. Diplomatic protocol and international etiquette

Rules of conduct at receptions and when communicating with foreigners. Rules for organizing a meeting of important people. A set of generally accepted rules, conventions and traditions observed in international communication.

2,3

Topic 8.12. Diplomatic protocol and international etiquette

The formation of the Russian protocol. National customs and features of the protocol. Rules for working with a translator.

2,3

Section 9. Psychology of business communication

The concept of mental processes, their types: cognitive, volitional, emotional.

Concepts and types of mental properties: temperament, orientation of activity, abilities, character.

The main components of professional activity. Types of human behavior in the process of professional activity. The subject of professional activity, the subject of communication.

The concept of motivation and its role in management. Reasons for the need for communication. communication motives. Responsibility of the leader for the motivation of subordinates.

Topic 9.3. Business conversation

The concept of communication. Types of communication needs. The concept of business communication, its features and main task.

The concept of contact. Features of the organization of space.

The difference between communication and communication.

Types of communication depending on the goals: material, conditioning, motivational, cognitive, activity. Types of communication depending on the means: direct, indirect, direct, indirect, verbal, non-verbal.

Types of business communication: business conversation, business meeting, business negotiations. Forms of business communication: disputes, discussions, controversy.

Business communication methods. Negotiation technique. Technique of manipulation of business communication.

Practical lesson: business situation- "Conduct of negotiations"

Collective as a species social organization. Team functions. Socio-psychological aspects of the formation of the team. The concept of the psychological climate of the team. The concept of social adaptation in the team.

Conflict as a lack of agreement between two or more parties (individuals or a group of people). The impossibility of satisfying the requirements of the parties in the absence of agreement between them.

Components of the conflict: conflict situation, incident.

2,3

Methods of overcoming the conflict.

2,3

Practical lesson: a study of personality to identify reactions to a conflict situation

Concepts of controversy, dispute, discussion. Historically known schools of polemics, discussions. Causes of the dispute and its types. Recommendations for reacting to different behavior of the opponent. The list of incorrect actions of the interlocutor with an indication of counter-actions. Influence on the behavior of polemists of national customs and cultural traditions.

Practical lesson: business situation - "Conducting a discussion on a given topic"

The history of the emergence and development of rhetoric. Basic rhetoric.

Determination of the elements of the oral presentation construction system. Use of arguments, facts, examples for the disclosure of each issue when preparing for a speech.

2,3

Topic 9.11. Public speaking and private conversations

Features of individual conversation. Basic psychological principles observed during the conversation. Miscalculations to be avoided during the conversation. P psychological types of interlocutors. Interlocutor neutralization methods.

2,3

Total:

44+48=92

To characterize the level of mastering the educational material, the following designations are used:

1. - introductory (recognition of previously studied objects, properties);

2. - reproductive (performing activities according to a model, instructions or under guidance)

3. - productive (planning and independent implementation of activities, solving problematic tasks)

3. conditions for the implementation of the academic discipline

3.1. Minimum Logistics Requirements

The implementation of the academic discipline requires the presence of a study room.

Study room equipment:

Seats by the number of students;

Teacher's workplace;

A set of teaching and visual aids "Professional ethics and psychology of business communication";

Technical training aids:

computer with license software and multimedia equipment, TV, VCR, video player, tape recorder, system unit, monitor, keyboard, mouse, speakers

3.2. Information support of training

Main sources:

1. Public service: culture of behavior and business etiquette. - M., 2010.

2. Zaretskaya E.N. Business communication. - M., 2011.

3. Zaretskaya E.N. Professional ethics Tutorial. - Volgograd, 2011.

4.Culture of oral and writing business person. Handbook-practice. - M., 2010.

5. Leonov N.I. Psychology of business communication. Textbook. - Izhevsk, 2012.

6. Leonov N.I. Fundamentals of conflictology. Textbook. - Izhevsk, 2012.

7. Sutyrin F.D. Etiquette and diplomatic protocol for everyone. - St. Petersburg, 2011.

Additional sources:

1. Kovalchuk A.S. Fundamentals of imageology and business communication: Textbook for university students. - Rostov n / a: "Phoenix", 2014.

2. Stolyarenko L.D. Psychology of business relations: Textbook for secondary vocational education. - Rostov n / a: "Phoenix", 2013.

3.Shelamova G.M. Business culture and psychology of communication: Textbook for secondary vocational education. - M., "Academy", 2013.

4. Monitoring and evaluation of the results of mastering the EDUCATIONAL Discipline

Control and evaluation the results of mastering the academic discipline is carried out by the teacher in the process of conducting practical classes and laboratory work, testing, as well as the performance of individual tasks, projects, and research by students.

Section (topic) of the academic discipline

results

(learned skills, acquired knowledge)

Forms and methods of control

№ __«_______________»

Be able to identify _____

Implementation of pr. "___________"

№1. Section 1. Professional ethics of an employee

Topic 1.2. Practical lesson: business game - "Business Ethics"

Able to apply knowledge of business ethics in practice

№2. Section 1. Professional ethics of an employee

Topic 1.4. Practical lesson: business game - "Professional ethics"

Able to apply knowledge of professional ethics.

Performing assigned roles in a specific situation

№3. Section 1. Professional ethics of an employee

Topic 1.6. Application in practice of knowledge of the etiquette of professional relations

Able to put into practice knowledge of the etiquette of professional relations

Creation of a model of behavior of professional relations of employees in a given situation

№4. Section 1. Professional ethics of an employee

Topic 1.8. Specific requirements for mid-level specialists

Able to identify specific requirements for mid-level specialists

Formulate the principles of behavior of a mid-level specialist

№5. Section 6. Professional ethics of an employee

Topic 1.10. Practical application of norms and elements of ethics in work with colleagues

Able to apply the norms and elements of ethics in working with colleagues

Creation of a behavior model for a middle-level specialist in working with colleagues in a given situation

№6. Section 1. Professional ethics of an employee

Topic 1.12. Practical application of knowledge of diplomatic protocol and international etiquette

Able to put into practice knowledge of diplomatic protocol and international etiquette

Creation of a model of behavior of a middle-level specialist according to the diplomatic protocol in a given situation

№7. Section 2. Psychology of business communication

Topic 2.4. The use of business communication techniques in negotiations

Ability to apply business communication techniques in negotiations

Creation of a behavior model during negotiations in a given situation

№ 8. Section 2. Psychology of business communication

Topic 2.7. Application of methods for resolving industrial conflicts in a team

Ability to apply conflict resolution techniques

Creating a behavior model for resolving a conflict in a given situation

№9. Section 2. Psychology of business communication

Topic 2.9. Application of the psychological aspects of conducting controversy, dispute, discussion

Knows how to apply the psychological aspects of polemics, disputes, discussions

Creation of a behavior model during polemics, disputes, discussions on a given topic

№10. Section 2. Psychology of business communication

Topic 10.2. Applying Public Speaking and Individual Conversation Skills

Ability to apply public speaking and private conversation skills

Creating a model of behavior in public speaking and when conducting an individual conversation on a given topic

As a result of mastering the discipline, the student develops general competencies: